Adobe Reviews 7,128

This company is a certified thief. How are banks allowing this company to access and steal people’s money with consequences. I tried PowerPoint for less than an hour and they said it was free trial. Canceled and they still billed me. I called they refunded and then still continue to bill every month and my silly bank still lets them take money even though I asked that they be blocked. I need to raise a complaint with ombudsman cos I do not and never will use their services as well as steer others and employers to stay away from this thieves.

ADOBE censors every effing thing including entirely basic, harmless, non threatening images — it is RIDICULOUS ... paying $70 a month to not be able to use the image or video generation because of obtuse censorship is ridiculous ... DO NOT WASTE YOUR MONEY ON THEM

Actually the worst software I've ever used. It immediately made me sign up for a free trial, I had to download a bunch of things which made my laptop laggy because of how big they were, and I was then STILL UNABLE to do the simple task of signing a document. It said I needed to download and extract a zipfile and then I tried to do that and it completely crashed so I just found another way to do what I needed to do. Absolutely baffling that it has this many bad reviews and still continues to be standard for corporations to use.

Continued billing after cancellation

Very pushy, I tried to cancel 4 unused licenses, kept insisting I upgrade them all instead, wouldn't listen kept trying to upsell, waste of nearly an hour in chat!! When they finally agreed to cancel said I would have to pay a large early termination fee and then they closed down the chat after I hadn't responded in a couple of minutes when they had dragged it on for nearly an hour!

I needed to re download an app I had previously paid for, it was a perpetual subscription. I had the original email from Adobe verifying my purchase with the serial number and registration code. I talked to customer service thru chat. They were less than helpful, at first making it sound like they could help me, but then telling me there was nothing they could do even with my proof of purchase. All they did was give me the run around, then give me an address to go to try to get some help. They need to change their name to “No Customer Service”, Zero stars for them. So disappointed in this company.

I cancel my subscription in the the free teial time but they charge me anyway

Adobe software is still one of the best in the industry, nd applications like Photoshop and Premiere Pro remain powerful and reliable for professional work.

The biggest downside is the pricing. The subscription costs feels high, especially when there are now several capable alternatives available. I also wish Adobe offered more flexible plans instead of pushing long term subscriptions. The pricing model really keeps this from being a higher rating for me.

Impossible to cancel. I had to cancel my bankcard and receive a new one in order for these scammers not to continually charge my card. Beware.

After I did that, cancelled my card, they sent me an email for fraud!!!! Can you believe it.

Today I called the helpline to resolve an issue of different email addresses
During the process I was asked to cancel the old subscription (238 GBP) because I was eligible for an upgrade from Pro to Studio at a cost of 260 GBP. I accepted this but was shocked to see that on Paypal I was actually charged 313 GBP
Please can you refund the 53 GBP difference

Awful service, making the product worse year on year while increasing prices. Can't do anything without 50 pop ups

Very reliable and feature rich platform. Perfect for professionals and serious creators.

I purchased a permanent license for Adobe suite which worked well for many years, but I now have problems with pdf files.

OMG I came here to complain and I just found thousands of reviews about Adobe still charging for subscriptions after the 7-day free trial ends, even when people cancel before the end of the trial! It's just happened to me and feeling frustrated and scammed! I sent an email to request a refund and got an auto-response from Adobe saying recipient's mailbox is already full and accept messages. WTF?! Keen to know if anybody has had any success with their cancelation and refund issues??? Please share!!

Used it for 2 months and then try to cancel! Want to charge me 80 pounds! Good luck... see you on court! Avoid please

Thought i canceled my subscription but it was another random thing to put and got charged any.

Not worth paying for it. Just use some online service or edit on „pages“ if you use mac. Then just save the document as pdf and u will never need to deal with this bullcrap and lose money!!!!!
Worst application i have ever used. I downloaded and paid for two versions and was still unable to edit my document.
I DO NOT RECOMMEND using their stupid ass services never ever!

This company could be biggest scam for subscription types. They have just renew my subscription without my consent and going charge me extra for cancellation.

worst subscription policy I have ever witnessed. I have seen a lot of shady things, but forcing you to be charged for a year when you cancel is absolutely outrageous. This is the biggest money grab scam I have ever seen. I am shocked that such an established company is running things like this. Never again will I support an adobe product. It was NOT clear that this would happen when I was signing up.

I signed up for a subscription and then cancelled it, not knowing they had signed me up for TWO separate subscriptions, and only cancelled one. Plus, even with both subscriptions, the software didn't function as needed to edit pdfs. Worst online experience of the year