Adagio Water Features Reviews 

116
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often describing them as works of art that enhance their spaces and last for many years. People frequently highlight the exceptional customer service and helpful staff, who are knowledgeable, responsive, and provide excellent support, especially when assisting with pump replacements or troubleshooting issues. However, some customers also noted challenges with the water flow and pump design, mentioning difficulties in achieving an even water distribution or issues with pump fitting and vibration. A few people also experienced problems with components not being fabricated correctly, requiring adjustments during installation.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products as high quality,... See more

Customer service

Customers consistently note positive experiences with customer service, frequently describing it as... See more

Staff

Reviewers consistently report positive feedback about the staff, highlighting their helpfulness and product... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and kindness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd water feature purchase from Adagio. Our first purchase was a wall hanging fountain that we loved for many years. This purchase is a free standing fountain and is absolutely beautiful... See more

Company replied

Rated 5 out of 5 stars

I dealt with Crissy and she was extremely knowledgable and helpful. She walked me through the ordering process and customization. Later, I dealt with Crissy when the company reached out to let me kn... See more

Company replied

Rated 5 out of 5 stars

They advised me when I placed the order about tariffs and made and sent the feature out on time. The delivery person walked the box up a very steep lane way…I had anticipated driving the car down and... See more

Company replied

Rated 5 out of 5 stars

We had the same water feature before and had many compliments about it. We replaced it as the mirror got a crack and was looking a little old. The order and delivery went flawlessly. I am not going to... See more

Company replied


Company details

  1. #4 of 8 best companies in Furniture Accessories
  2. #33 of 88 best companies in Decoration and Interior Design Store

Written by the company

Adagio Water Features: Elevating Spaces with Elegance and Tranquility- Since its establishment in 2001, Adagio Water Features has become a leading name in the water fountain industry, known for its craftsmanship, innovation, and commitment to creating high-quality, luxurious water features. Based in Salt Lake City, Utah, Adagio manufactures a wide range of indoor and outdoor fountains that enhance both residential and commercial spaces, blending aesthetics, functionality, and a sense of tranquility. The Adagio Difference: Quality and Craftsmanship- Adagio is renowned for its meticulous attention to detail and use of premium materials. The company offers a diverse selection of water features, ranging from indoor water fountains to outdoor fountains, with many products made from natural materials such as slate, glass, and stainless steel​. This commitment to using durable, elegant materials ensures that each water feature not only adds beauty to a space but also withstands the test of time. One of Adagio’s standout offerings is its wall-mounted water fountains, which make a bold statement in any home or office. These fountains come in various sizes and styles, including slate, glass, and mirror finishes, allowing customers to select the perfect feature to complement their decor​. Additionally, Adagio offers custom water fountains, enabling clients to tailor their water features to their unique preferences, whether it be for a logo fountain for branding purposes or a personalized design for a private residence​. A Wide Range of Products- Adagio’s product line is extensive, offering options for both indoor and outdoor use. Some of their most popular models include: Wall-Mounted Water Fountains: These include designs like the Whispering Creek Wall Fountain, Serene Waters Wall Fountain, and Inspiration Falls Wall Fountain, which are perfect for creating a serene, sophisticated ambiance in living rooms, lobbies, and offices​. Freestanding Water Features: Adagio’s freestanding options, such as the Harmony River Floor Fountain and the Tranquil River Floor Fountain, are equally popular. These floor fountains are ideal for larger spaces and add a sense of grandeur to any environment​. Custom and Logo Fountains: Businesses can take advantage of Adagio’s ability to incorporate logos into their water features, creating a unique branding element for corporate offices or commercial spaces. These custom water fountains make a lasting impression on clients and visitors, combining functionality with aesthetics​. Key Features and Benefits- Premium Materials: Each Adagio water feature is crafted from materials like natural stone, glass, and stainless steel, which are known for their durability and timeless appeal. The use of these materials not only ensures longevity but also adds a touch of luxury to any space. Easy Customization: Adagio offers a range of finishes, sizes, and styles to suit any environment. Whether customers are looking for a sleek modern fountain for a contemporary space or a more traditional design for a garden, Adagio has a solution. Their custom water features allow for further personalization, whether it’s adding a company logo or selecting specific materials and colors. Tranquil Ambiance: The soothing sound of running water from Adagio’s waterfall wall fountains or floor-standing fountains helps to create a peaceful, relaxing atmosphere. This makes them ideal for both homes and businesses, where a calm environment can promote well-being and reduce stress​. Eco-Friendly Designs: Adagio is committed to sustainability and incorporates eco-friendly elements into its designs. Their water features are designed to conserve water and energy, making them both beautiful and environmentally responsible. Made in the USA: All Adagio water features are designed and manufactured in the United States, ensuring the highest level of quality control. By keeping production local, Adagio is able to offer faster delivery times and more customization options than many competitors​. Ideal for Residential and Commercial Spaces- Adagio Water Features are designed to enhance both residential and commercial environments. In homes, these features add an element of luxury and tranquility to living spaces, foyers, or even outdoor gardens. Indoor wall fountains, for instance, can become the focal point of a living room, offering both aesthetic appeal and the soothing sounds of flowing water​. In commercial settings, Adagio’s water features are used to create a professional yet calming atmosphere. From logo fountains in office lobbies to large-scale water walls in hotels or wellness centers, these features provide a unique way to make a lasting impression on clients and guests​. The ability to customize these fountains with company logos or specific design elements adds a personal touch that can elevate a brand’s image. Elevate Your Space with Adagio- Adagio Water Features has established itself as a leader in the water feature industry by consistently delivering products that combine luxury, quality, and innovation. Whether you are looking to transform your home into a peaceful retreat or enhance your office space with a striking custom water feature, Adagio offers an array of options to meet your needs. With their use of premium materials, eco-friendly designs, and dedication to craftsmanship, Adagio Water Features continues to set the standard for excellence in water feature manufacturing​.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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Replied to 33% of negative reviews

