Adelinejewellery Reviews 

Well since I don't yet have any of the jewelry I ordered I am waiting with baited excitement for 2st my ring and later from China (a bit disappointed about China being whose sending my earrings) Awh well everything looks well done from the photos so I'm hoping I'll love them when they arrive..

Terrible. This is a scam. The jewelry is drop-shipped from China and this is not a legit Toronto business. Items I ordered look nothing at all like the pictures. Horrid, awful quality - paint coming off, cheap yucky quality, like "toy jewelry" quality... Reviews are fake, there is no return policy, and I can't believe someone hasn't arrested them yet for scamming people this way. RUN

Beautifully designed, as is everything I have ordered from Adeline.

Every piece of jewelry I ordered was great. Shipping was very fast.

Love beautiful unique jewelry amazing prices

I was told my ring was adjustable... it was not. Then I told them it was too small. They said they sent a replacement, then weeks later they said it hadn't been sent. Then they kept sending me messages... 34 in all sending contradicting messages... i will get the ring, I will pay shipping charges, I will get the ring with no charges and the last comment was that too much time has passed for them to provide the replacement

The company is fantastic.My parcel was missing because of the delivery service.I reached out and they got results right away.They are very reputable and trustworthy. I know a lot of people are weary about ordering on line but this site is 💯 legit.🥰🥰

The ring I purchased was not the correct size and there was a flaw on it. I spoke with customer service and they not only provided me with the correct size new ring, but said I could keep my previous ring as well. They were quick at responding and shipping out my new ring.

I had a good experience with ordering the jewelery from Adeline. I was contacted immediately by a friendly rep to confirm my order.
I ordered three rings which my girls and me absolutely love. We were pleased as sometimes the picture does not match the product. But the jewellery we ordered did not disappoint. It's pretty, comfortable and fits!
The staff at Adeline Jewellery is very organized, friendly, supportive and understanding. I will definitely be ordering jewellery from Adeline again.

I had received my earrings and ring and I loved them both but I had a flaw with the ring

I sent an email to customer service and they responded quickly and Sarah was extremely understanding

I re-ordered an item and it was not an issue at all

I believe this company to have one of the best customer service departments I have seen in a long time

Cheap product, not like pictured

The jewellery is beautiful. My wife and daughter loved the necklaces.
Sarah looked after a delivery mix up promptly and was very understanding.
Very customer friendly!

I ordered an item but the wrong one was sent. They allowed me to keep it and sent me a replacement for free. Their customer service is outstanding. Best I have ever experienced. I ordered a second item - can't wait to see it!

Scam! Products shown in website that appearing to be high quality jewelry are not the same to what is actually sold! You only get cheap and low quality items that do not resemble the products ordered from their website. The site claim to have a 30 day money back guarantee - they do not honour that and instead try to negotiate a partial refund in exchange for keeping the cheap product. The products come from China and not from Paris or Toronto. After telling me there is a high risk of the products getting lost in transit (no guarantee of ever getting my refund) they provided this return address: Jianlan Road
Yinzhou District
Ningbo City
Zhejiang Province
China
Postal Code: 315101

DO NOT BUY FROM THEM! IT IS A SCAM

I’m giving 1 star because 0 isn’t an option .
Items shipped were not what was advertised . They have a 30 day money back guarantee that they are not honouring . They won’t tell me where to ship my package back to - because they aren’t from Toronto !

Ordered a few pieces and when I checked the tracking they were coming from China. They claim to be a Toronto company that makes custom jewelry. Almost all their pieces can be found on Temu from$3-5. Save your money and order from Temu if you like any of their pieces. At least when you get them you won’t feel like you’ve been scammed.

I’m absolutely thrilled with this ring. The craftsmanship is beautiful, and you can really tell how much care went into every detail. It’s elegant without being flashy, comfortable to wear every day, and feels truly special. Ordering was easy, and the personal touch from a small business made the experience even better. I would happily recommend this shop to anyone looking for something meaningful and well made.
I love supporting small Canadian businesses!

If I could give a negative review I would. Don't buy this junk. They are not from Toronto. They ship from outside the country. When the rings I ordered arrived the first thing I noticed is that the gold rings I received (even though I ordered silver) looked and is so cheap. The main ring was completely out of round. I contacted them about returning them and they refused. If you want just as good jewellery go to Ardenes and buy their cheap costume jewellery. It'll be just as good.

Product was nothing like pic. They offered a replacement and tried to get more money. Total garbage. Would give zero stars if an option.

Received products look nothing like the ordered ones, they are very cheap representations of clearly stolen photos. I've filed for a return.
The supposedly Toronto hand made jewelry shipped from china.