Can't cancel my subscription
Have been trying to cancel my subscription for months now, and there is no contact team or anything. Feels like a scam.
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Have been trying to cancel my subscription for months now, and there is no contact team or anything. Feels like a scam.
Charged $59/month for 15+ months without authorization. Account was never activated — service was never delivered.
November 2024: I formally requested cancellation and refund. They replied with a generic message saying no account was found. No investigation, no follow-up. Case abandoned. Charges continued every month.
February 2026: I contacted them again with full documentation. They located the account but blamed ME — claiming the wrong email was entered manually at checkout, which caused the account to be registered under a non-existent address. Despite this being their system's failure to validate the email before activating recurring charges, they used this as justification to REFUSE a refund, offering only account credit as a "goodwill gesture."
I gave them a 5-business-day deadline. Their only response, on the last day: "We have received your request and it is being reviewed."
As of March 9, 2026 — still no confirmation of:
❌ Cancellation
❌ Card removal
❌ Refund
Important warning: Their Terms of Service contain a clause requiring users to notify the company BEFORE posting any negative review — an intimidation tactic to silence dissatisfied customers. I complied fully. It made no difference.
I am now filing a chargeback with my bank. Be very careful before entering your card details here.
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