Adorebeauty Reviews 

Not sure why there are so many negative reviews but I’ve always had a great experience! Items always delivered quickly and extra little goodies! Will keep buying from you guys

I have been using Adore Beauty for a few years now. Always found them great. I buy my hair and skin products with them. Items packaged well and arrive in a couple of days. Just did an order for $200 worth of hair products and paid $70 with offers and complimentary gift cards.

Absolutely fantastic company to deal with
Extremely fast shipping, Express
Great prices
And a lovely surprise gift x 3
T2 Wakey Wakey Tea
Tim Tam
And a Retinol CICA Repair Ampoule Sachet
Can't ask for more than that
Shame I can't attach a photo

I am absolutely furious with my experience at Adore Beauty. I placed a significant order worth over $1500, which included high-end makeup and perfume that was meant to be a special Christmas gift. When my order arrived, a huge chunk of it was missing—$1500 worth of products, to be exact. I immediately contacted customer service, hoping for a resolution, only to be met with complete indifference. They essentially brushed me off and told me I needed to get a police report. Are you kidding me? How is it my responsibility to jump through hoops for something that was clearly an error on their end?

To make matters worse, this isn’t the first time something like this has happened. The packaging was sloppy and clearly not done properly, which only added to the frustration. The way my complaint was handled was not just unprofessional but downright patronizing. I was made to feel like I was the one in the wrong for expecting my order to be complete and properly packaged.

Adore Beauty, you've lost me as a customer for good. It’s hard to trust a company that treats paying customers with such disdain, especially when the error was entirely on your part. I'm sure others will think twice before spending their hard-earned money here after reading this. I won’t be recommending you to anyone anytime soon, and I sincerely hope others avoid making the same mistake.

After data breaches I needed to change my email address for my account at Adore Beauty. The website doesn't give customers any way to change their email addresses and the only customer service is a chat bot where I was told that Adore Beauty doesn't enable email addresses to be changed so you have to create a new account and wait for the chat bot to transfer any points then delete the original.

This is called a "system limitation" by AB who said the email address "links all of our systems" so they "can't update it at the moment". Considering people often need to change email addresses especially after data breaches Adore Beauty has an extremely outdated and ridiculous system operating. Other companies enable customers to change personal details including email addresses of accounts so what's up with Adore Beauty in this regard?

Only accepts 1 gift card per order. I had 3 $20 gift cards and there was nothing they would do to allow me to use in them in 1 transaction, so I have to do 3 seperate purchases to use them, spending more money. No regard for customer experience.

Terrible communication! I tried to call the number , no reply, I tried to email , no response, no one could fix my issue, I will never buy again from this company!
I am returning my items and I don’t care if I have to pay the postage!

Offered $20 off first order. Placed an order but Discount code would not work. Apparently only "some" products are eligible. You the customer have to work it out for yourself.
The chat is completely useless so I emailed Adore to say the discount offer was misleading, frustrating and annoying. After about 5 emails they said, "only some products are eligible for discount".
AAARGH.

UPDATE 2nd Dec. Adore Beauty replied and said their Terms &Conditions are clear and easy to understand. Below are 5 lines of over 100 lines of items that a DISCOUNT DOES NOT APPLY. This is from their T&C's on their web page, which is in TINY writing - about 1/2 the size you see here!

"Reviving Mask x 5, Giorgio Armani Crema Nuda Tinted Cream 4.5 50mL, Giorgio Armani Crema Nera Firming Plumping Facial Essence, Giorgio Armani Crema Nuda Tinted Cream 4.5 30mL, Giorgio Armani Crema Nera Supreme Reviving Light Cream 50Ml, Giorgio Armani Crema Nera Supreme Balancing Oil-In-Gel Cleanser, Giorgio Armani Crema Nera Notte Nera Volcanic Mask, Giorgio Armani Crema Nera Extrema Supreme Reviving Cream, Giorgio Armani Crema Nera Extrema Youth Memory Eye Serum 15mL, Giorgio Armani Crema Nera Acqua Reviscentalis 150ml, Giorgio Armani Crema Nuda Tinted Cream 0 30mL, Giorgio Armani Crema Nera Extrema Light Reviving Eye Cream 15g, Giorgio Armani Crema Nuda Tinted Cream 01 30mL, Giorgio Armani Crema Nuda Tinted Cream 04 30mL, Giorgio Armani Crema Nera Alpha-H Vitamin E Serum with 1%"

Really disappointed with your product. I placed an order for Kérastase hair products and didn’t receive the complimentary gift pack that was in my cart upon checkout with my order. Upon contacting your customer service the issue was not resolved and I felt the issue was brushed aside. I Will not be purchasing from your store in future, nor will I be promoting it either. 😒I guess I should have looked at the reviews first. More bad than good. Your website seems to have glitches all the time too.

