There were no big barriers to start trading with this broker. I mean the minimum lots requirement and no commission, were very suitable for small account beginner traders, like me. Their support... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used to trade with several brokers but no one appeared to me as a trustworthy one until I discovered this particular broker… Really I can rely on them: They`re credible and regulated with long... See more
Company replied
Activtrades has always been a sound name for us traders but I never tried it by myself. Recently, had to deal with their customer service and usually, such issues are stressful for me. Not this time!... See more
Company replied
I came here only because of education as I was a complete rookie. I ain't say that now I am an advanced trader or smth, I still remain the one who needs help swimming in this pool of terms, definitio... See more
Company replied
Company details
About ActivTrades
Written by the company
ActivTrades is an independent broker providing trading services in Forex, CFDs, and Spread Betting for both private and institutional investors.
Through the powerful and globally respected MetaTrader 4 and MetaTrader 5, as well as its proprietary web and mobile platform ActivTrader, you are able to trade fifty currency pairs in the Forex market, alongside indices, commodities, shares, ETFs and CFDs.
Unquestionably ActivTrades‘ focus is on its clients, and the service they require in order to succeed. Our support operates 24/5 in multiple languages.
Why Choose ActivTrades for your investment journey?
-
Offering fast execution and best fills.
-
Educating traders to help them improve.
-
Delivering a secure environment for client funds.
-
Retail client accounts protected from negative balances.
-
Regulated by the FCA, CSSF, SCB, ActivTrades CCTVM and CMVM.
-
Additional funds insurance up to £1,000,000 under specific conditions.
-
A pioneer in online trading since 2001.
Open your trading account here.🚀
Contact info
The Loom 2.6,14 Gower's Walk, E1 8PY, London, United Kingdom
- +44 (0) 207 6500 500
- englishdesk@activtrades.com
- activtrades.com
Breach of guidelines
Never pay, high spreads, scam broker
To all traders, I would confirm Activtrade as scam broker, I started working as partner to them from June-2025, I was initially not paid by saying company is checking the quality, later they kept delaying the payment for 4 months, when I started following up on regular basis, they denied to pay and sent me letter with threat to take my matter to court if i expose company anywhere, but I am here and will be expose company everywhere, they are scam, mostly they offer iniceavtive for good review so I am sure how they got good reviews.
November 13, 2025
Unprompted review
Reply from ActivTrades
Thank you again for reaching out to us. We understand how important your affiliate relationship was to you, and we appreciate the time you have taken to communicate your concerns.
We are aware that you have already been in contact with our Compliance department and that they have provided you with a formal response regarding the closure of your affiliate account. As noted in their communication, the decision was made after a careful internal review and in accordance with our regulatory obligations and the terms outlined in our Client and Affiliate Agreements.
Advertisement
Complaint Reply
Dear ActivTrades team,
Thank you for your detailed reply, but I would like to clarify several key technical and regulatory points that have been overlooked or inaccurately represented in your response.
First, the error message you referred to —
“RemoteTimeoutError: 3DS challenge has expired, cardholder failed to complete the challenge on time.” —
corresponds to an attempt dated 17 October at 17:17.
However, my actual deposit attempt of €500 occurred on 16 October at 23:32, approximately 17 hours earlier.
During that attempt, your payment page was completely frozen, and no 3D Secure (3DS) authentication request was ever received by my bank.
This technical failure prevented me from completing the transaction.
As a direct consequence, my trading account was margin-called on 17 October at 00:10, barely one hour after my failed deposit attempt.
The 17-hour discrepancy between my actual deposit attempt and your system’s error log clearly indicates a malfunction in your server or payment gateway, casting serious doubt on your conclusion that no technical issue occurred on your side.
Furthermore, the screenshot you provided contains no identifiable header, timestamp, or verification mark, so its authenticity cannot be confirmed.
Meanwhile, my official banking records clearly show that all deposits made through your platform were processed to an account in the United Kingdom, confirming that your services were provided from London under ActivTrades PLC, which is regulated by the Financial Conduct Authority (FCA).
My MT4 account is hosted on the server “ActivTradesMarkets-5 (ACTVLN01)”, which is based in London — not Mauritius.
