Acre Properties Reviews 407

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had such a positive experience with Sharon at Acre Properties. From the very beginning, she was incredibly kind, attentive, and genuinely invested in making everything as smooth as possible for... See more

Rated 5 out of 5 stars

I cannot speak highly enough of Ben Okoh. He has been nothing short of professional during my tenancy with Acre Properties and has always been willing to go above and beyond to help or assist with any... See more

Rated 5 out of 5 stars

Overall, I'm very pleased with the service provided by Acre Properties. Ben was very nice and gave up his Sunday morning to show me multiple properties, all modern clean and spacious. Natalia was very... See more

Company replied

Rated 5 out of 5 stars

Professional Acre team, prompt response should you have any issues. Clean, pleasant, very well looked after property. Saw the flat and agreed of the moving in day straight away however you get 4 weeks... See more

Company details

  1. Real Estate Rental Agency

Information provided by various external sources

We are a private landlord’s office in Chiswick, specialising in whole properties and professional flatshares across west London. Everything we do comes from years of experience and understanding our market as well as a passion for all things property. Our history in the lettings market means we offer a professional and hassle-free service whilst our knowledge of the local area means we can recommend accommodation that is tailored to your requirements.


Contact info

4.9

Excellent

TrustScore 5 out of 5

407 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Flexible, understanding and fast!

My experience with Acre Properties has been amazing. I support disadvantaged clients to find private rented homes. Our agent, Alex was very understanding of our client's situation and acted very quickly. He arranged a viewing on the same day, and Acre's admin team sent through all the required safety paperwork within a day. Jonathan, the property manager was also very helpful and helped us get the documents our organisation needed for due diligence. All in all a great experience!

April 14, 2021
Unprompted review
Rated 5 out of 5 stars

Prompt response

Have removed my former review due to the immediate action taken by this company to address my concerns. Jonathan explained the situation clearly and helpfully. My bad! Although not a client of theirs, it is clear that they do bear out the many positive reviews by their tenants.

January 23, 2021
Unprompted review
Rated 5 out of 5 stars

My first impression when I met Shamia…

My first impression when I met Shamia was really good. She was very professional, efficient but also very understanding and flexible with my room request. We spoke over the phone prior to our meeting and I was very impressed with the room I viewed. In the end I have decided to move with my friend however if I ever change my mind I will reach out to this agency. I will definitely recommend them to people I know and looking to move.

January 11, 2021
Unprompted review
Acre Properties logo

Reply from Acre Properties

Hello Inuska,
Thank you for your lovely review... Shamia is a gem!!
Putting your needs and safety is important to us. If it doesn't fit our product, it doesn't fit. But we will try in every way we can to help. Hopefully we will meet again in the future.
All the best in your new home and keep safe.
Acre

Rated 5 out of 5 stars

Perfect place to live

Perfect place to live. Clean, spacious, and reasonable pricing. Alex was incredibly helpful and brill! He does make things happen for you! Well-recommended.

October 23, 2020
Unprompted review
Rated 5 out of 5 stars

Always fast responses

Always fast responses. And problems solved straight away (replacement mattress & wifi issues). Thank you Jonathan!

September 16, 2020
Unprompted review
Acre Properties logo

Reply from Acre Properties

Thank you Lucy for your kind review.
We do try and be as efficient as possible.
Team Acre

Rated 5 out of 5 stars

Professional Acre team

Professional Acre team, prompt response should you have any issues. Clean, pleasant, very well looked after property. Saw the flat and agreed of the moving in day straight away however you get 4 weeks to move which I thought was amazing. Very detailed contract protecting both landlord and tenant rights. Highly recommended.

July 23, 2020
Unprompted review
Rated 5 out of 5 stars

Old school excellence

Despite the difficulties associated with the disruption to business caused by the Covid 19 pandemic, the responsiveness and professionalism of the staff has been exemplary. In particular, I would like to praise Owen (the Letting Agent), Natalia (Admin) and Jonathan (Property Manager) for providing a level of service that goes beyond what you world normally expect. Not forgetting Aubrey and the boss Alistair, who have both been helpful in the dealings I have had with them.

June 30, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service, friendly and helpful people

I have dealt with a number of estate agents and letting agencies over the past 6 years. Without a doubt, Acre Properties have been the absolute best.

The process of securing the property and filling out paperwork was smooth and free of tedious complications. Throughout my stay they were always helpful and informative. I would highly recommend their service!

June 29, 2020
Unprompted review
Rated 5 out of 5 stars

5* Company! Can’t recommend enough!

We’ve been renting a property from Acre since 2018 and any problems we’ve had have been resolved super quick. Jonathan in particular has been very accommodating and even in times of global pressure, hygiene and safety measures have been adhered to brilliantly. Can’t recommend enough!

June 15, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Acre have been a delight to rent with: responsive and accommodating at all hours. Benjamin in particular has provided exceptional customer service, resolving issues in a quick, professional, and thoughtful manner.

March 11, 2020
Unprompted review
Rated 5 out of 5 stars

Reliable and Efficient

Acre were very easy to rent from, and fixed any issues fairly promptly. Their communication was excellent. I would definitely use them again.

March 5, 2020
Unprompted review
Rated 5 out of 5 stars

Best agents i've come across in a long time!

Amazing team! Best agents i've come across in a long time!

Shamia is great at communications and was very honest, friendly and thorough. When we met at the property she was absolutely lovely and made the process seamless and simple! I've had some nightmares in the past with moving house, but Acre Properties have firmly restored my faith. Aubrey is fantastic as well. Would for sure recommend!

January 16, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent agency

Excellent agency! Very professional and caring people. Benjamin always responds so quickly to my emails. Special thanks to him for introducing me to the Fix Flo online system, it is just wonderful! Benjamin helped me get my door handle fixed right away after I submitted my request and it now functions like new! 5 stars all the way :)

October 31, 2019
Unprompted review
Rated 5 out of 5 stars

No Complaints

Fantastic agency to let from always go above and beyond to assist. Special thanks to Sharon who helped me back into my flat after getting locked out!

October 9, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look