Acquastone Reviews 

I recently ordered Florim tiles from Acquastone and couldn't be happier with the experience. Amirah looked after my order from start to finish, and her communication was excellent throughout. She kept me updated at every stage, and everything went smoothly. The tiles arrived on time, exactly as scheduled. I'd happily recommend Acquastone and would definitely use them again.

Acquastone were brilliant at every stage of our journey, from planning to delivery. The staff were very knowledgeable when it came to tiles, plumbing fixtures and bathroom accessories. They were also incredibly generous with their time, objective in their advice and never pushy. Pleasure to deal with and purchase from! Thank you so much. Would strongly recommend.

Well trained and professional staff with great morals and honesty. Had excellent varitie and well explained

We had a great experience designing our kitchen and bathrooms with the Acquastone team. Hakan had plenty of time for us and entertained all of our questions and requests for the design.

We did have some issues with the kitchen deliveries hence only 4 stars but Hina and Amir were great communicating and dealing with the supplier and we got there in the end!

When I first came across Aquastone in Wimbledon, I initially assumed they only sold tiles — how wrong I was! What followed was an experience that completely transformed not just my home, but my entire approach to renovation.
We had the whole house to tile, which was no small undertaking — 4 bathrooms, the hallway, an extension and an outdoor patio. From the outset, the team were exceptional. Nothing was too much trouble and they never once rushed us in our decision making, which I truly appreciated during what was already a very stressful renovation.
We wanted each bathroom to be unique but were initially leaning towards plain and simple designs. That was until we met Amir. When I was first introduced to him, someone described him as the encyclopaedia of the tile world — but after working with him I think it's time to upgrade that title to the AI of the tile world! Amir had different ideas to us and guided us through several catalogues, ordering samples whenever needed, helping us choose tiles we never would have considered ourselves. Alongside Amir was Hakkan, his assistant, who was equally helpful, attentive and a pleasure to work with throughout the process. Together they made a formidable team and their combined enthusiasm and dedication never wavered from start to finish.
The result? Every single bathroom looks absolutely beautiful and everyone who sees the house is amazed at how the combinations work so well together. People have genuinely left our home taking inspiration from what we achieved. I am so glad we took that time to get it right rather than rushing and regretting it later.
Once the tile selections were finalised, the knowledge and enthusiasm of Amir and Hakkan didn't stop there. What also impressed me was that through Aquastone I was able to access all of the top brands under one roof — something I hadn't expected when I first walked through the door. We moved on to all of the second fix items including taps, shower heads and everything else needed to complete each bathroom to the highest standard. Having access to premium brands alongside such expert guidance made the whole experience feel seamless and meant I never had to go elsewhere.
Despite offering top brands and an exceptional level of service, I found their prices to be very competitive. Yes, on the odd occasion I found certain items marginally cheaper elsewhere online, but the difference was minimal and nowhere near worth sacrificing the outstanding customer service, expert knowledge and peace of mind that Aquastone provided. What online simply cannot offer is that personal touch and the reassurance that if anything goes wrong, you have a dedicated team behind you. Aquastone had invested their time and effort into getting me to the point of making the right choices and that loyalty was absolutely worth it.
Even now, long after the main project is complete, I am still ordering from them. Aquastone is not just a shop selling goods. It is a well run family business that will help and guide you all the way through your project like a dedicated project manager on a build. Amir, Hakkan and the whole team are truly outstanding and I cannot recommend them highly enough.

The Acquastone team (Hakan and Amir) were incredibly knowledgeable and patient. They gave us very good advice without overstepping the mark and have an excellent range of bathroom products. We would 100% use them again

Extremely knowledgeable staff, friendly atmosphere, coupled with product advice to suit any budget. Excellent product and building solutions provided during project life. Highly recommended

Aquastone have been excellent from design to delivery

Great service, purchased tiles, flooring and bathroom for a full house refurb - amazing customer service from Uncle Amir.

I always thought aquastone only did tiles, but it turns out they’ve got everything you need for home renovations. The service is genuinely excellent. Extremely friendly, helpful, and they really know their stuff. After experiencing this service, I wouldn’t go anywhere else. They helped in my bathroom tile choices and flooring choices, both spot on.