Therefore, the claim that my case should fall under the jurisdiction of the Mauritius Financial Services Commission (FSC) is unfounded, given the clear evidence that all transactions and services were handled under your UK entity.
I have already submitted my complete file, including all supporting documentation, to the Financial Ombudsman Service (FOS) under reference PNX-5770544-X1V4.
However, I remain open to a fair and timely resolution if you conduct an objective re-evaluation of your findings and issue an official final response in compliance with FCA complaint-handling standards.
In accordance with the FOS guidelines, I kindly request that you send me your final response (“Final Response Letter”) as soon as possible in order to allow the Ombudsman to proceed with the review of my case
Sincerely,
Pezhman Pourali
Account number: 3036618
October 16, 2025
Unprompted review
Reply from ActivTrades
Thank you for your detailed follow-up. We understand the seriousness of your concerns and appreciate the opportunity to address them.
As this matter now involves technical logs, regulatory jurisdiction, and references to your personal banking information, we must be careful not to discuss or publish account-specific details publicly. However, we would like to clarify the following:
Technical Logs and Timestamp Differences
We acknowledge your comments regarding the timestamp discrepancy between your attempted deposit and the log entry you referenced. To ensure transparency, we will review the full sequence of logs again—including any activity you have highlighted-and will incorporate this into our final response.
Authenticity of Provided Screenshots
The screenshots shared in our prior reply were extracts from internal systems. For security reasons, externally shared extracts do not include full headers or metadata. The complete technical documentation, including verified logs with full identifiers, will be reviewed again and can be provided directly to the appropriate regulatory body.
Regulatory Jurisdiction
Your trading account, terms of business, and complaint rights are determined by the legal entity under which your account was opened.
While certain services-such as hosting infrastructure-be located in different regions, this does not change the regulated entity with which your account is legally held.
That said, we fully respect your right to refer your concerns to the Financial Ombudsman Service and will cooperate fully with the FOS in their assessment.
Your FOS Case and Final Response Letter
We note that you have already opened a case with the Financial Ombudsman Service under reference PNX-5770544-X1V4.
In line with regulatory complaint-handling rules, we will provide you with a Final Response Letter after completing an additional internal review.
We remain committed to ensuring that your case is handled thoroughly, fairly, and in accordance with all regulatory standards.
Incredibly intrusive application process - authoritarian
I'm really trying to understand why this company has a high review rating?
First time I tried to open an account I was kept waiting weeks to do so.
I decided a year or so later to come back and try again and I was disgusted at the application process. They ask you for your NI number, then a picture of your driving license/passport etc. Then they ask you for employment details. Then they want you to video your face moving side to side and once you get the "congratulations your application has been submitted and pending review" you then receive an email, from a member of staff, asking you to fill in another form about funding your account. I immediately declined upon that.
How incredibly intrusive this process is. Absolutely no respect for the applicant's privacy, whatsoever. To show how pathetic this company is, I applied for an account with Tradu and all they wanted was my NI number. No passport/driving license photos, no video recognition, no long forms to fill out.
Avoid this company like the plague. I'm now trying to get all my information deleted and the account closed (although technically still in limbo).
***Late Edit***
Upon receiving the reply from ActivTrades:
"Please be assured that our procedures are not intended to cause discomfort, but rather to comply fully with the regulatory requirements set by the financial authorities in the jurisdictions where we operate." - Nope, you can do whatever you want when it comes to operating a broker just as Tradu, who I am with only require a name, National Insurance number and employment details. You don't need photographic evidence. You don't need video evidence. You don't need to ask people to fill out an investment form. All of this is through YOUR OWN CHOOSING and no one elses.
"As a fully regulated broker, we are legally obligated to perform comprehensive due diligence as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. These measures are in place to protect both our clients and the integrity of the financial system." - Gobbledygook.
"We do our best to make this process as straightforward and respectful as possible, while still meeting our regulatory obligations. Your privacy and the security of your information remain a top priority throughout." - you clearly DO NOT for if you had I would not have replied as I have.
ActivTrades' application process if incredibly intrusive and downright authoritarian. AVOID THIS COMPANY LIKE THE PLAGUE!!! There are many others out there that do not go through this process and respect your privacy.
August 21, 2025
Unprompted review
Reply from ActivTrades
Dear Mark,
Thank you for taking the time to share your feedback regarding our onboarding process.
