Add a Personal Touch Reviews 40

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

They answered my questions by email within minutes. I got my order today they’re so cute. My brother in-law owns his own lorry businesses and I couldn’t think what to get him for Xmas. What’s bett... See more

Rated 5 out of 5 stars

Lovely product. Excellent customer service. Jade responded very quickly to my queries and was extremely helpful in assisting me with the layout of the personalised design and managed to get my product... See more

Rated 1 out of 5 stars

I ordered a personalised mini lorry as a gift for someone for Christmas, I received an email to tell me the order had gone through, and have heard nothing since. I ordered the product 2 weeks ago, and... See more

Company replied

Rated 5 out of 5 stars

I ordered a custom gift box for a puppet that I'm making using my own artwork. Quick turnaround, quick delivery with my order safely packaged. The box itself is great, very sturdy, large and my artwor... See more

Company details

  1. Gift Shop

Written by the company

Here at Add a Personal Touch, our mission is to help you find the perfect gift that says you care! If you struggle to find thoughtful presents that you can gift to your family and friends, then our collection is perfect for you. All our products allow you to add that personal touch and can be custom printed with your own design. This can be either with a name, message, image or even all three. Free delivery on all products in 3-5 working days!


Contact info

4.2

Great

TrustScore 4 out of 5

40 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent personalised gift

Even though there was slight hiccup, 1 email resolved the issue immediately. Very good value for money, easy website and great customer service. Would recommend to family and friends.

May 21, 2025
Rated 5 out of 5 stars

AMAZING SERVICE

Bought on the large lorry figurines for a lorry mad coworker, they love it! The design was so sharp and easy to upload. Will absolutely consider buying from this site again and would recommend to anyone.

May 27, 2025
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Rated 5 out of 5 stars

Custom Gift Box

I ordered a custom gift box for a puppet that I'm making using my own artwork. Quick turnaround, quick delivery with my order safely packaged. The box itself is great, very sturdy, large and my artwork turned out great.

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

2 weeks with no updates or product!

I ordered a personalised mini lorry as a gift for someone for Christmas, I received an email to tell me the order had gone through, and have heard nothing since. I ordered the product 2 weeks ago, and the only emails I have received since is for feedback!!

December 18, 2024
Add a Personal Touch logo

Reply from Add a Personal Touch

Hi Robyn,
I can confirm we have your order, these emails can often end up in spam/ and it has now been dispatched on our return to the office.
Unfortunately as stated on the home page of our website the last orders for guaranteed Christmas delivery was on the 16th of December, however, you placed your order on the 18th and missed the cut-off. if you have an questions about the matter please get in touch.

Rated 5 out of 5 stars

Christmas sacks

Was very easy and straightforward and delivered really quick.

December 11, 2024
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Reply from Add a Personal Touch

Thank you for the review!

Rated 5 out of 5 stars

Excellent worth the money great…

Excellent worth the money great service read some of the reviews ere which are bad on the size of the gift but don't let that put u off I order the truck well worthy the money size was great wasn't expecting a full real life size on be hard posting that threw letter box but I guess u can't please every one would order again frm ere

December 12, 2024
Unprompted review
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Reply from Add a Personal Touch

Thank you for the review! We are glad you were happy with your item.

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Rated 5 out of 5 stars

I was the winner of a competition on…

I was the winner of a competition on Instagram and I received an absolutely beautiful elf set for my daughter. The material is so soft and the quality is amazing. Very fast delivery considering it was personalised too! Thank you so much! X

November 27, 2024
Rated 4 out of 5 stars

tracking number

easy and detailed site for creating an order. wide variety but there should be one tracking number to see were is my order.

September 13, 2024
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