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3.2
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Contractors be aware, Active IT does not pay its invoices. Please also note support is 100% based overseas (Philippines), management advised me it was only based overseas for level 1 and 2, while level 3 calls come back to the Sydney office to be managed. I later discovered this was not true and levels 1-3 are all handled overseas. If you are telling customers support is based in Australia at some level, I feel this should be true.
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