Acre Properties Reviews 407

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had such a positive experience with Sharon at Acre Properties. From the very beginning, she was incredibly kind, attentive, and genuinely invested in making everything as smooth as possible for... See more

Rated 5 out of 5 stars

I cannot speak highly enough of Ben Okoh. He has been nothing short of professional during my tenancy with Acre Properties and has always been willing to go above and beyond to help or assist with any... See more

Rated 5 out of 5 stars

Overall, I'm very pleased with the service provided by Acre Properties. Ben was very nice and gave up his Sunday morning to show me multiple properties, all modern clean and spacious. Natalia was very... See more

Company replied

Rated 5 out of 5 stars

Professional Acre team, prompt response should you have any issues. Clean, pleasant, very well looked after property. Saw the flat and agreed of the moving in day straight away however you get 4 weeks... See more

Company details

  1. Real Estate Rental Agency

Information provided by various external sources

We are a private landlord’s office in Chiswick, specialising in whole properties and professional flatshares across west London. Everything we do comes from years of experience and understanding our market as well as a passion for all things property. Our history in the lettings market means we offer a professional and hassle-free service whilst our knowledge of the local area means we can recommend accommodation that is tailored to your requirements.


Contact info

4.9

Excellent

TrustScore 5 out of 5

407 reviews

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Rated 5 out of 5 stars

Ben was extremely helpful with trying…

Ben was extremely helpful with trying to find me a room. Very friendly, understanding and always willing to try what he could to get the right room for me. Very informative and good communication too.

September 14, 2018
Unprompted review
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Reply from Acre Properties

Hello Matt

Thank you for your review, we are pleased to hear that you have had a good experience trying to find a room with Acre Properties and we hope you found the home you were looking for.

Warm regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

great service

Both Natalia and Ben have been very kind, professional, helpful and responsive to all my enquiries and requests. I would highly recommend Acre properties to my friends who are looking for accommodation.

September 7, 2018
Unprompted review
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Reply from Acre Properties

Hello Chiara

Thank you for your great review and recommendation.

We are pleased to read that you have a great service from us, we try to make finding your new home and moving in as stress free as possible.

We hope you are happy in your new home, nice and convenient for the supermarket.

Warm regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

Acre do a really excellent job

Acre do a really excellent job, maintenance is always done very quickly and on time. Chris and Sharon thank you for looking after me and my family so well.

September 7, 2018
Unprompted review
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Reply from Acre Properties

Dear Ahmed

Thank you for your excellent review.

We are pleased to hear that the repairs are carried out in the timescales we aim to achieve and happy to read Chris and Sharon are looking after you all.

Kind regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

My experience with Acre Properties has…

My experience with Acre Properties has been nothing short of perfection. Amongst others, Alex and Natalia stand out for their attention to detail and making sure that the transition into my new property would be effortless. Also a special Thanks to Kim for fixing all the minor issues in no time. I would highly recommend this company to anyone and will only be using them in the future. Thank you all

September 3, 2018
Unprompted review
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Reply from Acre Properties

Hello Mr Hadi

Thank you for your great review and recommendation.

We are pleased to read that you have had a super experience from viewing all the way to moving into your property, we always try to make everything as smooth as possible and get repairs carried out as soon as we can.

We hope you are settling in nicely to your new home.

Warm regards



from all the Team at Acre Properties

Rated 5 out of 5 stars

Very supportive staff

Very supportive staff. Unfortunately, I had no chance to visit the room but Acre Properties is the kind of management company you can trust. They provided me with videos and photos and were always available to discuss any issue

September 2, 2018
Unprompted review
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Reply from Acre Properties

Hello Lorenzo

Thank you very much for your review.

We try to make the process of finding a property as easy and straightforward as we can and look for ways that work for all parties.

We are pleased it helped you find your home and we hope you are happy at Gibbs.

Warm regards from


All the team at Acre Properties

Rated 5 out of 5 stars

A great team!

The team at Acre Properties are immensely helpful and it is always a pleasure to deal with them.

August 30, 2018
Unprompted review
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Reply from Acre Properties

Dear Sue

Thank you for your great review.

We are happy to read that you find us immensely helpful to work with, as we strive to be as helpful and professional as we can at all times.

Warm regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

I just arrived in London, and already feel like home

I just arrived in London, and thanks to Acres Property, I already feel like home.
With this agency, I was able to find my room and fill all the paperwork in less than a week. The people are really nice and they make you feel special as a customer, as they are looking for the best room that suits your needs.
Special shoutout to Ben and Natalia who have been super helpful for viewings and finishing all the paperwork.

I really recommend this agency !

August 23, 2018
Unprompted review
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Reply from Acre Properties

Hello Thomas

Thank you very much for your great review and recommendation.

We try to make the process as easy and straightforward for our tenants as possible, so can enjoy settling into your new home with minimal stress.

Warm regards

from all the Team at Acre Properties

Rated 5 out of 5 stars

A fabulous company!

Dear Acre Properties team,

I've been so pleased with all your help and hard work over the years. Thank you very much, you are a one of a kind company! The team is always professional, understanding and caring.

Many thanks! Keep up the good work.

August 19, 2018
Unprompted review
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Reply from Acre Properties

Dear Ceci

Thank you for your lovely review.

We are pleased to read that we are one of a kind, as we work hard to provide an excellent all round service from the standard of our properties to the quality of our contractors and staff.

Kind regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

Great properties!

Great properties!
great experience!
great People!

Made living easy and ideal for my hectic work life.

Would recommended anyone looking for a place, West London to enquire.

August 18, 2018
Unprompted review
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Reply from Acre Properties

Hello Sam

Thank you for your great review and recommendation.

It's a pleasure to read that we made renting your home in your hectic life as stress free as possible.

We hope you continue to be happy with our service and your home.

