Adexa Direct Reviews 

We ordered a chest freezer three weeks ago and paid for next day delivery.

We notified customer support when this did not arrive. We have still not received the item, nor received an item for next day delivery. The customer support has been completely woeful - whats going on with your delivery process?

Terrible customer service. Ordered a corner stainless steel table. It didn’t arrive due to the courier damaging it. I was told it would be 3-5 days for a replacement. This didn’t happen, then I was told I can’t get a replacement until the courier send its back. (no way of contacting courier). Responses from customer service were terrible. It’s now been 2 weeks and still no bench. Never buying from again

Wine fridge exactly as advertised and wanted. Price reasonable.
Delivery was quick and efficient by DPD

Brilliant outdoor sink. Big for pots and all.

Smooth ordering, quick delivery, product exactly to spec

Evil Company
Their terms and conditions are ridiculous
I am sure they send seconds then make you pay for the returns. Our order came incomplete and they wouldn't send a replacement or just the part we were missing.
Please do not use

Unfortunately I fell into the bracket of not a good experience. I ordered a coffee grinder only to be sent a coffee maker. It took over 3 weeks to receive my money back . I emailed everyday just to be fobbed off every time. They were more interested in getting their product back and not caring about the customer.

Is the quality of your products and the services. I will recommend it.

Got a stainless steel shelf, it looks great and easy to install. Delivery was fast and smooth.

Very poor customer service. Will try all excuses to get out of providing any sort of refund, no phone number to speak to anyone and whenever I tried their online chat it was always closed even during the day. It’s obviously cheap prices for a reason. Do not buy from here.

No problem with the two products, once they eventually arrived.
Totally frustrating experience with delivery and lack of ability to communicate with Adexa.
Changes to delivery address were ignored, either by Adexa or DPD.

Great 👍 fantastic

You deliver good stuff at the right time in right place and in order of good quality.

The delivery time goos was delivered before the stated which is great, but the tins where dented. Trying to contact this company on phone numbers provided is a waste of time, they do not answer they just go to engaged tone or other one use live chat, I was on live chat for over 30minutes no response so I just gave up. I’ve emailed them I’m still waiting for response, otherwise I will contact bank for refund and report to trading standards looks a rogue company.

Easy website to use. Goods received when advised

I normally have good experience with Adexa, however, that has changed with the new upright freezer I purchased. The delivery arrived promptly but it has not worked at all. It should be cooling to -18 but has only managed to reach -6 before going back to -3.
Repeated attempts to get a replacement or refund have been met with "we are contacting our supplier - please bear with us" - this is working day 8 and still waiting on their supplier getting back to them.
I didn't buy it from your supplier - I bought it from you!!
Constantly being fobbed off with excuses.

I placed an order at around 11 pm outside business hours. When Adexa opened at 9 am the following morning, I contacted them immediately to cancel before the order had been processed or dispatched. I was told I would be charged a 25% cancellation fee under their terms and conditions. I also discovered my account had been set up as a business profile by default, despite using my personal email address and not knowingly selecting a business account. I found the cancellation policy extremely disappointing and inflexible, particularly given how quickly I contacted them and that the order had not yet been fulfilled. Buyers should read the cancellation terms very carefully before placing an order.