Acowebs Reviews 128

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, friendliness, and expertise in resolving issues quickly. Many people appreciate the quality and functionality of the products, finding them powerful, well-designed, and effective for their needs. The prompt response times from the support team are frequently mentioned, with many users noting that their inquiries were addressed efficiently and effectively, often with custom solutions. However, some customers also noted that they experienced delays in receiving support or encountered issues that took longer to resolve. A few people mentioned that they waited for weeks for a response, while others experienced problems with database bloat or plugin conflicts.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the support... See more

Product

Clients share positive opinions on product quality and functionality. Many customers are very pleased with... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the support team for... See more

Website

Users describe positive interactions with website. Many reviewers praise the ease of use and flexibility of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a plugin for a client and needed some customization (some code snippet) for a special use case... Got 2 snippets immediately which solved my "problems" right away. Will definitely recommend... See more

Company replied

Rated 5 out of 5 stars

I’ve tried two plugins from Acowebs, Addon plugin and Deposits & partial payments, and I’m really impressed. Both have been solid and offering features exactly what I needed. The best part? Whenever... See more

Company replied

Rated 5 out of 5 stars

I have loved the freemium version of the product. When I had a project that could benefit from the pro version, I had an issue arise during setup. Staff quickly helped me resolve the issue, which wa... See more

Rated 5 out of 5 stars

Product Addons has completely changed the way I sell products online. It’s intuitive, flexible, and works flawlessly with my store setup. I was able to create custom options in minutes – no coding nee... See more

Company replied


Company details

Written by the company

An award-winning team of WordPress & Shopify developers


Contact info

4.9

Excellent

TrustScore 5 out of 5

128 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Been using these plugins for a while

Been using these plugins for a while. Excellent features for the price. Support most of the time comes up with a solution for quick bug / fix.

June 19, 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello,

Thank you for your continued support and valuable feedback! We're happy to know you find the features valuable for the price. Our team is always committed to providing timely solutions whenever needed.

- Team Acowebs

Rated 5 out of 5 stars

Great plugin & support

Great plugin, very flexible. I ran into an issue (turned out to be a plugin conflict) and the support team helped me resolve it efficiently.

June 17, 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello ,

Thank you for your kind words! We're glad to hear that you found the plugin flexible and that our support team could help resolve the issue quickly. We're always here if you need any further assistance.

- Team Acowebs

Rated 5 out of 5 stars

I love this plugin

I love this plugin! It does all the things I need it to. When I have sought help for a setting I could not find, they were quick to respond and sort out my issue.

June 18, 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Leanne,

Thank you so much for your feedback!

We’re glad to hear the plugin is working well for you and that our team could quickly assist when you needed help. We truly appreciate your support!

– Team Acowebs

Rated 5 out of 5 stars

quality plugins

quality plugins, prompt support helped me solve a problem quickly

June 16, 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Thank you for your kind feedback!

We’re glad you’re happy with the plugin and that our support team could assist you promptly. We’re always here to help!

– Team Acowebs

Rated 5 out of 5 stars

Great plugin, exceptional service!

We initially bought the Woocommerce Custom Product Addons plugin from Acowebs to give it a try, and it exceeded our expectations.

So much, we upgraded to the life time version of the plugin, and got it for our other websites.

Any questions we had were dealt with straight away using the chat on the website. We had a suppoort request too, which was dealt with straight away (and was a problem at our end).

Not only is this a great product, the customer service is exceptional. I would not hesitate to recommend Acowebs to anyone who want to extend Woocommerce functionality. Thanks guys! Dave and The PAM team.

June 12, 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello ,

Thank you so much for the kind words and for taking the time to share your experience!

We’re glad to hear that you found value in our plugin and that it met your expectations. It's also great to know that our support team could assist you quickly and effectively.

Your recommendation means a lot to us.

Rated 5 out of 5 stars

great help with plugin installation

great help with plugin installation
In the meantime, multiple plugins from acowebs have been installed. We are very satisfied with it, if adjustments are needed, these are handled very carefully and satisfactorily by the support desk of acowebs.

June 2, 2025
Acowebs logo

Reply from Acowebs

Hello,

Thank you for the kind words and your continued trust in our plugins!
We're happy to be part of your journey!

- Team Acowebs

Rated 5 out of 5 stars

I am using Woocommerce Custom Product…

I am using Woocommerce Custom Product Addons
plugins and it is currently the best WordPress custom field adding plugin. Also, the support team produces successful solutions in a very short time for the most difficult issues I encounter and they help me a lot. I thank them very much.

June 11, 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello ,

Thank you so much for your wonderful feedback!

We’re happy to hear that you're enjoying the WooCommerce Custom Product Addons plugin and finding it useful for your needs. It’s great to know our support team could assist you effectively and promptly.

We truly appreciate your support and look forward to continuing to help whenever you need us.

– Team Acowebs

Rated 5 out of 5 stars

Excellent and swift support!

Currently using one of their apps and I kept experiencing a small error. After reaching out for help, they looked into it immediately and fixed it straight away.

June 11, 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Daniel,

Thank you for sharing your experience!

We’re glad our team could quickly resolve the issue for you. Your feedback means a lot, and we’re always here to help whenever you need assistance.

– Team Acowebs

Rated 5 out of 5 stars

Amazing plugina and service it does…

Amazing plugina and service it does everything you can ever request as a plugin and the service was so quick 2/3 mins on the online chat and questions or issues solved

June 10, 2025
Unprompted review
Acowebs logo

Reply from Acowebs

Hello Matt,

Thank you so much for the great feedback!

We’re glad to hear the plugin is meeting all your needs and that our support team could assist you so quickly. Your satisfaction is our priority, and we're always here if you need anything else.

– Team Acowebs

Rated 5 out of 5 stars

Reliable plugins and solid support,

I’ve tried two plugins from Acowebs, Addon plugin and Deposits & partial payments, and I’m really impressed. Both have been solid and offering features exactly what I needed. The best part? Whenever I’ve needed help, I’ve just gone to their website, created a support ticket, and their team got back to me quickly, super friendly and helpful.

If you’re looking for reliable plugins and solid support, I’d definitely recommend giving them a try.

May 24, 2025
Acowebs logo

Reply from Acowebs

Hello George,

We truly appreciate your recommendation and look forward to supporting you further!

– Team Acowebs

Rated 1 out of 5 stars

Awful service - AVOID

Awful service, delays on 2-3 days that never answer simple questions. Typical Indian business. Avoid like the plague.
Pay for Woo Deposits - will save your time and energy.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service

I have a ticket open for over a week with not even 1 communication. Each time I contact customer service they tell me their developers will be in touch but offcourse no one ever does. I had to pay an actual developer to fix the issue causing me additional money.

September 6, 2024
Unprompted review
Acowebs logo

Reply from Acowebs

We’re sorry for the trouble you’ve had. This isn’t the service we want to provide. Please give us your ticket number or email address so we can look into the issue and see what went wrong. We’ll investigate and get back to you soon. Thank you for your patience.

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