Active Era Reviews 

I purchased a double airbed from this company because I thought it was the best product for my needs.
It developed a problem and so I contacted the company who talked me through the options and they decided to send me a replacement.
The service I received was great and I would recommend purchasing from this company who are great to deal with.

I had a problem with an airbed and upon raising this with Active Era they couldn't have been more helpful with getting my issue resolved. Eklis in their customer service team responded to my query very quickly in a polite and friendly manner and helped me from start to finish. I really couldn't have asked for a better service and thoroughly reccommend Active Era as a reliable company.

Very nice gentleman and my case was solved very quickly thank you very much

order number AE-UK-031145
Was quite disappointed when they responded to my query late but when they did, the solution was sooo fast! Filip is amazing. You should give him a raise!

So pleased with the single plus airbed I recently bought that I have just ordered another one.

Where our bed ???? we have been ordered days ago, no update on website no information.It is totally scam don't buy from them.

I had a slight complication with my airbed and they resolved it straight away. Excellent service and comms. Would definitely be buying again from them.

Order not received
Placed a order on the 26 Dec , I have still not received the item. Have submitted online requests asking for updates and no reply. There is no contact number to directly call them which is very frustrating

What a fantastic company to deal with, I highly recommend.
I recently had an issue with an item I purchased back in Oct 24 ( mattress to be used for visitors during the Xmas break)
The mattress I purchased developed a fault, note: I have purchased the same item many times for family members and never encountered any issues before this. I contacted the customer service and provided the date/ batch no etc of the faulty product and following a review they agreed to replace my item immediately or offered a refund . This is very rare in this day and age so I felt they deserve a shout out for their excellent customer service, and I hasten to add they do have the highest quality of products, it was just on this occasion I encountered a problem. Well done and I will definitely see you in the future 😊x

purchased an air bed and after using it twice, it started deflating. it happened around Christmas so it was very inconvenient. I contacted customer service and they were very helpful, they understood the time pressure and sent out the new air bed. the bed itself is quite comfortable too

I bought air bed from Active Era

Absolute shit like any other air mattress , can't you make bad which will actually hold the air!!!!? 50£ for nothing useless!!!

Active Era delivered the double air bed rather than the single I had ordered. However they responded very quickly and sent the single air bed without requesting I return the double first.
The email responses were efficient and considerate and very professional.
The quality of the air bed is very good. It is comfortable and stays inflated. I would highly recommend both the product and the company.

Terrible customer service. Airbed arrived with a hole in it. Reported repeatedly but no response regarding a replacement. Would not recommend.

Bought a luxury king size airbed. Delivered sat 23rd Nov. Has puncture in it. Have submitted details on Saturday but heard nothing. Hoping it will be picked up on here regarding replacement. No number anywhere to ring.

A replacement bed has now been sent out on Wed 27th. With no number to ring difficult to get in touch with someone. But once you get a response, it is quickly resolved. Thank you Grace.

I recently contacted Active Era about my airbed which had developed a fault. Their service was first rate, they reached out to find out what my issue was, and sent me a replacement item within a week of contact. It is rare that we get customer service like this anymore. I must say I am very impressed. All of this was done with no cost to me, no long interrogations, no denial of responsibility. I was left feeling like a valued customer and would not hesitate to use this company again.

This is a first rate company with excellent customer service. Nothing is too much trouble. Polite and professional staff. I had a very helpful and very prompt response from Filip and my issue was resolved immediately. Thank you.

Had a faulty mattress. Had thought about trying another company but a friend has had air mattresses from this company for a number of years now without issue. So glad I decided to pursue this as the company replaced the mattress very quickly. Very impressed with the customer care.

I had a problem with my order. Customer service was excellent. Fast prompt reply and issue resolved super fast. Highly recommend.

Ordered a paddle board/kayak conversion back in june and absolutely loved it.
Fantastic quality, reasonable price and speedy delivery.
Ordered exactly the same 3 days ago for my husband and arrived today!
Only little thing that I would say is that I did not get an email when the items was dispatched, only a last minute Yodel notification of delivery on the day. Not bad in itself but if I was not have been home, it is nice to plan.
Regardless, love my purchase and recommend😀