Adrian Flux Reviews 

42,607
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 4,869 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the welcoming attitude of the representatives, noting that staff members make renewal processes pleasant and remarkably stress-free. Consumers frequently mention that speaking directly with a knowledgeable human agent provides immediate reassurance, comprehensive understanding, and clear answers to complex queries. However, some reviewers were not happy with unexpected price increases, expensive renewal quotes, and general communication challenges regarding their policies. A small group of customers also experienced frustratingly long waiting times, unexpected errors with policy documents, and difficult phone interactions when trying to resolve various service issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and very... See more

Service

Consumers find service to be positive, highlighting a smooth and efficient process when acquiring insurance... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that call handlers are polite and helpful.... See more

Price

People report ambiguous experiences with price, reflecting mixed opinions among consumers. Many reviewers... See more

User experience

Users describe positive interactions with user experience, noting that the whole process is quick and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was concerned that vehicle registration issues resulting in my polcy needing to be cancelled could have further consequences. The lady that I spoke with was incredible. She reassured me, then dea... See more

Rated 5 out of 5 stars

My car (E46 Ci convertible) had been involved in a minor shunt that resulted in minor cosmetic damage. Needless to say Sue to age the insurance company wrote it off as a CAT N. I was worried i wa... See more

Rated 5 out of 5 stars

I contacted Adrian Flux by 'phone to advise of a change of vehicle. The agent I spoke to was clearly knowledgable and took time to fully understand my needs. She managed to get a significantly bette... See more

Rated 5 out of 5 stars

So easy to renew my Policy, English fluently speaking lady that had everything at her fingertips,completed the whole renewel and payment in no time at all,so friendly and efficient. Brilliant ☆☆☆☆☆and... See more


Company details

  1. Insurance Agency

Written by the company

Specialist Car Insurance provider in the UK offering cheap car insurance quotes for all risks including hot hatch, modified, american, kit cars, motorbikes, motorhomes, classics and imports.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

43K reviews

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4.4

All reviews

(42,607)

4,506 reviews in the last 12 months

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Rated 5 out of 5 stars

Super company

Phoned for a quote for my classic car. Always been a good company. They are now a great company. Staff can’t do enough to help. The prices are super competitive and everything is explained to you. I was with them years ago and can’t see me going anywhere else now.

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

What a horrible company lure you with a…

What a horrible company lure you with a reasonable quote on the comparison sites and try to get you to pay more further down the line. Having a brain development disability and was accused of being ‘untruthful’ on the quote. Certainly wouldn’t recommend them to anyone for any kind of insurance. Steer well clear——

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

My insurance is due to renew got a…

My insurance is due to renew got a quote on which was cheaper on confused. Com so i phoned adrian flux my insurer who I have been with for over 20 years and told them and they give me a quote that I was over the moon with Mason who dealt with me was brilliant service 💯polite and pleasant thankyou.😀

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Would not give a refund

I’ve used Adrian flux for year to insure my classic car insured my Cosworth for 12 mounts canceled after 2 mounts so 10 mounts left and they said there was no refund to come back I think that’s unfair so all I can say is never pay for your insurance in full just do it over the year I will not be using Adrian flux again

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Awful to young people

Having recommended this company to my daughter for her FIRST time insurance policy - due to them advertising in specialising in first time drivers I absolutely regret my recommendation.
As a company who pride themselves on helping young drivers they absolutely do not help them. Any company dealing with young people will understand that this is most likely their first time having a financial commitment, yet offer to appeals processes, nor grace periods for if they miss something on the onboarding process.
My daughter has had this policy for almost her first year,. She recently changed her vehicle and stayed with them, however she then had to onboard her black box onto her new vehicle, Adrian flux failed to send out the new black box within the original time period,. And we’re going to cancel her policy. When realising she hadn’t received it, they sent it out and then extended the onboarding process due to their fault. However when my daughter then fitted it by the deadline, but had missed the 3 mile drive as the last part of the onboarding process, they cancelled immediately without any grace period or extension. However they cancelled give themselves a grace period when they make a mistake,. But not a young driver. So now this first time driver now has a cancelled policy within their first year of driving making it even harder to get a new insurance policy even though it is already hard.

Worst company to insure with that I’ve ever come across in my 14yrs of driving and wish I had never recommended them.

September 4, 2026
Unprompted review
Adrian Flux logo

Reply from Adrian Flux

Hi Tiffany,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 1 out of 5 stars

Scammers

Scammers. Do not use. Poor customer service. Double your Insurance for no reason, took substantial amount of money out of my account that wasn’t authorised Do not trust them. Moneys coming back from the bank which says it all about how they operate, a massive inconvenience. Never experienced anything like it.

September 3, 2026
Unprompted review

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