Abu Dhabi Islamic Bank Reviews 

I had very good support from Garima Jain, she was very helpful and very supportive. Also she is very smart and very much aware about the cards and the benifits of each credit Card, my first entention was to get one credit card, she convinced me to get two cards, she was also very flexible and offered me what suits my needs

I would like to extend my deepest gratitude to Mr. Amr Haroun, Relationship Manager at ADIB, for his outstanding professionalism, dedication, and support throughout what was an incredibly complex and challenging buyout process. Despite the numerous hurdles and intricacies involved, Amr handled every aspect with exceptional care, deep knowledge, and unwavering commitment.
His ability to navigate a difficult case with such efficiency and clarity is truly commendable. Amr remained proactive, responsive, and solution-oriented at every stage, ensuring that the process was smooth, transparent, and ultimately successful. It was evident that he genuinely cared about achieving the best possible outcome for me as a client.
Having lived and worked in the UAE for over 10 years, I can confidently say that Amr Haroun is by far the best Relationship Manager I have ever dealt with. His integrity, communication skills, and client-first attitude set a gold standard in customer relationship management.
I wholeheartedly recommend Mr. Haroun to anyone seeking not just banking support, but a true partner who will go above and beyond to make things happen. He is a tremendous asset to ADIB and a benchmark of excellence in the banking industry.

There is no transparency and their customer service very poor, rude agents and no problem solving skills, designed to speak like robots and scripted.

Terrible, terrible app service. Their app is made by high school kids. Buggy and so unintuitive. The policies and sudden blocks on cards and my money makes me feel like they're the one giving me money, not the other way around.

Literally any other bank in the region outplays ADIB on all metrics of customer service.

Absolutely saddening.

Very nice service and a friendly experience with mr.walid al chauhary he is a guy i feel happy when i meet him and i get my work done always....Thanks & appreciate.

Really disappointed with the service I received from ADIB. In 2023, I transferred my salary to ADIB because they were running a promotion promising a cashback of half your salary if you transferred your salary to them. It sounded great, so I made the switch and left my previous bank (which, in hindsight, was a big mistake).

Fast forward to last year—I found a better rate with another bank and decided to transfer my salary again. Everything seemed fine… until two days ago, when I was shocked to discover that ADIB had deducted AED 9,000 from my account!

When I called to inquire, I was told that according to the terms and conditions (which, let’s be honest, most people don’t read in fine print), I was required to keep my salary with them for 12 full months in order to keep the cashback. But here’s the catch—not once did their representative mention this crucial clause when I signed up. Had I known, I would have made a more informed decision.

This experience felt misleading and unfair. The lack of transparency and poor communication from the bank’s side is deeply disappointing. As a long-standing customer, I expected better. This kind of surprise deduction and vague explanation is not how a trustworthy bank should operate.

I will be reporting this issue to the UAE Central Bank for further investigation.

They are unprofessional, stealing money and not helpful. My account issue still not solved yet.

I want to give a five stars to Ms. Muna Nasser for excellent customer service.Thank you so much for helping me. Keep up the good work.

Terrible customer service.
Slow response.
Blocked card with no warnings asking for updated documents (old docs all still valid). Stated they had shared warnings but hadn’t - lied.
Cancelled credit card before expiry - they didn’t process. Forced to renew, despite recordings of me asking to cancel.
Answer is always - visit the bank for anything.

Very bad SERVICE ATM deposit machines not working in have visited 3 branches, Nad al hammer, shaikh zayed road, barsha mall branch

Worest bank ever, they will steal your money in any transaction you do, stay away from this bank, they charged my brother AED 19000 for 5000 dollar online payment, but after few days he cancelled the transaction to refund the money but the bank refunded him AED 17,723 for the 5000 dollar

Worse customer service ever
Went for bank statement. And because the staff their asked me to send my statement by email from my application!!!
and the email never reached , I paid 107 for it and sent it to 3 staff in the branch and didn't reach to any othem after 45 minutes ,i I told him I will pay again 107 Aed just do it from you system ,he did and it looks 5 min!!!!!!

She is a very nice girl always talking nicely very helpful recommend to Ayesha she is a nice

May I say that I had by far the best experience I have ever had in any bank dealing with Noureen Aslam Relationship Manager ,extremely professional helpful and made my transactions extremely smooth and delightful.

Regards
James Grumley
Gold Customer

Do not use them for car loans despite claiming to charge 0% interest they have a hidden 1% service fee.
And they rip you off on additional bank charges. Also the processing time is extremely slow - it's been over 5 weeks and we're still waiting for them to process the loan.

They should be ashamed of even mentioning a department called customer service because it is totally nonexistent. They close down complaints without taking any feedback from the customer or discussing important issues. No wonder they have such a poor reputation. It does not matter to them because they love getting bad reviews.

The worst bank ever!
Its transactions have absolutely nothing to do with Islamic banking. Too many hidden and unjustified fees. Excessively high interest rates on loans.
It has no advantage over other banks at all.
I would not recommend this bank to anyone. If I weren't tied down by loans, I would have left it permanently.
Once I have paid all my due installments, I will delete my accounts from this extremely bad bank!

Nourhan customer service agent was very rude and dont like to help properly his customer or client , this agent want to end the conversation right away! we are small people with small income and thats why we contacted customer support to help us but this agent was mis leading and very irrate to give help .No patience at all. i have account ADIB ABUDHABI AND THE CONVERSATION WAS IN WHATS APP

Incompetent and unreliable bank

We applied for a mortgage with ADIB and was supported by an employee name Ahmed - honestly , I was shocked with the incompetent staff and unreliable systems!

1st my name was misspelled in the contract which took them 10 trials over 2 weeks to correct !!! And it wasn’t

Now it took them 10 days to issue a check to the developer (which never happened) , with excuses every day from their employee (Ahmed) who keeps giving fake promises and many excuses ! Sharing that the IT system is facing an issue !!!

How can one trust a bank with such weak system and incompetent employees to sort the problems ? I wonder the security level in this bank !
Now we are hanging , paying fortunes as a result of our delayed move and as well being threatened to literally have no place to go as our current contract has expired !
Despite my explanation to the bank through the employee who is named Ahmed ! We still face same helpless attitude

Not recommended,had a fraud case since 4 months,
I blocked the card same moment
Reported amount with police
Unfortunately the bank is still holding the amount with unnecessary,