adidas New Zealand Reviews 164

I made an order online. The delivery time was incredibly slow, over 14 days, and once the order was one day overdue for delivery, they sent an email cancelling the order. These shoes are my sons school shoes, and we have now missed all the Easter sales. Frustrating, and need to wait at least three more days for a refund.

It’s very strange that such a big name like Adidas operates in such an abysmal level in New Zealand. I’ve never seen anything like it.

I placed an online order on March 8. Today is April 10 and the order hasn’t moved and they haven’t issued me a refund. I’m sick of their robotic customer service who copy/paste robotic responses when you keep following up. At this point, I’ll resort to my card issuer to get my refund because Adidas New Zealand are simply thieves, or even worse, they are not aware that they are being thieves.

All I can say is that whoever the CEO of adidas.co.nz actually is, needs to be sacked. They should be ashamed of themselves for how bad their company really is. The products do not come from NZ and their Australian based logistics is an absolute shambles. It took three weeks for my products to arrive, after contacting their call centre 3 times and wasting hours trying to find out what was happening with my parcel. They were friendly enough at the CC but weren't even able to track my parcel. I'm only giving 2 stars because the products were packaged well and priced reasonably. Other than that, an absolutely terrible experience and I will never, ever purchase anything from adidas.co.nz again.

Terrible communication and delivery delays

Like many other reviews on this site, I placed an order 5th March which has still not arrived. After several calls and emails, I was finally given the following -

“Two cages containing thousands of orders were mistakenly handed over to Australia Post, which is the courier used by adidas Australia, instead of Toll, which handles deliveries for New Zealand. Because of this error, we are now in the process of recovering the affected orders little by little.“

I’m really disappointed given the reputation and size of adidas, I’ve ordered from other global brands with no issue and the poor communication that went with the error. I understand that mistakes happen but it shouldn’t take 5 emails and 4 phone calls to get an answer.

I would try to use other online providers if you can - they will likely be more trustworthy and transparent given customer relationships will be more important. Lesson learnt.

I also recieved an email to Matthew, which is not my name!

Absolutely terrible customer service. Shoes still not delivered after 5 weeks.
Multiple communications with various people and no action for either delivery or refund.
Do not use.

Unfortunately, as everyone has said, the shipping time is poor.
20/02/26 - I ordered and THEN I stumbled across the reviews 🥲
Expected delivery 05/03 - 07/03.

05/03 - delivery booked, but no updates have progressed. Expected delivery 15/03.

18/03- Delivery received.

I think the main takeaway is to not order from here unless you are shopping 1-2 months in advance for a present. The extra discounts does mean you are paying a lot less than retail but it comes at a cost of delivery time, I mean $112 for 3 pairs of kids shoes and socks is a score. I think if they reflected their delivery timeframe to the experience of customers, then it wouldn’t be as bad.

Do not order from here. I ordered a pair of trainers at the beginning of February and a month later, still haven't received them. Received an email saying they had been dispatched on 19th February, but the tracking link I was given never updated. I have no idea where my order is. After contacting customer service I was told they believed they were in customs in Auckland. I was told I'd receive an update in 2 days, but had to follow up myself. I've been fobbed off multiple times with promises of escalation and updates. All I want at this stage is a working tracking link so I can see where the order actually is. I will never order from this website again. Incredibly poor customer service overall.

Endless problems with returns and refunds. Two months and still unresolved. Too many problems to mention. Seems woefully understaffed. Staff seem to have no power to assist, so they lie about ‘resolving’ and ‘escalating’. Feel sorry for them. Bad leadership and processes, resulting in a debacle. Better to talk to bank to dispute charge.

Ordered shoes on the 11th of Feb, still yet to receive them... Customer service incredibly difficult to get in touch with, live chat drops out and representatives close off the option to save chat or give feedback, only one of the 3 people I spoke to actually followed up with me.

This morning I received an email saying the order had been delivered, after calling the help line I was told it had been handed over to a rural delivery agent and was emailed an updated tracking link with another courier company, Post Haste. This afternoon I discovered that my parcel is currently being fumbled around Auckland... I live in Gisborne, the problem of which was not understood by the next customer service representative that I spoke to, instead I was advised everything is okay, it is had been handed to the rural delivery agent and will take another couple of days... Again, the delivery agent is located in Auckland while I am in Gisborne.

First and last order. I wish I had checked the trust pilot score beforehand.

Ordered shoes over 3 weeks ago, still haven't received order. Called up Adidas to find out what's going on, was told they will get back to me, 4 days later no call and still haven't received order. Don't order from them if you want to receive anything

I brought adidas shoes off the web. They were too big so I went to exchange them at the store in Auckland. This is not allowed apparently and I wasn't told when I brought it. I asked for the manager to call me but he never did.

Don't buy off the web for Adidas. Buy from Platypus or somewhere else. Adidas service is terrible.

Worst customer service ever.
I have been waiting for more than a month now to return my shoes for refund but they just talking shit that posthaste will call me to organise returning my shoes.
This is so terrible.

Took over a month to receive order. Main reason for ordering was the shoes, but purchased additional items to be eligible for free shipping. Adidas emailed a month later saying shoes were out of stock and refunded. Wouldn’t have purchased the other items had I known the shoes were out of stock. Wouldn’t recommend buying online from adidas NZ. You would think a reputable brand like adidas wouldn’t have these kind of issues. Wish I had checked here first before purchasing.

If I could give them zero stars I would- BUYER BEWARE - they do not deliver on time, I ordered back beginning of december and the shoes hadn't arrived by the date they stated. I emailed them asking where they were and got an AI response email saying they'd get back to me within 2 working days after checking with their courier partners. Spoiler- they have absolutely ghosted me since- I've sent multiple emails and nothing. I genuinely never thought such a recognised brand could be so terrible! I am out by $190 and have had to initiate a charge back with my credit card company- fingers crossed that comes through

Adidas nz doesn't honour their returns&refunds policy when there's an issue with an order. Their customer support lied to me repeatedly about the case being escalated and being resolved "in the next hour" or next day, followed by radio silence. They have been utterly useless. After six attempts, I have to start a process for a fraudent charge reversal with my bank.

I purchase Adidas spezial on the Black Friday sale,shoes received earlier then estimated time eventhough taking awhile, I guess if you not in hurry it is ok. Love the adidas spezial is so comfy and fit perfectly!!
The US Sizing is very confusing. Go half size down for spezial, it run large.

Their shipping process could be improve comparing to other brands that coming from Australia very fast. I surprised to see alot of negative comments here but my experience was smooth and easy.
Definitely will be buying with confident again with Adidas .Thank you!

Purchased tracksuit, 3 & half weeks later I still don't have it yet, it takes longer for clothing to come from Adidas NZ/AU than it does from China. Not good enough, no email no communication no txt

Bought a trouser from their adidas Westgate store, only wearing it for 2 days and the cloth material got shrink and went back with receipt and they refused to exchange it, staff member and manager was very rude.

They said they cannot refund because they cannot resell it, i do not why they want to sell the damaged item to other customers.

I am returning the product because it is faulty not change of mind, defect can be seen clearly.

Do not buy Adidas at all. Rip off

Got a cancelation summary stating they had to cancel My order because they couldn't fuful my order, the foot wear are in stock, and are still showing in stock but now at a higher price

Very slow to send out items, I ordered on the 17th of November and it is now the 12th of December and they have only just shipped. Their website says 7-10 days for peak periods. I've ordered a lot from them and this is the experience about half the time.