ActivTrak Reviews 150

I'm glad to see I'm not the only one being scammed by them and their auto-renewal. I've also tried to cancel and it's been 10 days with no response. I'm opening a chargeback on my card.
Their customer service has been MIA since I tried to cancel. Horrifying

Look elsewhere. Like others have said they will not notify you prior to auto-renewal and you will be stuck with them for another year.

Using this service for 3 years in our nonprofit. Helped us to save our database from “bad” coworkers, who tried to steal our data. Thank you so much!

Simply not recommended at ALLL!!! credit card charged on auto renewal without any further sign up and no possibility to cancel because once charged they just don’t care and you will never get a refund back! Looked everyone in the account and there is no where you can see to remove the credit card, but still they have it once you put it in 1 time and they charge you the auto renewal without any authorization.. AVOID DOING BUSINESS WITH THEM!

We use it in our nonprofit to track work of our employees. Helped us already twice to fire suspicious people from work with kids. Really helpful!

agree with previous reviews. Buyer beware. Free trial, then sign up. But then credit card charged on auto renewal without any further sign up and no possibility to cancel because by that point, T&Cs don't allow cancellation. No ability to easily cancel on the website without further confirming as mandatory field agree to these terms! In my opinion, one of the most ethically challenged approaches I've seen and I'll never use them, but legal in the UK for small business clients as consumer protection doesn't apply. I've wondered if indicative of the level of cancellations that they get and want to extract a further year income even if bad reviews. Buyer beware!

Terrible company to deal with! We did not use Activetrack due to COVID obviously, lost employees, we never received a reminder that this was coming up. They refuse to cancel even if you tell them that you don't need the system right now, they have hidden policies, they charge your credit card without your consent! for this I say go to the competitor. They clearly don't care about customer satisfaction at all.

Dodge company. I took a few user accounts in year one and paid in full. I found a better option which is way cheaper and more productive than ActivTrak.I stopped using activtak in year one. Second-year comes they took payment without my consent I wasn't informed in email. Apparently, guys name real idiot refuse to do a refund. I'm going ahead for a chargeback. What a bad experience. How can a company draw money without informing?

ActivTrak is extremely easy to install and simple to use. Most of my initial issues were easily resolved by adjusting the settings. For the first few weeks we had our employees manually log their hours and activity so that we could compare it to the data in ActivTrak. We wanted to see if there were any discrepancies that we needed to address as we transitioned our employees to work remotely. Once properly configured we have found that it is an extremely useful and very accurate product. Due to the Covid-19 we had to reduce the number of accounts that we had originally signed up for. The ActivTrak team took the time to personally reach out to me in order to resolve the issue. They went above and beyond and honestly exceeded my expectations. I highly recommend using this product as an activity and employee monitoring tool.

Not used or logged in, in over a year.

Had even forgotten we had the software shows what value it brought. Just automatically renewed the service and sent the bill.

When ask how they could justify this was told pay the bill and we will deactivate. Delighted to leave a company like this.

It's a great tool to see kids behavior and fine-tune internet content filtering.

ActiveTrak gets the job done. Perfect for a small business that needs to keep track of employees.

Marvellous very nice and useful. Really well worth a look.

Excellent and needed

Great product, and wonderful that it is available free for home use.

5 stars: Excellent :)

Good tool for monitoring