Active Mortgages Reviews 

326
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and the highly supportive staff, who are often described as going above and beyond to assist them. Many people appreciate how the advisors make the entire process comfortable and stress-free, providing effective guidance through each step. The overall user experience is frequently described as smooth and efficient, making complex situations manageable. Reviewers consistently praise the clear explanations and expert guidance provided, ensuring they understand every detail. The quick response times and constant availability of advisors are also highly valued, making communication seamless and reassuring. This personalized and professional approach helps customers feel at ease, even during potentially stressful times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism,... See more

Response time

Users describe positive interactions with response times, frequently highlighting the quick and efficient... See more

User experience

People report positive experiences with the user experience, often describing it as great from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Ian at Active Mortgages for our mortgage renewal and more recently for life insurance and income protection. The process was simple, and Ian was really good at explaining everything. Having... See more

Rated 5 out of 5 stars

Good service overall ! Pleased with the outcome. Definitely use their service again. Im wondering if there is a Cashback offer for returning clients🤔 🤣 Jokes apart, I appreciate for everything... See more

Rated 5 out of 5 stars

Absoloutely cannot recommend Dan enough! With myself and my wife both being self-employed, I was worried about what we would realistically be able to achieve and went to Dan for some expert ad... See more

Rated 5 out of 5 stars

We can’t recommend Daniel Knott enough, he has been brilliant from the start! Very approachable and always takes the time to answer any questions quickly and clearly, and ensured we understood each st... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker

Written by the company

Experience Mortgage Services Tailored for You with Active Mortgages Active Mortgages is your trusted partner in the UK for specialist mortgage advice. With over two decades of expertise, we're committed to helping you navigate the complex world of mortgages, whether buying your first home, refinancing, or investing in property. We specialise in assisting self-employed individuals and business owners, understanding the unique challenges you face in securing finance. Our bespoke ACTIVE framework is designed to streamline the process, ensuring you receive a personalised service that targets your specific needs. Our promise? To simplify your mortgage journey, eliminate the stress, and save precious time. From strategy calls that lay the foundation for success to handling all the nuances of your mortgage application, we're here to ensure you get the best deal possible. At Active Mortgages, we don’t just prepare you for today; we prepare you for a prosperous future. Join us in laying the groundwork for your property aspirations—because, with Active Mortgages, you're not just another client; you're our priority. Start your journey with us today and discover the Active Mortgages difference.


Contact info

5.0

Excellent

TrustScore 5 out of 5

326 reviews

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5.0

All reviews

(326)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Dan Knott

As first-time buyers, it was an incredible smooth and supportive journey working with Daniel Knott. He guided us through the process and explained the jargon so it made complete sense to us. Dan was always on hand whenever we had any questions and quick to respond. He moved at our pace, fast and slow, and I always felt he was in our corner. His services are worth every penny and very reasonable, and I will 100% be recommending him to friends and family in the future. Thank you Dan, it's been a pleasure to work with you!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and reliable

Great experience with Daniel. Fast and responsive. Managed to get a formal offer in just about a week or so which was helpful. Strongly recommended

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

A swift process with Active mortgages…

A swift process with Active mortgages thanks to Dan Knott. Always there to help, worked greatly with our schedules and gave us the best advice we needed. Wouldn't recommend anyone else to go through the house buying process again and with a very fair price. Thank you Dan.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Ian Brett secured us our dream flat in a seemingly impossible situation

When we found our dream home on Zoopla, I almost let it go. At the time I was a few months away from the promise of a promotion and my partner was still a few weeks away from finishing uni so our income was pretty low. I’d spent the last couple of years keeping a close eye on the market so that we would be confident with what we wanted when the time to buy was finally right. One day, I found a particular flat that ticked all of our boxes in a way I had not seen before and I just could not let it go! After a spontaneous viewing we were completely in love with it and that’s when we reached out to Ian Brett. I felt completely mad telling him about our situation. Although I was confident that our low income would be drastically increasing soon, I had no way of proving this which made me doubt whether we would be able to get a mortgage offer. However, from the moment we first made contact, Ian was wonderful. He set up a call with us for the next day (which was a Saturday!) and took us through an action-plan on how we could make it happen. He made us feel like the impossible could be done, and seemed willing to drop anything to make it happen for us. The confidence he gave us led us to putting in an offer first thing on the Monday and it was accepted!

