I’ve used Adaptainer in the past and their service is brilliant. The driver plonks it in the corner of the shed exactly where you need it and nothing is too much trouble. The bonus is that the conta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 2nd container from them, great value and always in good condition !! The lorry driver had his work cut out carfully placing the container through some mature woodland.. I recomend them
This is the best company i have ever dealt with. From the word go , dealing with Beth who made the ordering and design so simple with the best attitude and so friendly . the containers are world c... See more
Fantastic service. I ordered the two containers on Tuesday and they were delivered by Monday. The sales team are all very friendly and helpful. The delivery of the containers all went smoothly, a pho... See more
Company details
Contact info
Adaptainer Ltd, Unit 3 Reliant House, Angel Lane, Fore Street, Ipswich, Suffolk, IP4 1JX, Ipswich, United Kingdom
- 03301 220222
- enquiries@adaptainer.co.uk
- adaptainer.co.uk
4.9
Excellent
151 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Atmosclear Elstree. From being to delivery the service was…
From being to delivery the service was very good.
October 4, 2022
Unprompted review
Reply from Adaptainer
Thank you for your 5 star rating. We're glad to hear that you had a positive experience. We appreciate your business and hope to serve you again in the future.
A search engine gem!
One of those great times where you pick a company randomly from an internet search and you come up trumps!!! Fantastic product delivered with impeccable service and support. Try them ...you won't be disappointed!
October 3, 2022
Unprompted review
Reply from Adaptainer
We're thrilled that you feel you came up trumps with Adaptainer! Thanks so much for sharing your feedback with such passion! We really appreciate you choosing Adaptainer and giving us the opportunity to serve you.
Brilliant Service
Brilliant, Helpful staff, Victoria’s amazing couldn’t do enough to help me. Excellent communication, The best quality container, great locking system fantastic service from start to the delivery of containers. Staff in this company are obviously very well trained and know how deal with customers
A really good experience
Would give it 6 stars if I could
September 28, 2022
Unprompted review
Reply from Adaptainer
Thank you for your kind words, Graham.
We're glad to hear that you had a good experience with us and our containers. We work hard to ensure our containers are designed and built to highest quality and it's wonderful to see this kind of feedback.
Thank you again for choosing Adaptainer, we hope to serve you again soon!
🤬stay clear
🤬stay clear, please. i bought a container from these guys and when i emailed to find out when it will be delivered, i was told by someone called Ashley that the depot was yet to dig out a container that they had in mind. Basically telling me that they did not sell to me a particular container but rather any crap they can think of once they get my money. At the same time, this guy was trying to sell to me a more expensive container.
I also paid for the csc (ensuring container can be used for shipping) the container got delivered looking like something out of a whole but I was assured that it was safe for shipping.
The following day when we went into the container, we discovered that one of the boards in front was rotten in some places. It was so bad, just stepping on it caused two holes. Yes, the floor was that bad. I do not understand how this could have been missed by the person who carried out the CSC inspection. unless no inspection was done in the first place.
To make matters worst, I have been accused of lying. They said that something very heavy had landed on the floor. Mind you, it will take a very heavy metal object like a car engine dropping from a height taller than the height of a container to make a hole in a good container floor. I have mended the floor with a metal sheet and I want compensation. I have also asked that someone be big enough to at least accept that they may have made an error because I am very angry for these things to call me a liar.
September 27, 2022
Unprompted review
Reply from Adaptainer
Thanks for your feedback. We investigated your complaint, and I am happy to share some facts about the case:
I see you ordered a second-hand ex-shipping line container from us as an alternative to a new Adaptainer built container. However, after your order was placed you indicated that you were somewhat particular about the condition of the container you would receive (beyond it being supplied in watertight and seaworthy condition) so we recommended upgrading to an Adaptainer new build container to better meet your needs. You preferred however to proceed with the lower cost used ex-shipping line container option.
