Stacey was fantastic today. A human’s human! Full of understanding, empathy, support and practical help. Stacey was solution-focused, sought ways to help with my current situation and found the best w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a few problems remembering details, but was all handled amazingly and we had a good laugh. Excellent service every time! Will definitely recommend and use this company again in future.
Rang up spoke with a lady called Katie I wasn’t sure what to do regards my car. Katie talked me through everything very helpful and professional she went through my options and sent them by email no p... See more
Dee expressed professionalism and empathy for an end of term account. He turned this situation around with empathy making me feel like a valued client and provided a perfect solution. He's a credi... See more
Company details
Written by the company
Advantage Finance is a motor finance company and lender, that has specialised in building finance for humans, by humans since 1999. Putting customer stories ahead of scores, we finance cars, vans, motorbikes, caravans and electric vehicles.
Contact info
Grimsby, United Kingdom
- info@advantage-finance.co.uk
- advantage-finance.co.uk
4.8
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 month
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Mo was very helpful and reassured Me…
Mo was very helpful and reassured Me during me call and resolved the issue quickly
September 10, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Mo receives your kind words.
Kind regards,
Advantage Finance
Brilliant customer service from Jemma
Dealt with Jemma when finding and financing my new vehicle with advantage finance. She dealt with everything quickly and efficiently. We had a few hiccups along the way but jemma couldn't have been more helpfulin sorting them out for me. The collection process was a breeze and I now have my new car which Im very pleased with.
September 9, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that Jemma delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
We will be sure to pass on your kind words to Jemma.
Kind regards,
Advantage Finance
The operator was very friendly
The operator was very friendly, helpful and wished he could do more.
September 9, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Katie who I spoke to was absolutely…
Katie who I spoke to was absolutely amazing and so helpful I feel so relaxed now with everything
September 9, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Katie receives your kind words.
Kind regards,
Advantage Finance
Top notch service from Katie R at Advantage Finance
Katie R was extremely fast and efficient in addressing a payment issue I had. She was extremely helpful and polite throughout the duration of the call and had the issue resolved in no time. Many thanks, Katie.
September 9, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that Katie delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
We will be sure to pass on your kind words to Katie.
Kind regards,
Advantage Finance
Katie was so nice and easy to speak to
Katie R was so nice and easy to speak to, she was very helpful, 😊
September 9, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Katie receives your kind words.
Kind regards,
Advantage Finance
Katie was brilliant
Katie was very understanding and resolved my issue promptly, brilliant service, thank you
September 9, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Katie receives your kind words.
Kind regards,
Advantage Finance
I spoke to Stacey today who was so…
I spoke to Stacey today who was so helpful and is a credit to your company
September 9, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Stacey receives your kind words.
Kind regards,
Advantage Finance
Absolutely horrible
Absolutely horrible. Avoid this place at all
costs. They are scammers. I’m a single mum. I financed a car from them. My husband passed away and I couldn’t afford the car as it got too much and had a massive oil leak. I returned the car to them. They proceeded to put a charging order on my property and keep chasing me up for money. I told them my husband passed away and I couldn’t afford to pay. Then I returned the car. They still keep chasing me up for money. This has really affected my mental health. Avoid this horrible place they will put a charging order on your property. Cruel company that only cares about money nothing else
August 18, 2026
Unprompted review
Reply from Advantage Finance
We’re sorry to hear about your experience.
If you would like to discuss this further, please contact us on 01472 586325 or via Complaints@advantagefinance.co.uk.
Kind regards,
Advantage Finance.
Amazing help and the agent was really…
Amazing help and the agent was really good
September 8, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Great experience Amanda was very…
Great experience Amanda was very helpful and understanding and sorted all my problems out in a flash
September 8, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Easy to talk to and discuss options.
Easy to talk to and discuss options.
September 7, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Very understanding and really looked…
Very understanding and really looked for a way to help me. I couldnt have asked anymore.
September 7, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Aron was too Helpful and great customer…
Aron was too Helpful and great customer service
September 7, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Aaron receives your kind words.
Kind regards,
Advantage Finance
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Advantage took to understand my…
Advantage took to understand my personal circumstances and helped to come with a plan that considered not just affordability but my own well being.
September 5, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Sold vehicle with potentially lethal recall. Company are the worst to deal with.
I was sold a motorcycle that had a serious recall that was active prior to purchase and so therefore I tried to reject the bike. I was almost killed due to the recall. I couldn't use the vehicle for 5 months as the finance company wouldn't intervene when it couldn't be done. They are the most unsympathetic and worst customer service I have ever dealt with. Wouldn't even refund the time I couldn't use the bike.
Didn't treat my complaint as a "complaint" therefore trying to avoid customers complaining to the financial ombudsman.
September 4, 2026
Unprompted review
Reply from Advantage Finance
We’re sorry to hear about your experience.
If you would like to discuss this further, please contact us on 01472 586325 or via Complaints@advantagefinance.co.uk.
Kind regards,
Advantage Finance.
Absolutely tremendous service helped me…
Absolutely tremendous service helped me do what was necessary to pay my bills due to my work changing my dates. She also give me a bit of a insight for further payments and when I asked if I could pay more when I have spare money she come to no end of help brilliant.
September 4, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that our team delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
Kind regards,
Advantage Finance
She was very friendly and patient with…
She was very friendly and patient with me due to my anxiety and she reassured me that they are there to help I’m very grateful with speaking with Bethany today she put my mind at ease
September 4, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that our team delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
Kind regards,
Advantage Finance
Chloe was lovely and very helpful
Chloe was lovely and very helpful
September 4, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
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