We understand that some of the steps involved may feel intrusive, and we sincerely regret any inconvenience this has caused. Please be assured that our procedures are not intended to cause discomfort, but rather to comply fully with the regulatory requirements set by the financial authorities in the jurisdictions where we operate.
As a fully regulated broker, we are legally obligated to perform comprehensive due diligence as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. These measures are in place to protect both our clients and the integrity of the financial system.
We do our best to make this process as straightforward and respectful as possible, while still meeting our regulatory obligations. Your privacy and the security of your information remain a top priority throughout.
If you have any specific concerns or if there’s anything we can clarify or assist with during this process, please don’t hesitate to let us know—we’re here to help.
Thank you for your understanding and continued cooperation.
Best Regards,
ActivTrades
Super bad first impression
First point, their login screen is pathetic, blocked login, later every time it opens pop-up where we need to give credentials second time. on mobile iOS impossible to login because of this & Safari blocking popup.
When i try to open Spread bet real account i followed steps clearly, surprisingly it opened one CFD and one Demo account none of them are as per my required inputs(first deposit, type as sp[read bet). Customer team confirmed once opened account as Spread account but on MT4 i see tickers are not as per demo spread bet, next day UK team mentioned account opened was not a Spread bet in live.and mentioned as previous colleague might updated status from demo. it made me laugh my self. on their systems and way those are working.
Later on when i ask Any mobile app for managing account, customer support mentioned only way browser login. which blocked by pop-up blockers in secure browsers like Safari.
Finally when i try to open again spread bet account to my surprise, customer team confirmed it will take from 1 hr to 48hrs to confirm and get email.
i never experienced this kind of process, when customer create account and approve, later to open spread bet MT4 taking ages ? (by the time i wrote this review no confirmation and 4 hrs+ counting)
August 17, 2025
Unprompted review
Reply from ActivTrades
Dear Mandadapu,
Thank you for taking the time to share your feedback-and I truly regret the frustration you've experienced so far.
Firstly, I want to sincerely apologize for the difficulties you've encountered with our login system and account setup process. This is certainly not the experience we aim to provide, and I completely understand how frustrating it must be, especially when you're eager to start trading efficiently.
Let me address the points you've raised:
Login and Pop-up Issues on Mobile (iOS)
We're aware that certain secure browsers like Safari may block essential pop-ups, which can affect login flows. While we’re working on improvements to streamline this, I recommend temporarily using Chrome or Firefox as a workaround. We're actively exploring mobile app options to make account management smoother and more intuitive.
Incorrect Account Setup (Spread Bet vs. CFD)
I understand the confusion around the type of account that was opened. It’s clearly not ideal that your Spread Bet request resulted in a CFD and Demo account being created instead. We take such matters seriously, and I’ve flagged this for internal review to ensure your preferences are followed precisely going forward.
Delays in Spread Bet Account Activation
The 1–48 hour timeline is a standard window, but I understand that four hours without confirmation can feel much longer when you're waiting to begin. Please keep in mind that the account process can take longer during the weekend.
Again, We genuinely appreciate your patience. Your feedback highlights areas where we must do better-and I will ensure your experience is escalated appropriately.
ActivTrades Team
Highly Suspicious Price Manipulation – Stay away
On August 13, 2025, during the 22:00 candle on USD/JPY, my broker’s platform showed a sudden 14-pip wick for a fraction of a second — enough to sweep an obvious demand zone and trigger stops — that did not appear on any other broker’s feed. I confirmed this by checking multiple sources in real time, including ECN brokers and TradingView data.
This spike lasted only milliseconds, perfectly targeting a cluster of stop-loss orders, then vanished back into normal price action. Every other broker’s chart remained clean, which strongly suggests this was a synthetic price injection, not legitimate market movement.
For a broker to create fake ticks that only exist on their feed, especially in a B-book environment, is unacceptable and destroys trader trust. This is either gross negligence in price feed filtering or deliberate stop hunting.
If you value your capital and want to trade without artificial price manipulation, avoid this broker at all costs. There are plenty of regulated ECN brokers who do not engage in this kind of behavior.