Over the following days, complications started to arise. Firstly, the flat was above a shop which is something many lenders would refuse to lend on. Secondly, in order to secure our mortgage in principle, we needed a guarantor (given our current low income) which was another complication that some lenders may not be comfortable with. For a moment it felt like we would not be able to find a lender but unbelievably Ian not only found us a lender, but secured us the best rate on the market! I was stunned as we were first time buyers, I had no credit score and our income was low but somehow we had a fantastic offer.

Things seemed to be fairly smooth-sailing for a while but, as anyone who has gone through the process of buying a complicated property will know, things eventually started going a bit wrong. A massive variety of issues including a defective lease, a frightening survey report and many many other legal issues became apparent. Over the seven months that it took to complete, there were several moments we thought the purchase had fallen through causing unimaginable stress but every time Ian was there to reassure us.

Ian reached out to us consistently throughout the entire process, checking in on how the purchase was going. He was incredibly helpful with translating a lot of the legal terminology, even talking directly to our solicitor and reassured us throughout when things seemed to be going horribly wrong. Every time a complication arose that we needed to inform the bank of, Ian took care of it and updated us promptly whenever news came in.

About a month before we completed, Ian reached out to us informing us that interest rates had decreased and asked if we were okay with him reapplying for the mortgage to get a better offer. Of course we were happy and he managed to lower our interest rate by ~0.5% saving us around £1200 across the two year fixed term we agreed to.

After a stressful year we are now happily settled in to our new home. I’m thrilled we love place as I’ve told myself we are never allowed to move again as I’m not sure I can take the trauma of it haha! However, if we ever do, I know that without a doubt we will be going back to Ian.

November 7, 2025
Rated 5 out of 5 stars

Quick and easy

Quick and easy
Emma took all of the stress out of finding/ applying and getting an appropriate mortgage offer
From start to finish she was prompt with replies and had everything set and in place when needed from mortgage application to income protection

November 11, 2025
Rated 5 out of 5 stars

Mr Murray the efficient

Jamie Murray is absolutely top of his game, his ability to ensure a product is right for his customers is second to none and his diligence in finding the best rates means he'll easily beat any other mortgage advisor.

Pleasant, polite, punctual and professional. What more can you ask for.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Anxious First Time Buyer

As first-time buyers, my husband and I were quite anxious about the mortgage process, especially since we had only been in our new jobs for a couple of months. Dan Knott has been absolutely fantastic from start to finish. He took the time to explain every step clearly and made sure we understood all our options.

What stood out the most was how patient and reassuring he was throughout the process. Dan was always available to answer our questions and made us feel completely at ease during what could have been a very stressful time. Thanks to his support and guidance, buying our first home felt so much easier and far less daunting than we expected.

We 100% recommend Dan to anyone looking for a knowledgeable, supportive, and genuinely caring mortgage advisor.

October 24, 2025
Rated 5 out of 5 stars

I cannot recommend Ian highly enough

I cannot recommend Ian highly enough, he has been so helpful and responsive in supporting me through the whole process! He has been so patient and he was able to explain everything to me really clearly. He’s made everything feel manageable and I wish everyone could be as kind and as efficient as him! Thank you!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Ian Brett

Ian Brett has handled our mortgage process and has been very helpful at every stage. Being FTB he has been brilliant walking us through the steps and delivering our mortgage. I would highly recommend Ian for anyone looking for an advisor.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Super straight forward

Super straight forward
Our two year fixed mortgage was coming to an end. Dan reached out to us with plenty of notice to arrange a chat. Found us the best deal we could get and locked us in at a much more favourable rate for a 5 year fixed. Took away all the stress and didn’t cost us anymore than it would have without his help. Win win. Thanks for the help Dan, speak to you in 4 years 9 months time to do it again

October 2, 2025
Rated 5 out of 5 stars

Fantastic

It was a great experience with mortgage wallet as it informed us step by step, keeper in loop about stages of mortgage. Mortgage advisor was amazing with all the information received.

September 24, 2025
Rated 5 out of 5 stars

Ian is great!

Ian has been super responsive, organised and professional during this process!! Highly recommend.

September 17, 2025
Unprompted review

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