adidas Australia Reviews 

Never ships even weeks after order. Basically a scam. STAY AWAY!!!!

I purchased approximately $300 worth of products online during a sale. The website clearly indicated that delivery would occur within one week. After holding my payment for two weeks, the company has canceled my entire order, stating that the items are out of stock. This conduct is unacceptable and constitutes a failure to provide the goods as promised within the advertised timeframe.

Ordered a pair of shoes that did not progress past pending. I followed up after 2 weeks with no change and customer service rep (Lei) promised to escalate and keep me updated. After no response I followed up again and told the same thing. I was required to follow up mutiple times more before the order was cancelled and refunded more than one month post placing my order. Adidas offered a discount code on full price items similar to what they offer in a normal sale, which was declined. Lei offered to try and resolve the experience, which i appreciated, and offered to look into a product I was after to replace the one no longer available. After a number of days Lei returned to advise that the original discount offer was the only offer they were making. This is the 2nd time I have had an order cancelled due to not having stock so buyer beware when buying from Adidas - at least in that process they offered a fair resolution. I get that sometimes stock runs out but dont take a month to advise this and not offer a refund early on.

Having ordered a pair of shoes from adidas.com.au on 10/07/25, they eventually cancelled my order on 27/7/25 as they didn’t have stock.

I called and complained and was told that they were having delivery issues as their sale had been more popular than expected (absolute rubbish)

I reordered the same shoes on 28/07/25 after being told the shoes were definitely in stock by another agent, who assisted me to reorder them.

Needless to say, it is now the 11/08/25 and having just got off the phone to adidas, the order is still in the ‘pending’ status.

It was meant to be delivered on 08/08/25.

Adidas is an absolute joke. For a company as big as this, this lack of customer service, lack of communication and all out lies from their customer service staff is unacceptable.

All they offer to do when you call to check the progress of your order is apologise, say they’re going to ‘escalate’ your order and offer you a measly 30% off voucher.

What’s the point in offering a voucher when you can’t deliver what people are ordering?!

They said that their inventory isn’t correct, so that’s what they’re having issues fulfilling peoples orders!

This is absolutely ridiculous. Don’t advertise products you can’t fulfil because you don’t have stock! I’m going to complain to the ACCC!

DO NOT ORDER FROM ADIDAS.COM.AU.

You will not receive your order! And it will be cancelled 2-4 weeks after ordering!!

I bought a shoe from Adidas Australia on eBay.
Four days passed and it was still not delivered to the cargo, so I requested the cancellation of the order.
Two days after I made my request, they shipped it and the product came to me.
There is a total of one week between the date I ordered and the delivery date, that is seven days.

At the end of seven days, they send me a mocking message that we could not make your cancellation.
However, I did not cancel the cargo on the day you will give the cargo, I requested cancellation two days ago, and although I sent a message from private, no return was made in any way.

It seems that Adidas is not the old Adidas we know.
Both the product quality and the quality of the staff are at the bottom.

Adidas again?
Never again.

I ordered seven days ago and my shoes haven’t even shipped yet. I’ve called and emailed multiple times and all they do is send a discount code. Don’t bother

PUBLIC WARNING: Do not shop with Adidas Australia - they have stolen my money. Unfortunately there is no negative minus 5 score option to give, so I am forced to give 1 out of 5 stars, which is too generous.
Experience from hell, money stolen - the worst service and integrity ever. I purchased a track suit from Adidas Australia online store about 2 weeks ago. There was a problem with entering the discount code, so I cancelled the order within 10 minutes of ordering - by messaging Adidas Australia via Facebook Messenger and email. I have exchanged at least 50 messages over the period of one week, trying to get my money back. They failed to stop the warehouse to ship the product. The left hand doesn’t know what the right hand is doing basically. In addition, they couldn’t care less about their reputation or customer service. Adidas eventually redirected the already shipped goods back to their warehouse - before they had ever reached me. I have never seen the goods, but Adidas still doesn’t want to refund me my money. They have pretty much stolen my money. I have lodged a complaint with the NSW Fair Trading Department, and now have to go through the legal process to get my $250 back. I have tried to reason with the customer care team, but they don’t care at all and keep repeating that ‘it was their system and corporate processes preventing them to issue me a refund’.
Run away from Adidas Australia, go to Nike, Puma, Amazon…whatever, just not Adidas. I have suffered for you so you don’t have to.

Retuned a pair of shoes next day delivery as was too big, 3 weeks and haven’t got my refund yet. I’ve sent an email enquiring about it and still haven’t heard anything back.
Open a case with Afterpay trying to solve and hoping getting my money back.

Made an order 1.5 weeks ago. Still hasn’t been dispatched. Made another order after a few days and the dispatch timeframe that one was 2 weeks…
There’s other concerning reviews so please read those as well before purchasing from their online store. Quite disappointing for such a big brand…

Buyer beware. Do not buy from
adidas Australia online! Did not receive my order, despite numerous emails. The site allows you to purchase items which are NOT in stock in Australia. You will not be refunded, instead you enter the ‘in progress’ status forever! Money lost. instead, purchase from Platypus or Hype. You’ll receive your items in one to two days rather than not at all with Adidas.

