Adjustamatic Reviews 826

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including sales representatives and delivery teams, for their helpfulness, professionalism, and polite demeanor. The service, from initial consultations to delivery and setup, is frequently described as efficient and excellent, with many appreciating the clear explanations and lack of pressure. People often highlight the positive impact of the products on their sleep quality and physical comfort. However, some customers also noted issues with product quality, such as an unpleasant odor from a new bed or a leg rest breaking shortly after purchase. A few people experienced significant delays in delivery or found the after-sales service to be unsatisfactory, particularly when needing repairs or assistance with product malfunctions.

What people talk about most

Product

Consumers find product experiences to be ambiguous. Many reviewers express satisfaction, praising the... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the sales representatives for being helpful,... See more

Quality

Users describe ambiguous interactions with quality. While many customers praise the excellent quality of... See more

Service

Reviewers mention positive feedback about service. Many customers praise the efficiency, punctuality, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, often praising the punctuality and efficiency of... See more

Based on these reviews

Rated 4 out of 5 stars

The sales team were efficient & punctual plus everything regarding the bed was explained fully. There was no pressure to purchase & the salesman was very helpful in keeping to my budget. The bed was d... See more

Company replied

Rated 4 out of 5 stars

The sales reps and fitters were all very pleasant and polite. Came when they had arranged to come. very careful not to hit walls, particularly when going up or down stairs. Gave me time to vacuum carp... See more

Company replied

Rated 4 out of 5 stars

Whilst we are pleased with the product and service we received we have some concern about the Sale/Purchasing process, ie one that allows price haggling between sales representative and purchaser. Thi... See more

Company replied

Rated 5 out of 5 stars

No pushy sales, all explained well, including options and finance. Delivered within 3 weeks. The men did a quick, clean efficient job with full demonstration. Bed is a delight, everything and more t... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

At Adjustamatic, we have been proudly manufacturing high-quality adjustable beds and riser recliner chairs in the UK for over 60 years. With a commitment to craftsmanship and innovation, we hand-make each product in our UK-based factory using only the finest materials to ensure superior comfort, durability, and support. What truly sets us apart is our exclusive NHC Cyclo-Therapy® technology; a medically proven system that helps ease aches and pains, improve circulation, and promote relaxation. This unique feature can be built into our adjustable beds and riser recliner chairs, providing therapeutic benefits that can enhance overall well-being. Being a UK manufacturer allows us to maintain exceptional quality control while offering a bespoke service to tailor products to individual needs, whether it’s sizing, fabric choices, or additional comfort features. Our mission is to help people live more comfortably and independently with products designed to support mobility, relieve discomfort, and improve sleep quality. With six decades of experience and a strong reputation for excellence, Adjustamatic remains a trusted name in the industry, delivering British craftsmanship, innovative technology, and outstanding customer care. Experience the ultimate in comfort and support with Adjustamatic’s range of adjustable beds and riser recliner chairs. Find out more on our website.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

826 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Had my bed for years but needed a new…

Had my bed for years but needed a new mattress delivery arrived on time 2 polite men fitted it and removed the old one.
What more can I say

April 3, 2026
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Reply from Adjustamatic

Thank you for sharing your experience, we're so pleased to heat you are still enjoying your bed and are pleased with your new mattress.

Rated 1 out of 5 stars

Spent £7000 on a chair

Spent £7000 on a chair. Not really as good or comfortable as was expecting. Not worth the money in my opinion. No aftersales follow up as promised. Not impressed with the service at all.

December 12, 2025
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Reply from Adjustamatic

Good afternoon,

Sorry to hear that you are not happy with the product or service. Please contact us on aftersalesdept@niagarahealthcare.co.uk with the information and we can look into it further.

Kind regards

Adjustimatic

Rated 5 out of 5 stars

What was said happened

What was said happened! Prompt service.

March 17, 2026
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Reply from Adjustamatic

We're so pleased we've been able to help you. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

The New Mattress.

The men arrived nice and early, quickly got sorted, the mattress changed over and the castors replaced very quickly. The new mattress is great, it had a slight smell at first, possibly just the newness, but great to sleep on compared to the old mattress.

March 10, 2026
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Reply from Adjustamatic

Thank you so much for your lovely review, we're so pleased you are happy with your new mattres

Rated 4 out of 5 stars

The two beds we bought have been good…

The two beds we bought have been good and the fitters arrived when they said they were going to and put them together with no issues.

March 10, 2026
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Reply from Adjustamatic

Thank you so much for taking the time to leave us a lovely review.

Rated 5 out of 5 stars

Brilliant and i wish I got soon good…

Brilliant and i wish I got soon good night sleep

March 30, 2026
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Reply from Adjustamatic

It's so lovely to hear we have been able to help you sleep better. Thank you so much for leaving us a lovely review.

Rated 5 out of 5 stars

Pleased with purchases.

I am thrilled with my purchases. The vibrating, recliner chair is heaven. My adjustable bed is perfect.

March 17, 2026
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Reply from Adjustamatic

We're so pleased you are happy with your new chair, thank you so much for taking the time to leave us a lovely review.