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4.6

All reviews

(116)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was impressed how easy it was to…

I was impressed how easy it was to change the pumps. Made easier by great advise from support staff.

October 8, 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your kind feedback! We're glad to hear that replacing the pumps was a smooth and easy process, and that our support team’s guidance was helpful along the way. We appreciate you taking the time to share your experience and are always here if you need further assistance!

Rated 5 out of 5 stars

Peace and All Good.

I dealt with Crissy and she was extremely knowledgable and helpful. She walked me through the ordering process and customization. Later, I dealt with Crissy when the company reached out to let me know the stone had cracked. First, I appreciated the honesty and second, I was grateful for Crissy helping me feel comfortable with the repair. The final product is beautiful and the perfect final touch to our school's wellness center! It was a positive experience from start to finish. As our fountain states- Peace and All Good.

October 1, 2025
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Reply from Adagio Water Features

Thank you so much for sharing your experience! We’re thrilled to hear that Crissy was able to support you through both the customization and the unexpected stone issue with the same care and professionalism. We truly appreciate your understanding throughout the process, and we’re delighted that the final fountain is a beautiful addition to your school’s wellness center.

It’s wonderful to know the experience was positive from start to finish. As your fountain perfectly says—Peace and All Good. If you ever need anything in the future, we’re always here to help!

Rated 5 out of 5 stars

Adagio delivered an excellent experience

Adagio delivered an excellent experience from start to finish. Their products are visually striking and add a sophisticated touch to any space, and their customer service is truly outstanding. The entire process—from order to delivery—was seamless and enjoyable.

September 29, 2025
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Reply from Adagio Water Features

Thank you for your wonderful feedback! We’re delighted to hear that your experience with Adagio was smooth from start to finish and that you’re enjoying the sophisticated look of your new water feature. We truly appreciate your kind words about our products and customer service. If you ever need anything in the future, we’re always happy to help!

Rated 5 out of 5 stars

Great Fountain

Great Fountain. We have had our Fountain 10 years. still looks great!

October 24, 2025
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Reply from Adagio Water Features

Thank you so much for sharing your experience! We’re thrilled to hear your fountain has looked great for 10 years. We truly appreciate your continued support and are delighted it’s stood the test of time!

Rated 5 out of 5 stars

This is the 2nd Adagio water feature I…

This is the 2nd Adagio water feature I have owned, and I love them! They are very well made, function great, and we thoroughly enjoy the look and the sound! With routine maintenance, my 1st feature gave me more than 12 years of beautiful lights and sounds. My guests enjoy it, too!

September 25, 2025
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Reply from Adagio Water Features

Thank you so much for your wonderful feedback and for being a loyal Adagio customer! We’re thrilled to hear that you’ve enjoyed your water features for so many years and that they continue to bring beauty and relaxation to your space. It’s always rewarding to know our craftsmanship and design make a lasting impression—on both you and your guests.

We truly appreciate your continued trust in Adagio and wish you many more years of soothing sights and sounds!

Rated 4 out of 5 stars
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for taking the time to share your feedback! We’re glad to hear your order arrived on time. We appreciate your business and hope you’re enjoying your purchase. If there’s anything more we can do to assist, please don’t hesitate to let us know.

Rated 5 out of 5 stars

Great Customer Service

Adagio has great customer service! Crissy at Adagio was very helpful in troubleshooting and resolving the issue with my water feature. Thank you so much Crissy!

September 15, 2025
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Reply from Adagio Water Features

Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our customer service team and that Crissy was able to assist in resolving your issue. We’ll be sure to share your appreciation with her.