The container was delivered, and you signed delivery acceptance of the unit before the driver left the site. Approximately 7-days after delivery you contacted us to report damage which had been caused to the ply hardwood floor of the container whilst it was in your possession. You told us that the damage was the result of you stepping on the 28mm thick hardwood, rather than any accidental damage caused during the loading of heavy cargo.
To put this claim in perspective, we have not encountered a customer issue such as this in more than 30+ years supplying containers. However, we took your claim very seriously since all containers are inspected prior to delivery. Your container had also been checked according to strict CSC requirements by an engineer and these checks included the floor area. The certification guarantees the container to be structurally sound and in seaworthy condition before it leaves our depot. Photos of the damage were requested from you, and we were eager to investigate.
After a senior engineer reviewed the photos which I may add is part of the Port of Felixstowe (Britain’s largest container port) who also carried out CSC inspection on your container prior to delivery. They advised they could clearly see fibres in cracks of the floor puncture. The engineer indicated that the damage was very likely to have been caused by a heavy item being loaded and lowered on a corner because if wood is rotten, you would not see fibres in the cracks of a puncture. Just to clarify we make sure that only the best technicians survey our equipment, Port of Felixstowe are governed by the highest standards of inspection and repair.
Amazing service from this company
Amazing service from this company. I could not be more pleased. Polite, accommodating, efficient. I will most definitely be using Adaptainer again.
September 28, 2022
Unprompted review
Reply from Adaptainer
Thank you, Julie! We're so glad to hear our customer support team delivered the high standards of service we strive to, and hope we hope to be of service again in the future!
Brilliant service
The service I received from start to finish was brilliant. Very responsive to emails and questions fully answered. Bearing in mind the isolated location and difficult access track, the haulage driver was brilliant too.
Absolutely no complaints.
September 6, 2022
Unprompted review
Reply from Adaptainer
Thank you for taking the time to share this feedback, and for choosing to work with us. It's great to know that our driver was able to navigate the difficult access track successfully, and that you were pleased with his performance. We appreciate your business Roger!
Fantastic customer service
Fantastic experience ordering 2 containers from this company. Great customer service. Due to issues at my football ground (that took months sorting out) adaptainer were understanding and kept in touch. The containers I ordered finally arrived a few days ago on the day expected and look great. Nothing was too much trouble for them. We will certainly be using them again when replacing other containers.
September 5, 2022
Unprompted review
Reply from Adaptainer
Wendy, thank you for your kind words and choosing to work with us, we really appreciate it! We hope you'll enjoy using them for years to come. If there's anything we can do to help make your experience even better, please don't hesitate to reach out.
Great company to deal with and very straightforward
Great company to deal with and very straightforward as a self storage company all our containers have been purchased from adaptainer from the quality of the units to the level of service we have all ways found them to be very efficient and professional to deal with. Keep up the good work we will be back for more
July 4, 2022
Unprompted review
Reply from Adaptainer
Thank you for choosing Adaptainer, Stephen. We very much look forward to helping again with your future shipping container needs.
Poor service
Ordered a 20ft HC container and after nearly 3 weeks found out the company couldn’t provide it for another 3 weeks and was offered a shabby second hand one as an alternative… no thank you
Went to Billie Box containers, I’ve used them before and although slightly more expensive very good quality and dependable
March 23, 2022
Unprompted review
Reply from Adaptainer
Thank you for your post. After reviewing your order we discovered the following:
We fulfilled the first container in your order, which included a free upgrade to a more expensive type of container.
Regarding the second customised size container in your order, there was an unexpected delay so we again offered the option of a better container than the one you ordered to help meet your delivery timescale needs.
We explained the second container, which would have also been a free upgrade, had a little cosmetic damage but was fully watertight. I am sorry if there was a misunderstanding regarding the value of this goodwill gesture we made.
A refund was swiftly processed for the unused part of your order at your request.
We are glad you were able to source another option (albeit at a higher price as you mentioned, and lower specification).
And your feedback is important to us. We will certainly look to see if there is anything we could have improved about communicating our best efforts to find a solution to your needs.
You are more than welcome to contact us for any future container requirements, we have a current rating of 98% on-time delivery.
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