A minus infinity if possible ...Info from Animals Australia helped me to make a better choice & not to purchase any shoes from Adidas, using Australian kangaroo leather in their products which by extension enables animal hunting /slaughter & cruelty to our native australian animals..Grow some brain cells, Find a better way or at the very least give up full transparency...to the world
See ....animals australia work shooting-and-hunting/urge-adidas-to-stop-using-kangaroos

What made me give Adidas Melbourne a 5 star review was because of these reasons:
- 40% Off RRP
- Free Express delivery for members
- Next Day Delivery
- Quality of item was A1condition
- Accept Afterpay as payment method

There should be a NO star to select. The shoes I ordered were faulty. After several emails I finally got to return them. It took weeks for them to say they would refund. Guess what, No refund arrived in my bank. After several emails and NO response I finally got hold of them through FB only to be told they paid it and I have to chase my bank.
DO NOT deal with this online company

Utter disappointment ordering online
My fault for not believing the bad reviews about them but I have learnt my lessons and never buying from them again.
Never!
Bought a shoe for my wife's birthday thinking 2 weeks will be enough time for the shoes to arrive as promised by adidas on the website. But since the ordering time and 13 days later the order is in the same status "Processing "!!!
I can't even Cancel it cos apparently it's still Processing... no other ways to know the updates.
The APP itself is useless and when I both messaged and called them ..they are telling me they can only " ESCALATE" the request. Still no idea who can I talk to asking for cancellation and my refund money .
Thanks ADIDAS. just what I wanted, no money to buy present for my wife and a headache. Great job

IF ANYONE IS READING. BELIEVE THIS AND READ OTHER REVIEWS. SAVE YOURSELF A HEADACHE!

Dec 8th 2024, completed online purchase for a Xmas Gift. Delivery times advised were 4-7 days if ordered prior to Xmas cut-off 15/12. Perfect I thought, ample time for Xmas gift. Timing was important, as an interstate friend would be at Xmas for the one-day only, prior to going home.

Followed order up via online chat 20/12, whereby the chat host was trying to be helpful, and also confirmed would escalate the order as the order had been extremely delayed. I asked if it was likely that order would be received by 24/12, to which response was, I would receive an email confirming order details.

Well that's when things hit the fan. Yes an email was received 23/12 (not checked until that evening) that the order had been cancelled, as they couldn't fulfill the order. Seriously, 11 business days to be advised this!! This left me in an urgent bind, as needed to rush around the next day to get a suitable gift, expending additional time & money, as the refund would take 2-3 business days to be processed.

Now to add further insult, 29/12 received an email with a really dismal explanation, excuse, apology for what had happened, with the explanation of technical failures, and adding further insult, "unfortunately, mistakes happen" - this coming from a global multi-million dollar business!!

It doesn't stop there, its then advised that my refund should be reflected within the next 1-7 business days.

So in all,
11 days to find out no order completion (2 days before Xmas) and now a further (up to) 7 days without being refunded.

This whole experience has been absurd, and will not be recommending Adidas to anyone, or purchasing again.

Worst experience online shopping ever! Something is not going well at Adidas. Ordered items in early November sale. Gets cancelled entirely with no explanation shortly after. Then customer service honours the order so I had to order again at a higher price. They said they would refund me the difference to the original lower order value. They say 1 box of items was lost so now I’m waiting 5-7 days (terrible follow up) to rectify. They have near $900 of my money and no refund, no resolution. I have lost all trust in them. And now my Christmas presents have not arrived in time despite buying them 5-6 weeks ago! Unsavoury practices and customer certainly not central to their business model.

The worst website I every shop. Order is canceled after waiting 2 weeks and no email notification.

Do not shop w them. I did online order, waited a week to then receive an email to say that the order has been cancelled. Contacted customer service, they responded saying that it’s out of stock. I checked online again - there are still stocks. I asked to price match, but they said they won’t do that and wants me to pay $200 for full price if I want to order it again. So what happened to “out of stock”? Lol, adidas is a scam.

It seems Adidas has an issue with knowing what stock they have available to sell. It took them over a week from taking my money to work out that they in fact didn't have the stock to fulfil the order. I'd contacted customer service in the interim to ask what was going on, as the order remained unshipped, only to be told they'd give it a hurry along. Two days later I get a refund. I contact them again to give some feedback upon my experience to only be told by customer service 'not to worry as they'd documented my feedback'. Oh, that's great news, I'm so glad it's documented. Don't worry about wasting my time so close to Xmas, or to take over a week to work out you don't have stock or for your inept customer service. They even have the gall to suggest they 'value' customer feedback! If you valued it you wouldn't reply to my detailed responses that you 'had to cancel the order due to stock availability', as though that's what I asked or didn't already know!

I am writing to formally address an issue regarding my recent online purchase through your website. On 01/12/2024, I placed an order for the Adidas Campus 00s Back Size 10 US at the promotional price of $68 during your Black Friday sale. Unfortunately, on 04/12/2024, I received a notification that my order had been canceled without any justification.
Upon contacting your customer service team, I was informed that the cancellation was due to a lack of stock. However, I noticed that the same product remains available for purchase on your website at the full price, which raises serious concerns about misleading advertising and a potential breach of consumer rights.

Offering a 10% voucher as compensation for this issue is unacceptable. It does not address the primary concern, which is your failure to honor the agreed-upon transaction. As per consumer protection laws, businesses are obligated to:
1. Honor advertised prices.
2. Avoid deceptive practices, including advertising products that are not genuinely available at the promotional price.

To resolve this matter, I expect the product to be provided at the original advertised price of $68, as per the terms of the promotion during which I made the purchase.