Amir was very helpful and patient in designing two bathrooms with me with a range of top quality products from all different providers, at reasonable prices. They were able to provide me with detailed designs and a set of 3D images to help imagine what the bathrooms would look like. He and the whole team are lovely to deal with and conscientious, and also helpful in arranging things when there were changes due to the building site conditions.

Acquastone have been incredible from start to finish with my project. They came up with innovative designs that were within budget, delivered exceptional work and materials on time and are a pleasure to work with. Will use the team again!

I would highly recommend Aquastone to anyone refurbishing their home or looking for high-quality fixtures. Hakan was exceptional throughout, offering thoughtful solutions and expert advice—particularly when it came to matching colours across fixtures from different manufacturers. Amir who owns the business helped in his absence and I thank him as well.
We were looking for a very specific bronze finish, and thanks to his patience, attention to detail, and deep product knowledge, we achieved a perfect colour match. He knew exactly where to source the right pieces and took the time to ensure everything worked harmoniously.
The end result is a stunningly finished flat. The overall impression is that all the fixtures come from a single manufacturer, when in fact they are carefully selected pieces from several different brands—seamlessly brought together. Truly impressive service and results.

We have had a great experience working with the Acquastone team for our rennovation - we initially approached Acquastone while looking for bathroom and kitchen tiles, and were pleasantly surprised that they offered holistic and comprehensive services for all related products. Their service is also so personal and they take the time to really understand your needs, taste and act as a design partner in some ways to help you realise your ideas. We would highly recommend Amir and the team!

We had the most amazing experience with this company! Their customer service was absolutely fantastic — they treated us like family from day one. As complete novices who knew nothing about bathrooms, they gave us such valuable, practical, and honest advice. Their industry knowledge is second to none, and they’re genuinely trustworthy and reliable — a rare find these days!

They really took the time to guide us, help us dream big, and turn our vision into reality. Thanks to their support, we now have a beautiful, luxurious bathroom we could never have imagined. Every member of the team was friendly, professional, and went above and beyond to make sure everything was perfect.

We were so impressed that we’ve now chosen them to design and install our kitchen too! We honestly couldn’t have asked for a better company to work with — highly recommend them to anyone looking for quality, expertise, and a truly caring team thats detail orientated.

A wonderful experience from start to finish. The patience and time given to ensure every detail was covered to match tiles, paints, decor and trim across the bathrooms was exceptional. Every space across all 6 bathrooms tells it's own story and link together to the whole house. The kitchen design and floor tiles from their dedicated designers left no stone unturned and has made a house truly a home with a magnificent centrepiece from Kesseler

Just wanted to say a massive thank you to Amir and the team at Acquastone. I was redoing the bathroom for my mum, who was having a hard time getting in and out of the bath, and Amir honestly went above and beyond to help us.

He didn’t just sell us bathroom accessories – he gave genuine advice, helped with the design and layout, and really cared about making it both safe and beautiful. The accessories he recommended were perfect – stylish but also super practical for my mum’s needs.

What really stood out was how trustworthy and helpful he was. I work abroad, so finding a reliable contractor was especially important, and Amir came through for us. He put us in touch with an amazing team who did a brilliant job and gave me total peace of mind while I was away.

Can’t thank him enough – if you’re doing any kind of bathroom project, especially something a bit more personal like this, I 100% recommend Acquastone. Amir is a legend!

Hakan is a great bathroom designer. Easy to communicate with, has a good eye for detail and cares about what he does. A true credit to Aquastone!

Hakan was very professional, patient and knowledgeable. We bought many quality bathroom fixtures from them including tiles, vanity units and accessories. Would highly recommend them. The after sales service was great too.

I don’t usually write reviews but the way in which Acquastone guided, designed and created my vision within the budget for my full house renovation was fantastic. I’ve never received such a service for anything. I set out vague budgets, and had broken images in my mind of the vision I wanted and how they understood what I was going for and the products that were carefully selected to meet a criteria I have no idea. Thank you to everyone in the team like Amir, Hina, Hakan, Isra & Amirah whom made this journey comfortable. I would highly recommend anytime, I’m even considering starting another project to have the same fun.