Truly a fabulous brand. Beautiful designs, sleek packaging, fast shipping. A friend recommended this brand to me when I got pregnant 7months ago and I have already ordered three times from them!! Abso... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good experience. Just had a weird user experience with the first order. It didn’t go through and I didn’t see any notifications. With your support team help I learned my purchase wasn’t made and did... See more
I love Aden+Anais product and I always bought them from local retailers, I decided to try the site since there was a good sale going on and here you can find more products. Not only the quality of eac... See more
The entire experience was good, the website is very user friendly but the shipping was a disaster !!! It was pretty fast but they shipped a parcel of 20cmx20cm in a huuuuuuge box of at least 60cmx60... See more
Company details
Written by the company
aden + anais est la marque originale de basiques en mousseline axés sur le design et destinés à procurer style, confort et polyvalence à maman et à bébé. Créée par une maman australienne déterminée, aden + anais a fait découvrir les bienfaits de la mousseline au monde entier, et a gagné la confiance des parents en proposant des produits de qualité intelligemment conçus pour aller au-delà des attentes.Grâce à notre détermination à créer des produits qui allient style et polyvalence sans compromis sur la qualité et le confort,nous sommes, depuis plus de dix ans, La marque de référence. conçue pour bébé + pensée pour vous
Contact info
The Light Bulb Studio 316, SW18 4GQ, London, United Kingdom
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- adenandanais.fr
Advertisement
What we ordered and right on time
August 21, 2023
I haven’t received my order yet
I haven’t received my order yet. It’s been more than a week.
July 15, 2023
Reply from aden + anais
Hello,
Thank you for your comment.
We are sorry to hear you are yet to receive your order. We have checked our records and your order was collected by the carrier on 17/07.
Unfortunately, it seems that many orders collected by GLS on 17/07 are still in transit.
We are doing our best to resolve this and find the reason for the delay.
aden+anais customer service
Not great experience
Not great experience. I ordered two items and they shipped only one article. I was not aware until they shipped it already.
July 4, 2023
Wonderful products
June 18, 2023
Advertisement
Advertisement
Better delivery
Better delivery! It’s been a week and I still have not received my purchase, the company also hardly gives any information on when delivery will be! It’s a guessing game! If I’d known it would take this long I would have ordered somewhere else. I had to urgently go buy a blanket incase this one doesn’t arrive in time.
April 29, 2023
Reply from aden + anais
Hello Jessica, thank you for your feedback. We are sorry you delivery has taken a little longer than usual. As advised via email your order is out for delivery today. We hope you enjoy the products. Kind Regards,
great products
great products, I just wish more examples for the bamboo fabric. it's not always super easy to choose the fabric.
April 26, 2023
I am still waiting for a response to my…
I am still waiting for a response to my email to return the products.
So to improve your service, it will be nice to respond.
March 31, 2023
Reply from aden + anais
Hello,
Thank you for your email and your patience,
Please excuse the delay, our office was closed for the Easter holidays from Thursday 6th from 5pm - being based in the UK, Good Friday is a bank holiday as is Easter Monday.
our customer service team will get back to you as soon as possible.
aden+anais customer service.
Advertisement
Truly a fabulous brand
Truly a fabulous brand. Beautiful designs, sleek packaging, fast shipping. A friend recommended this brand to me when I got pregnant 7months ago and I have already ordered three times from them!! Absolutely recommended to try this shop.
March 26, 2023
Buf Buf
Delivery very fast, but I was disappointed about the quality of the muslin’s cloths. I have the feeling that those I bought in the past were thicker. I returned the cloths.
March 21, 2023
Reply from aden + anais
Hello,
Thank you for your review,
We are sorry to hear that you were not satisfy by our products.
Please, note that the number of threads is different in the essential collection, products you ordered, from that of the Aden+anais collection, which explains the difference in thickness.
kind regards,
aden+anais team
Wrong article sent
January 19, 2023
Advertisement
Never received my purchase...
January 4, 2023
Reply from aden + anais
Nous vous remercions de votre commentaire.
Nous sommes désolés d'apprendre que votre expérience n'a pas été la meilleure. L'équipe de notre service client à europehelp@adenandanais.com vous contactera pour vous aider avec votre commande.
Nous nous excusons pour le mauvais experience et apprécions votre patience et compréhension.
I love this brand❤️❤️
January 11, 2023
My parcel was placed in the street
My parcel was placed in the street, nobody contacted me to informe me of the arrival of my parcel. Huge risk to loose my parcel…
November 24, 2022
Reply from aden + anais
Hello, Thank you for your review.
We are sorry to hear your experience with our carrier was not the best.
Tracking information for your order should have been sent to you directly from the carrier, we are going to investigate this failure with them.
Kind regards, aden+anais team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.