Rated 5 out of 5 stars

Life enhancing product

Excellent Rep, excellent follow up, delivery men did everything needed, even in our awkward flat, with humour and willingness. Old chair collected promptly. A product we wouldn't be without.

March 10, 2026
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Reply from Adjustamatic

Thank you so much for your lovely review, we're so glad we have been able to help you and you are pleased with your purchase.

Rated 1 out of 5 stars

Sales person lied

Sales person lied, my old only 2 year old bed ended up at waste disposal not British Heart Foundation as I was told. Installers didn't communicate & had I known that they build the bed at my premises I would not have bought it. I have had to change my whole room around to accommodate it! As for the handset, to open a drawer to hook the handset on, you have got to be joking.
It might be a divan with storage underneath but as the mattress sits on slats I have had to ensure everything I am storing are in bags.
Well thanks for the reply but how are you going to fix the old bed destroyed. I suggest when the sales man visits he explains it better than he did with me.

March 4, 2026
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Reply from Adjustamatic

Good morning,

Thank you for your review.

We are sorry to hear you are not 100% satisfied with your experience.

Should you wish to discuss this further, please contact us via email aftersalesdept@niagarahealthcare.co.uk or alternatively via phone on 0800 689 6887.

Kind regards,
Adjustamatic

Rated 4 out of 5 stars

Very pleased with my Adjustamatic…

Very pleased with my Adjustamatic reclinable chair, however i feel it was very pricey for the end product. In my opinion it would have been better value for money had a reading light and tablet rest been included.

February 26, 2026
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Reply from Adjustamatic

Thank you so much for your valuable feedback, we appreciate your comments and will pass them onto the team.

Rated 5 out of 5 stars

I ma their customers dor the last 4 years

I bought a mattress which we found little soft. On my phone call to customer service they exchanged with firm mattress. All staff including delivery people are friendly and professional.

March 25, 2026
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Reply from Adjustamatic

We're so pleased we have been able to help you with your mattress, thank you for taking the time to leave us a review.

Rated 4 out of 5 stars

Life changing bed

The sales team were efficient & punctual plus everything regarding the bed was explained fully. There was no pressure to purchase & the salesman was very helpful in keeping to my budget. The bed was delivered timeously & constructed with the minimum disruption. The only problem was the odious smell which lingered for several weeks despite numerous attempts to erase the odour with various fabric deodoriser. Obviously the bed had been kept in storage & the pungent smell arose from this. The bed has changed my life by improving my back pain enormously & it was worth every penny to achieve these results.

February 23, 2026
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Reply from Adjustamatic

Thank you so much for taking the time to leave us a review, we really value your feedback and we will pass your comments onto the team.

Rated 4 out of 5 stars

My experience was as it should be

My experience was as it should be , good. All experiences should be good, if not they should not be in business

March 3, 2026
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Reply from Adjustamatic

Thank you for taking the time to leave us a review, we're so pleased you have had a good experience.

Rated 5 out of 5 stars

Salesman Alan was a delight no…

Salesman Alan was a delight no complicated scripted sales talk straight and clear
Clearly described the product
No pressure
Showed me and demonstrated everything I needed to know

March 11, 2026
Unprompted review
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Reply from Adjustamatic

We're so pleased to hear you have had a great demonstration with Alan. Thank you for taking the time to leave us a lovely review.

Rated 5 out of 5 stars

My new Adjustamatic bed

My new bed was delivered on time. The delivery people were quick and tidy and clearly explained how the bed works

March 12, 2026
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Reply from Adjustamatic

Thank you for your lovely review, we hope you love your new bed.

Rated 5 out of 5 stars

The salesman took time to help us…

The salesman took time to help us decide exactly what sort of bed we needed.
Delivery was on time and the men who delivered it were good and worked well together.
The one think I dislike is that the two remote ontrols are identical it would be better to have them different colours.

January 27, 2026
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Reply from Adjustamatic

We're so pleased to hear you are happy with your new bed, we will pass your comments regarding the remotes onto the team. Thank you for taking the time to leave us a review.

Rated 4 out of 5 stars

The delivery was to time .the beds were…

The delivery was to time .the beds were assembled and operation explained clearly could ask for nothing more.

February 10, 2026
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Reply from Adjustamatic

Thank you so much for taking the time to leave us a lovely review, we're so pleased w've been able to help you.

Rated 3 out of 5 stars

A bad buy.

Bed very comfortable to sleep in, very pleased . The reclining chair is is most uncomfortable to sit in any lenght of time I am very disappointed and dissatisfied with it, very upset about spending money on buying this chair,will have to bring back my old chair.

February 23, 2026
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Reply from Adjustamatic

Good afternoon,

Thank you for your review.

We are sorry to hear that your not fully satisfied with the chair.

Should you wish to discuss this further, please don't hesitate to contact our After Sales team either via email - aftersalesdept@niagarahealthcare.co.uk or alternatively via phone on 0800 689 6887.

Many thanks,
After Sales

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