Update [14 Aug 2025]: After my review, ActivTrades responded publicly asking me to contact support. I want to note that this spike was already verified against multiple other brokers’ data and did not occur elsewhere. The 14-pip wick lasted milliseconds, swept an obvious demand zone, and immediately reversed. If this was from a liquidity provider, I request that ActivTrades publish the exact LP tick data for USD/JPY at 22:00 UTC+1 on Aug 13, 2025, so traders can verify. Without that transparency, this remains an unexplained feed anomaly unique to ActivTrades — and that is a serious trust issue for active traders. Thank you
August 13, 2025
Reply from ActivTrades
Hello!
Thank you for bringing this matter to our attention.
We want to assure you that ActivTrades is a fully regulated brokerage and we are committed to maintaining the highest standards of transparency, execution quality, and client trust. We take all allegations of price manipulation, execution quality or feed anomalies extremely seriously.
The behavior you described on the USD/JPY 22:00 candle on August 13, 2025, is not consistent with standard market activity, and we would like to investigate this further.
To proceed, we kindly ask that you contact our support team directly and request a formal order investigation. Please include the following details to expedite the process:
Your account number
Order ID(s) affected
Any relevant screenshots or platform logs, if available.
Our trade operations team will conduct a full review using tick-by-tick data from our liquidity providers and respond with a detailed explanation.
We appreciate your patience and the opportunity to resolve this matter.
Best Regards,
ActivTrades Team
Advertisement
SCAM ALERT PROFIT DELETE
I deposit a 1000$ and made a profit of 2585$ and I put the withdrawal first they delay and said our system is busy we give you your money after 2 weeks they delete my profit my mt4 3035018 and they said our team said you did trading against the trading rules and they didn't send any proof there are too many products like USDJPY , EURUSD , AUDUSD , EURAUD , EURCHF , GBPUSD , GOLD , NZD Etc. And than they delete my profit i don't know the reason please stay away from Activtrades.com and if I'm wrong then why they are not sending me the proof. if company want my account history I'll send no issue . other wise I'll go with FSC , FCA and other public platform I'll go. I'm Looking Forward reopen my case any look further and resolve my issue . I'm very thankful to you.
June 16, 2025
Unprompted review
Reply from ActivTrades
Thank you for reaching out to us regarding the issue concerning the removal of profits from your recent trades.
We understand how important this matter is to you and appreciate the opportunity to address your concerns. Please be advised that our trading platform operates under strict regulatory guidelines and internal policies, which all clients agree to upon account opening. When a breach of these trading regulations is identified—such as the use of prohibited strategies or practices—it may result in the adjustment or cancellation of profits derived from such activity, as outlined in our Terms and Conditions.
We acknowledge your dissatisfaction and encourage you to formally submit a complaint through our official complaint handling procedure. This ensures that your case is reviewed thoroughly and impartially by our Compliance Team. You can initiate this process by submitting a written complaint to complaints@activtrades.com, including all relevant details such as your account number, trade references, and a clear summary of your concerns.
Once received, we will investigate the matter in line with our regulatory obligations and provide you with a formal written response within the timeframes specified by our complaints policy.
We remain committed to treating all clients fairly and appreciate your understanding and cooperation as we work to resolve this matter.
Best Regards,
ActivTrades Team
The worst customer clients service ever seen
The worst customer clients ever seen.
you need minutes between 1 interaction and the other. The answers are always "depends" and anyway they are not problem solving at all.
June 8, 2025
Unprompted review
Reply from ActivTrades
Hello! The only concrete aspect of this report concerns the response time between replies. During peak times, slight delays may occur, though rarely. Our team strives to be prompt and attentive, especially for complex requests. This is one of our strengths: no chatbots or call centers, but direct communication with qualified ActivTrades professionals, ensuring personalized, high-quality support.
Best Regards,
ActivTrades Team
NOT A LEGIT BROKER
NOT A LEGIT BROKER - WITHDRAWAL ISSUES
Hi
I am sharing my personal and terrible experience here with activtrades when I tried to withdraw my funds and a nightmare begins. Its been 5 days now since I have requested to withdraw $644 from my trading account 3034859. Emailed them couple of times, spoke with live chat but still they haven't released my funds and support said they do not have any expected time for it to be processed, in short they are trying to scam me by not responding to emails and live chat not giving any helpful response.
A broker with multi regulations and this shady when it comes to withdrawal is very hurtful.
