Acumen Insurance Reviews 3

TrustScore 4 out of 5

3.8

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3.8

Great

TrustScore 4 out of 5

3 reviews

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I had an excellent experience with Aaron Russell and his team! Everything was done quickly, smoothly, and with great communication. They offered the best price I could find, and the process was very easy from start to finish. I highly recommend them to anyone looking for tenant insurance — professional, reliable, and affordable!

August 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible

Terrible, my insurance is through Frontier but somehow these guys got involved. I was assured that I was covered after I had a broken pipe leaking waste water into my cellar, so I got a plumber out to find the leak and fix it. Thames water told me that I should not stay in the house, I didn’t have an option but to stay, however due to the urgency I had to get the work done immediately. As the bills mounted up I sent them on to start the claim only to be told I am not covered. 3 weeks after the event a survey came round to inspect. His opinion was that it was an on going issue and the work wasn’t covered. I am now out £40,000 and they won’t release the phone recording. Last thing I want to do is get lawyers involved but looks like I won’t have an option. I could go on

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent service throughout! went above and beyond and cannot fault at all kept us updated daily with work ongoing and did everything he could to help us and not inconvenience us anymore than needed, would definitely recommend and 100% use again

November 28, 2022
Unprompted review

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