Best regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

I have been a tenant at Acre Properties…

I have been a tenant at Acre Properties for 9 years now and I am very happy with my home.
Chris has been amazing at looking after my tenancy and my home. He is very caring.

August 17, 2018
Unprompted review
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Reply from Acre Properties

Hello Mariam

Thank you for your great review, it is always a pleasure to read a review from a long standing tenant who has been happy in their home and with our service for 9 years.

We hope you continue to enjoy your home.

Kind regards


from all the Team and Chris at Acre Properties

Rated 4 out of 5 stars

The property was nice

The property was nice. It had everything I needed. It was in an ideal location, close to greenery, shops, pins and restaurants. The furniture was in good condition and the room was spacious with good storage. Anytime the property needed something done, my tenancy agent handle it right away. Good service.

August 17, 2018
Unprompted review
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Reply from Acre Properties

Dear Taylor

Thank you for your lovely review and we are glad you were able to find a property in Hammersmith that ticked all the boxes.

We try to put good quality modern furniture in our properties and have repairs carried out as soon as possible so our tenants can feel happy in their home.

All the best in your new home and if you are looking for a new place in West London again in the future please feel free to contact us.

Warm regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

Superb property letting company

Extremely professional service throughout. Every member of staff has been incredibly helpful and quick. Couldn’t be happier I chose to let with Acre Properties.

I’ve been very pleased with how easy and stress-free the whole process has been. It’s clear that the company and staff care about doing a great job and looking after their tenants. Highly recommend to any young professional.

August 16, 2018
Unprompted review
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Reply from Acre Properties

Hello Leonard

Thank you for your great review and recommendation.

We are pleased that you have had the service that we endeavour to give to all our tenants. We try to make the whole process from viewing, moving in and any day to day issues as stress free as possible so our tenants can enjoy their home.

Kind regards


from all the team at Acre Properties

Rated 5 out of 5 stars

Highly Recommend

Acre makes life very easy by providing wifi, covering utility bills, cleaners and more for just one fixed payment a month.
They're very prompt with the repair works that are needed to be carried out, and enough notice is given before anyone is to enter the property to come to fix an issue.
I recommend them anyone looking to rent around London and especially first-time renters.

August 15, 2018
Unprompted review
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Reply from Acre Properties

Hello A Deep

Thank you for your great review and recommendation.

We know it's hard enough renting in London, so we try to make it as hassle free a process from viewing all the way through to living in the property.

We hope you continue to enjoy your home.

Warm regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

A pleasure to be involved with

Having worked on the maintenance side of Acre Properties over the last 15 years I have seen the hard work and dedication that they put into making sure that their tenants are kept happy.If a problem arises they will fix it straight away regardless of cost and will always keep their tenants informed whilst the repairs are being carried out.
It is a pleasure for myself to be involved to be involved with such a professional team.

August 15, 2018
Unprompted review
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Reply from Acre Properties

Hello Val,

Thank you for your great review, it is always good to get views from different customers of the agency, who see how we work with contractors and tenants alike.

Kind regards

from all the Team at Acre Properties

Rated 5 out of 5 stars

Good quality rooms

Well organised agency. Smooth move in. Good quality rooms. Happy to change things if needed - for example initially had a really bad mattress and they changed this within 2 days. Overall happy with service and would use again

August 8, 2018
Unprompted review
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Reply from Acre Properties

Hello Idan

Thank you for your great review and we are very happy that the service you have received from viewing through to move in and maintenance issues - has been the service we endeavour to provide all our tenants with.

We hope you will be happy in your new home.

Kind regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

By far the best letting agent/landlord…

By far the best letting agent/landlord I have ever had!!

In my 15 years of renting properties, I have never known such a helpful and efficient letting company!

The property is of a great standard and Acre often carry out maintenance and checks and upgrade appliances etc. without even being asked.

They have a really slick and user-friendly site for reporting repairs and always act on requests really quickly. They also take any complaints/concerns very seriously and go above and beyond to make sure they are addressed.

The team provide a really effective and professional service, whilst also being very warm and friendly.

A huge thanks to Jonathan and the team for all their hard work!

August 2, 2018
Unprompted review
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Reply from Acre Properties

Hello Lizzie

Thank you for your marvellous review. It is always great to hear that we are providing the service that we ourselves would wish to receive from an established tenant

We hope you continue to be happy in your home and with our service.

Warm regards

from all the Team at Acre Properties

Rated 5 out of 5 stars

Great Company

Went out of their way to help me get into the property as soon as they could. Friendly, helpful, great communication, would highly recommend!

August 2, 2018
Unprompted review
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Reply from Acre Properties

Hello Kerryn

Thank you for your great review and recommendation.

We are pleased that you are happy with the service we offer and we hope you have settled in nicely to your home.

Kind regards


from all the Team at Acre Properties

Rated 5 out of 5 stars

Highly Recommend

Such a friendly, professional and reliable team. I would highly recommend Acre Properties. I was welcomed in the branch by all the staff and my needs were met beyond my expectations.

August 1, 2018
Unprompted review
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Reply from Acre Properties

Hello Emma

Thank you very much for your great review and recommendation. We are pleased that you have received the service we aim to give to all our tenants, contractors and service providers.

Warm regards

from all the Team at Acre Properties

Rated 5 out of 5 stars

We own a property in the same building…

We own a property in the same building as Acre Properties. They did a great job of renovating their apartment as well as the whole building via their contractor Rob. The place now looks like a million dollars. I am sure their tenants will be well looked after.

August 1, 2018
Unprompted review
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Reply from Acre Properties

Dear Peter

Thank you for your great review. I have to agree the building looks fabulous now, inside and out, we are fortunate to have very good contractors working for us.

Warm regards

from all the Team at Acre Properties

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