I have lost my trust with Activ trades and will never recommend anyone to them.
May 28, 2025
Reply from ActivTrades
Dear Ronald,
Thank you for reaching out, and I sincerely apologize for the delay you've experienced with your withdrawal request.
We understand how important timely access to your funds is, and I want to assure you that your concern is being taken seriously. The delay is due to internal verification procedures and the need to ensure full compliance with our bonus terms and regulatory requirements. These controls are in place to protect all our clients and maintain the integrity of our platform.
While we appreciate this may be frustrating, please know that our team is working diligently to complete the necessary checks and process your withdrawal as quickly as possible. We are committed to improving our processing times and are actively reviewing ways to streamline this aspect of our service.
We truly value your patience and continued trust.
Best Regards,
ActivTrades Team
SCAM Broker
SCAM Broker
I have requested to withdraw only $615 from my trading account 3034982. Withdrawal was placed on 22 May and until now my withdrawal is not given.
I have contacted support and sent email too but no response on email and support is very unresponsive I need to wait 30 minutes and after that they will just say withdrawal is pending due to security verification and we do not have further information.
My point is its been days now still its pending, and I tried to trade with the remaining funds in my account and I came to realize my accounts trading is also disabled.
I am going to file a complaint against them to regulatory body.
Its heart breaking when you put your trust with the multi regulated broker and then have to go through this mental stress.
Before putting your trust in Activ trades think if you want to be tortured by there unprofessional staff.
May 26, 2025
Reply from ActivTrades
Hello Trexy,
Thank you for reaching out, and I sincerely apologize for the delay you've experienced with your withdrawal request.
We understand how important timely access to your funds is, and I want to assure you that your concern is being taken seriously. The delay is due to internal verification procedures and the need to ensure full compliance with our bonus terms and regulatory requirements. These controls are in place to protect all our clients and maintain the integrity of our platform.
While we appreciate this may be frustrating, please know that our team is working diligently to complete the necessary checks and process your withdrawal as quickly as possible. We are committed to improving our processing times and are actively reviewing ways to streamline this aspect of our service.
We truly value your patience and continued trust. If you have any questions about the bonus terms or your current status, please don’t hesitate to reach out-we're here to help.
Best Regards,
ActivTrades Team
Advertisement
Withdrawal is pending from more then 5…
Withdrawal is pending from more then 5 days
I have deposited 495 USD in my account but then I decided not to trade and wanted to withdraw my money 495 USD but now its been 5 days I have contacted support multiple times but its keep on saying its in process but no success.
Withdrawal ID 526364
BELOW IS MY REPLY TO ACTIV TRADES RESPONSE:
What are you talking about, It looks clear that you just copy paste the reply to comments without even looking at clients profile.
I did not have any bonuses then how am I bound to bonus rules and regulations ?
Its been 2 weeks now since I have requested to withdraw my money and there live support who is full of lies always saying it is going to be processed in few hours.
PLEASE THINK MULTIPLE TIMES BEFORE YOU INVEST YOUR FUND WITH THIS SHADY SCAM BROKER NAMED AS ACTIVTRADES.COM
May 21, 2025
Reply from ActivTrades
Hello Edward,
Thank you for reaching out, and I sincerely apologize for the delay you've experienced with your withdrawal request.
We understand how important timely access to your funds is, and I want to assure you that your concern is being taken seriously. The delay is due to internal verification procedures and the need to ensure full compliance with our bonus terms and regulatory requirements. These controls are in place to protect all our clients and maintain the integrity of our platform.
While we appreciate this may be frustrating, please know that our team is working diligently to complete the necessary checks and process your withdrawal as quickly as possible. We are committed to improving our processing times and are actively reviewing ways to streamline this aspect of our service.
We truly value your patience and continued trust. If you have any questions about the bonus terms or your current status, please don’t hesitate to reach out — we're here to help.
Best Regards,
ActivTrades Team
Withdrawals sometimes take long time to be processed by their banking partner
The company looks serious nevertheless from time to time i experience big slippage resulting in unecessary losses. But worse, withdrawals from the UK entity using Barclays Frankfurt as seriously delayed most of the time. Last time took 15 days to receive my funds as barclays has not filled all swift tags/details (As my bank informed me). This time, a withdrawal initiated on Fri 11/4 is not yet processed by Barclays Frankfurt. ActivTrades always process on time the approval of the withdrawals however such delays with their banking partners pose a serious concern over control of your funds in a regulated by FSA UK entity. While i follow up promptly on the grounds of such delays, support is unable to advise as of why Barclays is not processing the last withdrawal.
