I had a great experience with Adultsmart. Although the products I initially ordered were faulty (old warehouse stock that should not have been shipped), after sending them an email thinking I had been... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you for high quality products that were easy to choose thanks to clear descriptions. Delivery was within expected timeframes and used my usual delivery man (Australia Post) and were in discreet... See more
Dishonesy salewomem calls at late hours to demand you change your review. Contradicts her own story of orders, saying an order is placed yet in the same sentence says there never was an order. Do not... See more
Company replied
UPDATE The issue of the warranty has not been reaolved and now no one wants to deal with a fault. Very disappointing. There was initially an issue regarding the warranty, with Adult Smart telli... See more
Company replied
Company details
Written by the company
With thousands of sex toys to choose from, Adultsmart is Australia's top adult online store. Now offering affordable, trackable international shipping, its popularity is growing fast. With an updated system and streamlined operating process, we provide some of the best prices and product quality available. All orders ship discreetly, with no company details on the package, and in many cases, orders are sent the same day. Everything shown on the site is in stock, so you can expect fast delivery without the wait. Experience the enhanced Adultsmart shopping experience today!
Contact info
12 Production Avenue, 2217, Kogarah, Australia
- +612 9533 8803
- info@adultsmart.com.au
- adultsmart.com.au
3.1
Average
227 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Reasonable prices, good selection, fast service and reasonable shipping.
Thanks, I will come back.
February 27, 2017
Unprompted review
Baci Lingerie
Very happy with the quality of the purchase of Baci bra, underwear, strapless bra and very good price.
February 27, 2017
Unprompted review
Very good service
This is my first time buying in this store was a very good experience
February 25, 2017
Unprompted review
Best customer experience.
A great organisation is measured not only by the range and quality of their products, it's the delivery of fantastic customer service that's makes you want to go back and tell your friends how great they are. Thank you Anna for all you done when I had to return my initial product and how you went about rectifying it and keeping me informed.
February 20, 2017
Unprompted review
Late night calls & demands to change review
Dishonesy salewomem calls at late hours to demand you change your review. Contradicts her own story of orders, saying an order is placed yet in the same sentence says there never was an order. Do not order from if you expect to be treated respectfully by the HR. Im only editing this to warn others of the "dishonest" advertising that i FEEL is dishonest. These people will remove negative feedback claiming defamation for selling "dishonest" products. They will call without your knowledge of having your number.
February 16, 2017
Reply from Adultsmart
The reviewer placed an order with us on the 18th of January which he did not pay for. The order still is awaiting payment. On the 17th of February he left a negative product review - however we have shipped no product to him.
On the evening of the 17th of February Anna rang the reviewer about 7pm USA time and I was present. Anna was courteous however asked what products he was leaving the negative review about as he had not paid for or received any products from adultsmart. The reviewer was asked if he placed (and paid) for another order under another email or name or provide any further details so that we could assist him as every shopper should have a pleasurable experience and we are there to assist. Anna also asked if he wanted the order that was unpaid we could send him payment methods so that we could send his order. The reviewer terminated the call saying he would think about paying for the order.
This negative product review was in breach of Trust Pilot Guidelines - 'you have purchased a product or service from a company, an organisation, a web service, etc. ("the Company"),' as Ben had left a negative product review when he had in fact purchased no product so was reported - and Trust Pilot removed that negative feedback.
The reviewer has now left a negative review because Anna rang him, and was courteous and helpful at all times, in order to determine how we could assist him with the order he had made yet not paid for and to determine why he had left a negative product review - when he has not received any products from adultsmart.
Trust Pilot has allowed this because under their policies and guidelines the reviewer has - 'you have placed an order with the Company,' Even though that order was never paid for and the only contact we have had with him was trying to determine why he has left a negative product review when he had not received or paid for any from our company.
This is a flaw in the Trust Pilot Policies and guidelines and other merchants should be warned and made aware of it.
Reply from Adultsmart
Thank you notifying us of this Jeffrey. The products you purchased were sent same day by Australia post but unfortunately there were failed delivery attempts. Within minutes of receiving your review Anna contacted Australia Post to find out what had happened - as until receiving your review we did not know there was an issue. Australia Post said they were going to attempt delivery again today. Anna then contacted you via email and phone. This is a transcript of the initial email -
Hi Jeffrey,
Thank you for your recent order with us at Adultsmart.
We have noticed that you have left negative feedback on Trust Pilot - saying you have not received your parcel as yet.
Your order was dispatched on the same day you ordered. Unfortunately, according to Australia Post, there was an issue with your address (so they say). Below is tracking for your order:-
Progress for 4XF0004670
Watch this item
Current Status
Delivered
In Transit
5:12 pm Tue 7 Feb
Bentley, WA
Previous event
Delivered
In transit
5:12 pm Tue 7 Feb
Bentley, WA
Previous event
Delivered
Attempted delivery - incorrect address We couldn't deliver the item because the address details were incorrect, incomplete or unclear.
