Do not use this company if you have red Mazda paint as they cannot repair this without it having the 'orange peel' effect. Went back twice and still awful (brought it back in the rain too to try and... See more
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See what reviewers are saying
We brought our car in with a major side panel rotting issue. This was solved allowing us to keep our car running for a few more years. The staff were fantastic. Every opportunity was taken to keep cos... See more
Company replied
it took over 7 weeks and numerous calls for the insurance company to deliver the car to the right place.it then only took AD Williams 48 hours to forward their quotation. with Lauren in particular kee... See more
Company replied
I unfortunately hit a large deer and sustained quite a bit of damage to my golf. One quick form filled in online resulted in ADWilliams phoning me to arrange the repair. I was able to drop the car off... See more
Company replied
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Unit 3 Palmers Road Industrial Estate, PO10 7DH, Emsworth, United Kingdom
- 01243 377921
- yasmin@adwilliams.net
- adwilliams.net
4.3
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Good costumer service,I been informed…
Good costumer service,I been informed step by step whats going on with the car
November 25, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Nice and easy
Great communication throughout and really pleased with the repair on my car... No fuss, just what you want really!
November 18, 2024
Unprompted review
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Really good service
Really good service, Caroline kept me updated throughout the time my car was in.
November 26, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Recent repairs at HighWycombe branch
Just collected my car from HighWycome branch, having had a paint repair carried out. I’ve been very impressed by the service provided, notably the friendly and helpful staff and the quality of the work. Particular thanks to Lorena and Michael for their reception and handling of the repair. Overall, very impressed and will return for any work I need.
December 4, 2024
Unprompted review
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
A month to long
So for starters, I was text a few times with an "estimated date" of my car being finished. to me it was false information, I understand waiting for parts but I advised them not to text me again until my car was complete however I then received further texts causing stress.
secondly when the car was handed over I was left with 1 mile of fuel which if there hadn't of been a fuel station around the corner I would of had to use other resources to get my car filled up.
lastly, I was very happy with the majority of work however there was an alloy left off the front passenger side which was in fact damaged due to the accident that occurred, I was then told by your receptionist Caroline very bluntly that it wasn't in fact on the work order when it should of been, I also asked where my lock and wheel nut was in my car and before knowing the full facts was told they couldn't find it. I received a call 20mins later informing me that it was in the boot.
I was appalled by your customer service and lack of apologies having had the car over a month. There was a nice person I spoke to called Danika I believe so I would like to thank her for her politeness on the phone even though she could probably hear the stress in my voice.
December 3, 2024
Reply from AD Williams
We are sorry to read your review and can assure you customer service is our main priority.
Please email feedback@adwilliams.net so we can resolve and investigate this further.
Kind Regards
AD Williams Coachworks – Customer Care Team
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Good service
Good service. Good communication.
Car returned repair quality excellent.
November 27, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Happy customer
Really fabulous job carried out on my car. Helpful and kind staff who collected and delivered the car. Highly recommend.
November 29, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
5* Customer Service
Brandon is amazing, checks in regularly on status of repair, extremely helpful.
Not had to call up at all, courtesy car arranged & delivered when agreed.
Despite my car needing a repair A D Williams have put my mind at ease.
November 29, 2024
Unprompted review
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great service provided.
Great service provided.
Vehicle repair as good as new.
The only reason not getting 5 Stars is that I was unable to contact via phone numbers provided.
November 27, 2024
Unprompted review
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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They collected the car
They collected the car , kept me informed and I am very happy with the repair and beautifully cleaned car returned to me.
November 22, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Communication was definitely their…
Communication was definitely their strength! They were always very courteous on their updates and I been really happy with their services ☺️ thank you
November 22, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Excellent company
Excellent bodywork repair service, the car was fixed abd cleaned inside and out with a showroom finish!
November 29, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Removed taxi sticker from the car…
Removed taxi sticker from the car without telling me
November 29, 2024
Reply from AD Williams
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
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AD Williams really good garage although…
AD Williams really good garage although there was a lot off issues with my vehicle out of there control I can not give them 5* rating they really worked hard trying to get issues solved even though it was very frustrating I mainly had dealings with Simon and Emily who I fill worked extremely hard in trying to get my vehicle sorted so thanks to you both and your team unfortunately I never actually met them in person
Thanks mr miller
November 28, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
As good as new
Having an accident is not a good experience for many reasons but Lyn on reception just made the nightmare so much easier. She was reassuring, kind and so helpful. John who delivered my car back to me also went above and beyond. My car looks as good as new and it is comforting to have the 12 month guarantee.
My only very slight disappointment was a lack of curtesy cars and confusion as to how long the work would take - delayed due to you receiving my car (although this was probably due to my insurance company), and then initially saying 7 days on the app but I fact took 18 days. This said it must be difficult to estimate until the work commences.
Thank you all for doing such a brilliant job.
Sally
November 28, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Friendly efficient service
Friendly efficient service, car was returned to us as expected, i.e. the same as before our accident. Great work.
November 21, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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