Update as of 22.4
11 days later and still no withdrawal received nor the broker can account or advise as of why their bank is not releasing or if they need any additional information. Very bad experience not being able to withdraw your funds.
Update as of 24.4
This morning I was finally sent a formal receipt funds had been sent out. While my bank was able to trace the transfer, this is not accepted as some swift tags are missing / sender bank has not included. So still fighting with technical issues thru my bank now to have the funds credited. 13 days counting so far...
Update as of 24.4 end of day
Finally the funds are in my account. What a nightmare...
April 11, 2025
Unprompted review
Reply from ActivTrades
Dear GEORGIOS,
Thank you for reaching out to us.
We apologize for any inconvenience you’ve experienced with your withdrawal request.
Due to the Easter holiday, many financial institutions and payment processors have reduced operating hours, which may be causing delays. Additionally, we have encountered a temporary technical issue on the side of our bank/payment processor, which is further affecting the processing of withdrawals at this time.
Please rest assured that we are actively working with our payment partners to resolve the situation as quickly as possible. We appreciate your patience and understanding during this period, and we will notify you as soon as the issue has been resolved and your withdrawal has been processed.
If you have any further questions or need additional assistance, please don’t hesitate to contact us.
Kind regards,
ActivTrades
Client Services
This is the most stupid broker i have…
This is the most stupid broker i have ever seen in my life. Opened up a live account and was asked to send documents to verify my identity. They emailed and said to fund the account and i was ready to trade,so i did fund the account. But could not place any trades cause the account wasnt confirmed yet but in the email they said it was fine. And so i did a withdrawal back to my paypal. Waited 18 hours and nothing happened. Contacted support several times and they said its under process, it will soon be confirmed. Even said they will return the funds now.... but still nothing has happened!!!! Most poor and stupid broker ever!!!
April 11, 2025
Unprompted review
Reply from ActivTrades
Dear Vu Phan,
Thank you for your feedback.
We’re truly sorry to hear about your recent experience and we understand how frustrating this situation must have been for you.
Please allow us to clarify what happened. When you initially opened your live account, it was automatically approved by our system in order to offer a fast and seamless onboarding experience. This is designed to allow clients to proceed swiftly, especially outside regular working hours.
However, as part of our regulatory obligations, every account must undergo a final manual verification. Upon review, our team found that the ID provided did not fully meet the compliance standards required by the relevant financial authorities. As a result, trading was temporarily restricted until the documentation could be rectified.
We acknowledge that the communication might have caused some confusion, and we’re working on improving clarity during this stage of the process.
In terms of your withdrawal, the request was submitted over the weekend, with the deposit being made on Friday evening. Your funds were fully returned on Monday morning, well within one business day, which is in line with our processing times.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. Should you wish to revisit your experience with us or have any further questions, our team would be more than happy to assist.
Kind regards,
ActivTrades
Client Services
Shocking Experience – Profits Deleted and Withdrawal Denied
I had a terrible experience with ActivTrades. After spending weeks trading and turning a decent profit, I logged in one day to find that all my profit mysteriously disappeared. No explanation, no proper documentation – just gone.
To make matters worse, when I tried to withdraw my remaining funds, they stalled the process with endless verification steps and vague excuses. This is completely unacceptable and highly suspicious behavior for a financial services provider.
I strongly advise others to be very cautious before trusting this platform with their money. There are plenty of more transparent and trustworthy brokers out there. My confidence in ActivTrades is completely gone.
April 1, 2025
Reply from ActivTrades
Dear Mr. Usman,
Thank you for taking the time to share your experience. We understand your frustration and are sorry to hear that you feel disappointed with the outcome.
We want to clarify that the decision to terminate your account and reverse certain transactions was not taken lightly. Following a thorough investigation, we found trading activity that breached specific terms of our Client Agreement, including those related to market abuse and unfair trading practices. These rules are in place to ensure a fair and transparent trading environment for all clients.