For redelivery, please contact the sender.
3:46 pm Tue 7 Feb
Como, WA
Previous event
Delivered
Delivered
3:44 pm Tue 7 Feb
Como, WA
Previous event
In transit
With Australia Post for delivery today
9:49 am Tue 7 Feb
Welshpool, WA
Previous event
In transit
Processed through Australia Post facility
1:54 am Tue 7 Feb
Welshpool, WA
Previous event
In transit
Processed through Australia Post facility
12:30 pm Mon 6 Feb
Welshpool, WA
Previous event
Started
In transit
5:21 pm Wed 1 Feb
Kingsgrove, NSW
Previous event
Started
Picked up from sender
4:44 pm Wed 1 Feb
Peakhurst, NSW
Previous event
Started
Shipping information received by Australia Post The sender has provided the shipping details for this parcel.
4:33 pm Wed 1 Feb
I have since been in contact with Australia Post and they have advised that your parcel is being held at Bentley - Mail Distribution Centre??? I confirmed the address with Australia Post and they have told me - that they will deliver your parcel tomorrow. (Australia Post are emailing me the above - and I shall pass email onto you, once I receive it).
Sorry that you have been inconvenienced by the delay. I shall keep you posted with updates from Australia Post.
Hoping that once you have received your order - you might re-consider feedback left on Trust Pilot.
Please don't hesitate to contact me, if I can be of further assistance to you.
Kind Regards,
Anna Lawson
Sales Co-ordinator
Inline image 1
Phone: 02 9533 8803
Fax: 02 9534 7704
Update: Two more failed attempts were made by Australia Post. Anna rang Jeffrey and asked if he was able to pick up from the post office. Jeffrey has subsequently picked up his item. Jeffrey has also indicated that he is happy with our service and we hope by saying that he will be kind enough to update his review.
Rick
Reply from Adultsmart
Thanks Sam! Have a great one and tx for shopping with us!
Quick delivery and good quality products
The delivery was very fast and came in discreet packaging, as well as providing quality products
February 12, 2017
Unprompted review
Reply from Adultsmart
Awesome Jane, Really hope you enjoyed it!
Awesome Products, Great Service and Advice.
My customer experience with Adult Smart and BDSM Australia has been extremely enjoyable (in more ways than the obvious😉), professional, committed to customer service, good value, friendly and informative. I can not recommend your business highly enough.
February 7, 2017
Unprompted review
Reply from Adultsmart
Good One Vince! Loving your work!!
Reply from Adultsmart
Paul glad to hear you liked our website!
Reliable shopping site
Adultsmart's explanation was easy to understand, polite and quick from orders to international shipping. You can order from overseas with confidence.
February 1, 2017
Unprompted review
Reply from Adultsmart
Great to hear from you Satosy!
THERE IS NO OTHER PLACE LIKE THIS...
I came across Adultsmart a few years ago. It has been the best thing I have found (since marrying my wife). Product range is out of this world and the customer service is phenomenal. That's why I keep coming back. Thank you
January 30, 2017
Unprompted review
Reply from Adultsmart
Alex your review is music to our ears!
Reply from Adultsmart
We try to keep costs down as much as possible Adam!
Reply from Adultsmart
Glad you and yours enjoyed it Norman!
Reply from Adultsmart
Hi Lee, hope to see you back online soon!
My Adultsmart Experience
I had a very pleasant experience purchasing from Adultsmart. They offered products no one else offered and that was great! I highly recommend Adultsmart.
January 27, 2017
Unprompted review
Reply from Adultsmart
Thank you for recommending us Henry!
Best customer service I've ever received.
A young woman helped me find a product to meet my needs. She was extremely helpful in that she asked her manager for assistance as my query was an unusual one. I left my contact details and sure enough I was contacted the very next day as promised and recommended a certain product that arrived without hassle and indeed was exactly what I was looking for!!!
I will shop here again!!!! - James.
January 27, 2017
Unprompted review
Reply from Adultsmart
Terrific James, Anna, Helena, Maria and Michelle work very hard to keep our customers happy. Will forward this review onto them!
I had a pleasant experience
I had a pleasant experience, it was my first time ordering. They had the product I was looking for and it arrived as promised!
January 25, 2017
Unprompted review
Reply from Adultsmart
Great to hear Denice. Looking forward to you coming back soon!
Reply from Adultsmart
Thank you for recommending us Gravedigger!
Reply from Adultsmart
Thanks for the kind review Robert!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.