ActiveWills.com Reviews 

228
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

They are the best for your Wills. You can get help if you need and amend your Will if necessary. Their customer service personnel and solicitors are superb! Very helpful and organised. I highly reco... See more

Rated 4 out of 5 stars

i can't log on to my account to complete the wills, the password isn't working and the password re-set doesn't work either. I have tried emailing multiple times and haven't got a response and have al... See more

Company replied

Rated 1 out of 5 stars

Me and my sister both received our certificate in the post at the same time. I am missing information on the certificate and I have tried to call and have emailed with no joy. I don't know what to do... See more

Company replied

Rated 2 out of 5 stars

Not straight forward - if you purchase a voucher you get called by a salesperson offering more expensive options. Difficult to get access to the voucher for on line wills and website frequently do... See more

Company details

  1. Business Services

Information provided by various external sources

Making a Will is cheap and easy with ActiveWills, one of the UK's fastest-growing independent Will writing companies. Its online self-service will writing software allows you to print off fully legal documents yourself. Over 40,000 families trust Active Wills to protect over £10 billion in assets.


Contact info

3.7

Average

TrustScore 3.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(228)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy step by step process to make a…

Easy step by step process to make a basic will. On areas where you are not quite sure what to put there is a video of someone explaining the process. Great for keyworkers in this current situation.

June 19, 2020
Unprompted review
Rated 5 out of 5 stars

They really do have you covered...

Always thought it would be a nightmare to sort out a will yet this company is great. It was easy to fill out and they cover everything you could think of and more. Was very impressed and I highly recommend.

June 19, 2020
Unprompted review
Rated 5 out of 5 stars

I couldn’t believe how easy to make a…

I couldn’t believe how easy to make a will as the step by step guidelines/instructions was easy to follow.
More importantly it is free for NHS and key workers, we fell so valued especially during this unprecedented times. Many thanks Active Wills.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently used ActiveWills to do wills for my and my wife . It was quick , easy to do with the check list they have . I admit I used them as they were offering free will to keyworkers . There was no catch , no trying to sell me anything . Would recommend them to anyone , and know for a fact a friend has already used them on my recommendation .

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

The form was straight forward to fill…

The form was straight forward to fill in. Having this service free made me realise I really should go ahead and take up the offer because I have children and a property and so I now have peace of mind that if anything happens to me, my children are sorted out.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Very straightforward to complete and…

Very straightforward to complete and the online chat was very responsive when I had a question. I am a keyworker and we completed the mirror will for myself and my husband after he lost his Dad to Covid. It often takes something sad like this to prompt you to organise your own affairs.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

As a key worker I took advantage of…

As a key worker I took advantage of active wills offer for a free will writing service, the process was easy and straightforward, and now I have peace of mind knowing that my affairs are in order, thankyou so much to active wills for this opportunity to do this, so many of us never get round to making a will, it's one of those things that we mean to do at some point, but sadly never do....if it wasnt for this free service, I would have been one of those people.....thankyou active wills.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Simple to do, peace of mind right there.

As a keyworker I took advantage of the services of activewills. It was such an easy process, was able to fill in the details over a period of time. Straight forward and I'm so happy I had the opportunity to finally get mine and my husbands wills sorted to protect our family.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Much easier that seeing a solicitor in person

Some people have written that is was not straightforward. I disagree. Very simple smooth online process fully supported with small videos etc and progress bars.
You have to ask yourself if you want to go to the trouble of going and sitting with your local solicitor. For us it was not. Pnline made a lot of sense and we had a simple will.

June 18, 2020
Unprompted review
Rated 2 out of 5 stars

Not straight forward

Not straight forward - if you purchase a voucher you get called by a salesperson offering more expensive options. Difficult to get access to the voucher for on line wills and website frequently doesn't recognise the password and password resets don't work either.

Each time i have had to resolve via the on line chat service

I spent more time on the site than actually preparing the will

June 17, 2020
Unprompted review
Rated 5 out of 5 stars

Will Service

I took the opportunity as a key worker to take out one of the free wills I was offered. Very grateful to Active Wills for reaching out and doing this. The process was easy to do and it's great to have peace of mind in these uncertain times. I received confirmation details and documents quickly. I recommend them to anybody thinking of writing out a will.

June 13, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look