As outlined in our official communication to you, and in line with Clauses 9.13, 9.14, and 27 of our Client Agreement, this action was necessary due to the serious nature of the violations identified. Please rest assured that your initial deposit will be returned to the same source of origin, and our team is working to complete this process as promptly as possible.
While we understand this outcome may not be what you hoped for, we are committed to upholding the highest standards of compliance and integrity for all our clients.
If you have further questions or would like clarification, our team is happy to speak with you directly.
Sincerely,
ActivTrades Team
Advertisement
Great value and educational system
As a beginner I was very skeptical about if this platform would give me the value I want… it seemed very advanced with its tools and features but it’s educational materials and analytical tools has made it easier.
April 3, 2025
Reply from ActivTrades
Hello, Omar Vargas!
Thank you for your kind words and for choosing ActivTrades as your trading platform! We’re delighted to hear about your positive experience and appreciate you taking the time to share it with us.
We’re pleased to know that you found our educational resources helpful. Our team of experts is dedicated to providing valuable insights and information to ensure that our traders maintain a competitive edge in the financial markets.
To stay informed and participate in our free online sessions, we invite you to visit our platform.
https://www.activtrades.com/en/education/webinars
Kind regards,
ActivTrades
Client Services
I love this Broker
I love this Broker. Everything that offer is simple to use.perfektly platform choices for example. Deposition and withdrawal every easy and fast. I am very happy to trade with this broker
March 31, 2025
Unprompted review
Reply from ActivTrades
Dear Nihal Aktas,
Many thanks for your valuable opinion regarding the services of ActivTrades!
Kind regards,
ActivTrades Team
Best Broker Ever
I operate with Metatrader5. This broker has very low commission, spread and swap costs.
I've always had a great support from kind and professional operators, which are very helpful and serious. 5 star review deserved for this broker.
March 14, 2025
Unprompted review
Reply from ActivTrades
Dear Giovanni Battilana,
We appreciate a praiseful commentary from our client! It is very inspiring to read words like that.
Kind regards,
ActivTrades Team
I got a call from Svetlin although I…
I got a call from Svetlin although I thought it was a spam call at first. I enjoyed learning fundamentals from him and he gave me the warmest introduction to Trade View. Will definitely ask for him once I get going.
March 6, 2025
Unprompted review
Reply from ActivTrades
Hi, Daniel!
Thank you so much for giving us a positive review on our work! It’s very important for us.
Kind regards,
ActivTrades
Client Services
Advertisement
Great Broker!
Excellent broker. Absolutely honest and trustworthy. This broker is definitely recommended.
March 3, 2025
Unprompted review
Reply from ActivTrades
Dear heer Beck,
Thank you for the high grade you gave us! We will do our best to live up to the expectations!
Kind regards,
ActivTrades Team
The spreads are extremely high anybody…
The spreads are extremely high anybody who chooses these is either gambling or an imbecile I enter in the right way of the market I should be in profit and yet the spread line hasn’t even got to break even yet I will never ever open an account with this form
February 27, 2025
Unprompted review
Reply from ActivTrades
Dear Fahad,
Thank you for your feedback. We constantly strive to provide the most competitive spreads while ensuring a reliable trading environment. If you have any questions, feel free to reach out to us.
Best Regards,
ActivTrades Team
There were no big barriers to start…
There were no big barriers to start trading with this broker. I mean the minimum lots requirement and no commission, were very suitable for small account beginner traders, like me. Their support works very well, all questions that bothered me, I could receive the answers directly from them, almost instantly.
Also, the platform selection is just impressive:
-MT4
-MT5
-Activtrader
-TradingVIEW
February 22, 2025
Reply from ActivTrades
Hello there, Andrea Matta.
Thank you very much for sharing your opinion about our services.
We`re glad to hear that your experience with customer support is positive and you found our trading conditions suitable for your trading.
We understand how important it is to be in touch with our traders who require prompt and comprehensive assistance with any trading issues.
We also strive to provide beginner-friendly and convenient trading services, making trading conditions more accessible for the general public and offering various recognised platforms to ensure that every trader finds a platform that might suit their trading needs and styles.
If you have any questions or need further assistance, you`re always welcome to reach out for our customer support.
Kind regards,
ActivTrades
Client Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.