Super Employees, Incompetent and Possibly Corrupt Management
Let me say first that I really like and respect the people working in my branch. They have gone the extra mile for me, more than once. However, . . .
After several times of being given the runaround by Digital Banking and a silly automated customer service line called Ava, I'm done. Even for the simplest of requests, such as, How do I retrieve or reset my Security Access Code?, the automated digital agent doesn't understand. Every answer is completely irrelevant. Asking for a representative elicits the dreaded phone number, which takes you round and round for a long time, ultimately to deposit you into a voicemail for nobody.
A few months ago I had the experience of knowing the exact number of the branch manager, dialing that, and getting put through the Ava wringer for 10 minutes before finally leaving a voicemail - which the branch manager wasn't able to pick up right away because she was on vacation. Fair enough. But why was it so hard to call a line and just leave a voicemail?
Advia has had numerous public complaints about this silly Ava automated customer service, yet it has done little to nothing to improve it. Having to go in person to your branch to resolve a simple matter is SO 1972. Not space-age 21st century, as they like to think of themselves.
Add to that the mystery of where electronic, on-time credit card payments go for several days after being debited from your checking account, reducing available credit, and this doesn't seem like a legitimate operation. Somebody's having some fun with my funds, hm?
Nice office, beautiful people, courteous in-person service. All undermined by some total morons managing this credit union. I wish I could stay.
If I am going to keep my accounts there now, I want personalized customer service. VIP. I've paid my dues. Enough already.
November 11, 2025
Unprompted review
