Activate onDemand Reviews 

After placing the initial order, I received confirmation of payment than nothing. Ive logged a support ticket as this is a gift for a birthday but getting an update is very difficult. Cannot track order on supplier site, they have no knowledge of it - more clarity on order tracking would be beneficial I think.

Great customer service, very good open communication when there were delays (out of anyone’s control) - kept me informed throughout and resolved any issues as quickly as possible. Thank you

Update after receiving the item (16/09/2026)

Initially, my experience with customer service was a little mixed. However, the moment Justin stepped in, everything got back on track and moved quickly.

Justin took the time to personally call me, understood the situation, and made sure the delivery schedule was brought forward. As a result, the delivery was successfully completed this morning. He also followed up with another call after delivery to check that everything had arrived safely and was in order.

I really appreciate Justin’s professionalism, dedication, and proactive approach. He went above and beyond to make sure everything was resolved smoothly.

Thank you very much, Justin, for your excellent service and commitment!

I ordered a Samsung Galaxy Watch8 Classic Black LTE during their Vodafone promotion. I was very happy to finally find the watch at a reasonable price and placed my order at around 7am on the first day of the offer, so I was confident my order would be fulfilled.
Unfortunately, after repeatedly chasing for updates, I was eventually told that the watch was unavailable due to limited stock. Considering how early I placed my order, this was extremely disappointing and left me questioning whether sufficient stock was actually available when the promotion went live.
I will give credit where it is due: they were responsive to my emails, processed my refund immediately when requested, and personally called me to apologise, which I appreciated.
Normally, based purely on the ordering experience, I would have given 1 star, but because of the communication, quick refund and personal apology, I am giving 2 stars.
Overall, a very disappointing experience. If you need an item quickly or are relying on the advertised availability, I unfortunately cannot recommend ordering based on my experience.

Slow customer service. Have issues with Apple Neo. Submitted ticket on Tuesday still no resolution by Friday. Ticket 39495. Issue now resolved

Needed advice on a Mac book. Initial plan was to return for refund as we were unable to log in and link to Apple account. Justin was amazing he rang with updates and helped us sort the problem within hours. Thanks Justin, first class service from you.

I placed an order with AOD for an Oura ring. The item was collected by DHL, but tracking has shown it is stuck at the delivery depot since 28th August without any update or delivery attempt.
​When I requested a refund for the undelivered goods, AOD informed me they are waiting on the brand (Oura) to investigate with DHL, which could take up to 2 weeks.
​Under Section 29 of the UK Consumer Rights Act 2015, the responsibility for undelivered goods remains with the retailer (AOD). Third-party courier investigations are an internal merchant matter and do not override statutory consumer rights. Asking a customer to wait weeks for a refund on goods that were never delivered is unacceptable customer service.
​I request that AOD issue an immediate full refund for this undelivered order.
The order number is #343214

Purchased a Dyson Hairdryer and it was faulty returned within a week of receiving 8 days ago and have not yet received refund. Have emailed customer service last three days and no response. NO phone number to call for help!

UPDATED
Refund now sorted , thank you Justin

A few days after purchasing what was a brilliant deal on Ray-Bans through them I had a panic that I didn't have any delivery info or who/what company was my point of contact so I emailed AOD asking for help and to my surprise they quickly replied with an apology and an explanation of why the delay in being shipped...from then on in until i confirmed I had received item, their communication with updates on shipping was fantastic! It's very rare to be treated as a person and not a number these days so I was delighted with the excellent customer care at first point of contact...would be happy to use them again.

This company went above and beyond to help replace a faulty product supplied through them after Apple washed their hands of us. Marta and the team, thank you so much for your top-class customer service 😊

When I email them regarding my order, they responsed promptly and sort out the issue.

Great service especially the customer service agent that kept me up to date with my purchase and informed me of tracking of package all the way by email well recommended

Great customer service, quick to reply.

Extremely disappointed with the customer service. What should have been a straightforward delivery turned into a frustrating experience where I had to repeatedly chase for information and updates myself. Despite eventually raising the matter as a formal complaint, the responses I received were largely holding responses rather than a meaningful resolution. I expected much better communication and customer service from AOD and, unfortunately, would not recommend them based on this experience.

Edit: Following my review, Justin from Activate onDemand contacted me personally and reviewed the full history of my complaint. He has explained what happened with DHL and confirmed that a formal complaint was raised with DHL, with action taken regarding the delivery driver. AOD has also confirmed that the communication issue has been logged internally for improvement.

I appreciate the time taken to investigate and respond to my concerns.

Abysmal customer service. I ordered an Oura ring on this website through using the blue light card website. The package has been lost by DHL and activate on demand’s customer service has been terrible. I have asked for a refund and given evidence that DHL had lost my package and I am still yet to receive any confirmation I will get a refund or any compensation. It takes a day to receive a reply from them. It has been 2 weeks since I placed my order. If I had known this was a third party website I would not have ordered. DO NOT USE THIS WEBSITE

I had an item to return and the customer service was very good, with no issues.

It took a little longer returning an item but I have to say i had a great experience. The support team were really nice and helpful throughout the process. They were polite, understanding, and did their best to assist me. I really appreciate the good customer service and how they handled the situation. Thank you for your help.

Updated Review – Issue Resolved

UPDATE: After posting my original review on Trustpilot regarding the difficulty I had getting a response from customer service, I received a call from Michael, who clarified that there had been some miscommunication. He confirmed that the Oura Ring I needed was actually available and could be sent out for delivery the following day.

Based on this reassurance, I decided not to cancel my order. Michael kept me updated and confirmed the following day that the ring had been dispatched and would be with me shortly.

I’m pleased to say that I have now received the ring, just in time to wrap it and give it as a present as planned!

Thank you to Michael for personally getting in touch, clarifying the situation and making sure everything was resolved. I really appreciate his help and the effort he made to turn the experience around.

I bought a ring camera through this delivery service. I don’t understand why the returns process is so complicated. The item was not used, I bought the wrong ring camera, they asked for pictures to process the return, which I sent showing the camera in pristine condition I only opened the box to prove the ring camera was in good condition. The camera itself was still in its wrapping showing it hadn’t been opened or used. But now they are refusing my return even though it’s within the 14 days and the camera hasn’t been used. I don’t know what more they want from me or why they are refusing my return and refund. They are now stating that because the box was opened (ring camera still wrapped) that if I want to return it I can only do that at my expense. This is insane and unacceptable it should be just as easy to return an item as it is to buy it.

I have returned my product and still awaiting a refund delayed company do not use