Your satisfaction means a lot to us, and we’re grateful for your support of Adagio Water Features!

Rated 4 out of 5 stars

Having trouble getting the water to…

The fountain is beautiful and not too difficult to put together. I love having it in my bathroom. The only reason I gave it 4 stars is that I am having difficulty getting the water to flow all the way across the top of the fountain.

October 9, 2025
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Reply from Adagio Water Features

Thank you for your thoughtful review and for sharing your experience! We’re so glad to hear that you’re enjoying your fountain and that it adds beauty to your bathroom space.

We appreciate your feedback about the water flow and would be happy to help you achieve an even flow across the surface. Please don’t hesitate to reach out to our customer support team—we can provide a few quick adjustment tips to help fine-tune the feature.

Thank you again for choosing Adagio Water Features!

Rated 5 out of 5 stars

Service

The employees product knowledge

September 5, 2025
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Reply from Adagio Water Features

Thank you for recognizing our team’s product knowledge! We take pride in ensuring our staff is well-trained and ready to assist with any questions. Your feedback is truly appreciated.

Rated 5 out of 5 stars

EZ Fix and Fast Delivery

Parts arrived quickly and solved my problems. What more can one ask of anything in the modern world? :)

September 11, 2025
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Reply from Adagio Water Features

Thank you for your wonderful feedback! We’re glad the parts arrived quickly and resolved your issue. It’s great to know we met your expectations — we truly appreciate your kind words!

Rated 4 out of 5 stars

It’s very pretty but a pain to adjust water

It’s very pretty but simply made. I had to search for videos on how to adjust the water flow which was a hassle. So much more can be improved with your QR code to be updated with the latest instruction and videos. If I wasn’t handy and extremely patient, you would get 2 stars. Overall it is pretty and it looks impressive hanging on the wall.

September 9, 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your honest feedback and for sharing your experience. We’re glad to hear you’re enjoying how the feature looks in your space. We truly appreciate your suggestions regarding the QR code and instructional resources — that’s valuable input we’ll use to improve our customer experience. Your patience and effort mean a lot to us.

Rated 5 out of 5 stars

Customer service was helpful

Customer service was helpful and advised me on which water pump to purchase for my Spa Water Wall.

September 2, 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your kind feedback! We’re happy to hear our team was able to assist you in selecting the right pump for your Spa Water Wall. We truly appreciate your support and are glad you had a positive experience with our customer service.

Rated 5 out of 5 stars

Love our beautiful purchase!!!

This is our 2nd water feature purchase from Adagio. Our first purchase was a wall hanging fountain that we loved for many years. This purchase is a free standing fountain and is absolutely beautiful! It look gorgeous in our entryway. It’s taken a little trial and error to get everything to work perfectly but we absolutely love it!!!

September 2, 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for sharing your wonderful feedback and for being a returning customer! We’re thrilled to hear that your new free-standing fountain makes such a beautiful addition to your entryway. We appreciate your patience as you fine-tuned everything and are delighted that you’re enjoying the final result. Your continued trust in Adagio means a great deal to us!

Rated 5 out of 5 stars

The products are of great quality

The products are of great quality, ordering process is simple. When needed, the people at Adagio are easy to reach and super helpful.

August 25, 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your kind words! We’re delighted to hear that you’re happy with the quality of our products and that the ordering process has been simple for you. Our team takes pride in being available and helpful whenever needed, and your feedback means a lot to us. We truly appreciate your support!

Rated 4 out of 5 stars

Received the water feature in a quick manner and packaging and delivery was excellent!

Received the water feature in a quick manner and was packaged nicely. Customer service was top-notch as we needed an additional vibration pad to place the pump on as the one they sent us was partially defective. Received it a few days after bringing it to their attention. The only complaint we had was we feel we were somewhat price gouged on the water distiller we purchased directly from them. Unfortunately this was our mistake as we did not compare prices to anyone else and just assumed it was the going price. We were wrong.

August 21, 2025
Rated 5 out of 5 stars

The lady on the phone was very polite…

The lady on the phone was very polite and helpful. She advised that the pump I ordered would be at my doorstep within 3 days and it was.

August 18, 2025
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Reply from Adagio Water Features

Thank you for your kind feedback! We’re glad to hear our team member was polite and helpful, and that your pump arrived right on time. We truly appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your kind words! We’re delighted to hear you had a great experience with our customer service and truly appreciate your support.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. It had been 10 years since we ordered our first waterfall feature. When I called to get the new tray for it, they were able to pull up my original invoice. A new part was made and sent. I was thrilled. First rate service.

August 4, 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for sharing your experience! We’re so glad we could help you with your water feature, even after 10 years. It’s wonderful to hear that our team was able to locate your original order and provide the part you needed. We truly appreciate your continued trust in us and look forward to serving you again in the future.

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