Incredibly frustrating chat experience. Stop trying to automate your support with AI, and falsely advertise "speak to a human" when your chatbot provides absolutely no option to do so. This is terrible practice.

This company generated an automatic order without my wife requesting anything and charged a card without authorization—this is ridiculous.

Unsatisfactory customer service —— Extremely poor resolution of complaint.

Used to be a good since 2018 but now with my recent experience, proved to be otherwise.
Their system allowed me to check out and process payment with the items and gifts. Only to find out that the order got declined. Customer service stated that their system picked up ineligible items that were NOT aligned with their policies. How am I supposed to know that?! Their system allowed me so!
Customer service made me feel it was my fault. The only resolution they have is to re-order. How convenient!
Sadly, this is how they value customer loyalty.

Used to be good but now seem to have payment system issues and poor customer service. Cancelled order for gift card due to "suspicious transaction" and customer service can't provide any useful assistance other than pay again. Of course initial funds remain held so not risking it by trying again and will go to another retailer

Refunds on returns take ages, been waiting for weeks.

I have been a customer with Adore Beauty for years, however after the issues with my last 2 orders I will not be using AB again. Firstly, I returned items via their return system and it took them 2 months, countless emails and resending Australia Post confirmation of receipt and delivery of return to acknowledge receipt of goods and to provide me a refund.
Secondly, my recent order has been waiting fulfilment for over 10 days, a message via the app and via email remain unanswered. Although AB state they will respond in 1-3 business days I am yet to hear back. AB was quick to deduct funds without shipping the goods.

I have used Adore Beauty for years, great range of products and good prices. I love that you get samples to try. Postage is usually really quick too.

I have been shopping on Adore Beauty from couple of years now. I am so happy with their prompt delivery and its always delivered mostly with in two days of the order. Also they always send a tim tam and a some or the sample to test. It works for me as I live with in Sydney. Most of the times I end up buying products for a good deal.

Also I had great experience with their customer support always.

Highly recommend this webiste.

I myself have been a loyal Adore Beauty customer having achieved level 3 status. My perception of this company has shifted significantly not in a good way!! Placed a huge order mid August during Afterpay sale event to find out that they have put their own address for the receiver (myself) instead of my address. As of today, I am still talking to their CS team to arrange for a redelivery! This is really bad you cannot escalate it, there is no manager to talk to. Phone number always go to the same recording and you have to leave a voicemail.
I’ll definitely reconsider shopping with AB in the future. It’s poor customer experience given that there are quite a handful of online cosmetics businesses that will happily appreciate me as a customer and want to resolve issues like these promptly!

I have been purchasing items from Adore for approximately three years. Over that time I have had a good experience. My Adore experience is the following: 1. Good range of products for all price ranges. 2. They have online service available on the weekend. 3. Good Delivery of Products. 4. They have specials on, promotions and sale items. I have bad experiences with the product itself and good experiences with other products. They encourage those reviews of the products because purchasers want to gauge the experience of others.

I’m done with Adorebeauty, I’m trying to delete my account (this is even hard). My teenager son’s details somehow got mixed in my account (so they say and how does that even happen) but on my end it’s my details. I also did not get the promotion (anything) that they promised, I tried many times to talk with them and find out why I couldn’t put promotional code in but they sent my parcel before rectifying the problem . I received my parcel with no samples , they had a perfume promo that you received a little fragrance set if you ordered perfume but did not receive anything , oh sorry, I did receive a timtam 😝.
Also ladies, be warned when buying Dermalogica precleanse micellar as it looks exactly like Dermalogica Body hydrating cream on their website-I put precleanse micellar in search and the first thing it brought up was the body cream (bottles look very familiar especially when it’s what it gives you in search) and so this is what I added to my cart, believing they had searched for the right item but no🙄so I got the wrong item-my fault for not properly looking but I trusted their search..my bad.
Very very disappointing and I’m finally giving up on them