The bottle makes bold claims – “supercharged to pH 9+” and “hydration to the next pH level” – but the reality is far less exciting. Yes, it’s slightly more alkaline than normal bottled water, a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Water tastes fine - am part way through 48 bottles - very drinkable and tentatively helping my acid reflux. Is it better than an antacid tablet? Jury’s out. Sports passes are rubbish though mainly tas... See more
Company replied
Empty promises 2 days promised delivery but never happened. I now remember why I cancelled the previous order many moths ago. Yep. They didn’t deliver. Obviously don’t value their customers and... See more
Company replied
Delivered on day 2 of the three day delivery period. (london) Water quality hasn't let me down (so far!) This water actually tastes different (in a good way) and doesn't cost an arm/limb per c... See more
Company replied
Company details
Written by the company
Actiph Water is the UK's leading alkaline ionised water, helping you to charge up and achieve more every day. We take fresh Shropshire spring water, add a unique blend of electrolytes and then ionise by supercharging the water between platinum and titanium plates, removing sour tasting acidic ions and leaving a clean, smooth alkaline water that's bottled at pH 9.8. Actiph is available in 100% recyclable glass and PET bottles and, as part of our ongoing efforts to be a climate positive organisation, we've partnered with Ecologi to help offset our carbon footprint. As a result, we're planting a tree for every case sold in our online store (Actiph.Shop)! Drink Actiph. Be Active.
Contact info
United Kingdom
- actiphwater.com
3.4
Average
359 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. Had a delay with my delivery and they refund me the entire amount. Quick response and great tasting water. Alike to other reviews, I have had severe gastric reflux. Since ive been drinking this water my reflux has reduced considerably.
August 9, 2022
Unprompted review
Reply from Actiph Water
Thanks for this lovely feedback and we're so pleased to hear Actiph is helping your reflux!
Advertisement
Really excellent product
Really excellent product. Recommended by my gastric consultant as a way of combating gastric reflux. Works a treat. My wife drinks it too now. Fantastic results. I would highly recommend this water for anyone with mild to severe gastric reflux. So much better than antacids etc.
August 9, 2022
Reply from Actiph Water
Thanks Stacey - we're thrilled to hear you're feeling the benefits!
Water does not taste the same
I'm really fussy about the water I drink. A lot of people say water tastes the same but it really doesn't. Actiph water tastes amazing. It is a little costly but it will be something that will be investing in from now on.
August 7, 2022
Reply from Actiph Water
Thank you! We're delighted you like it!
So far so good
I started drinking Actiphi water while I was visiting London for a week. It was quite hot so I was drinking a bottle or two a day and always felt hydrated.
I saw the deal on Facebook when I got back to Birmingham as I couldn’t find it in the supermarket here so decided to order a case.
August 3, 2022
Reply from Actiph Water
Thanks Jo-Ann!
I still haven’t received my order
August 1, 2022
Reply from Actiph Water
Hi Neil,
Sorry to hear your order hasn't arrived. From our systems we can see that your most recent order (14th July) was delivered on the 16th at 13:20 and signed for by Zonabia. Please contact hello@actiphwater.com if this was not the case with any further details you have about your order (order date, order number, etc) so our team can investigate further and resolve this for you.
Thanks and all the best,
The Actiph Team
Advertisement
5 star all the way..
Already had my first delivery, no problems what so ever, a big thank you to the Actiph team...xx
July 31, 2022
Reply from Actiph Water
Thanks for the lovely feedback Tanya!
Incorrect order delivered.
July 26, 2022
Reply from Actiph Water
Hi June, thanks for your feedback and sorry to hear about this mistake. I understand our customer service team have since resolved this for you but please let us know if you need any further assistance and apologies again for any inconvenience caused.
All the best,
The Actiph Team
Advertisement
Excellent product
Ordering was easy, delivery was quick 3 working days as stated when ordering. Arrived well packed. Great value for money. Would recommend ordering from them as it is very hard to get else where.
July 23, 2022
Reply from Actiph Water
Thanks Andrea - we're so pleased you're pleased!
Great tasting water with super service
July 14, 2022
Reply from Actiph Water
Thanks Gary - this is so lovely to hear!
Advertisement
Easy to buy online and delivered within…
Easy to buy online and delivered within 3 days - good stuff!
July 6, 2022
Reply from Actiph Water
Thanks Dave!
Excellent product
Excellent product. Definitely makes a difference. Little bit slow on the subscription/delivery ordering though, otherwise, great👍
July 5, 2022
Reply from Actiph Water
Thanks Lee - so pleased to hear this! We're always looking for ways to streamline our ordering and delivery processes so really appreciate this feedback. We'll keep working away and hopefully your experience will only get better and quicker! :-)
Advertisement
They chose worst delivery service by…
They chose worst delivery service by Yodel, delivery tooked one week
July 3, 2022
Reply from Actiph Water
Hi Deniss, so sorry to hear your order was delayed getting to you. Yodel have had some technical difficulties recently which have led to a few delays across all of their clients, us included. The issue has now been resolved and hopefully you won't experience any such delay on any future orders. Please accept our sincerest apologies for any inconvenience caused and we hope you'll consider purchasing from us again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.