Do not use this company if you have red Mazda paint as they cannot repair this without it having the 'orange peel' effect. Went back twice and still awful (brought it back in the rain too to try and... See more
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We brought our car in with a major side panel rotting issue. This was solved allowing us to keep our car running for a few more years. The staff were fantastic. Every opportunity was taken to keep cos... See more
Company replied
it took over 7 weeks and numerous calls for the insurance company to deliver the car to the right place.it then only took AD Williams 48 hours to forward their quotation. with Lauren in particular kee... See more
Company replied
I unfortunately hit a large deer and sustained quite a bit of damage to my golf. One quick form filled in online resulted in ADWilliams phoning me to arrange the repair. I was able to drop the car off... See more
Company replied
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Unit 3 Palmers Road Industrial Estate, PO10 7DH, Emsworth, United Kingdom
- 01243 377921
- yasmin@adwilliams.net
- adwilliams.net
4.3
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent customer service.
Excellent customer service from the team booking me in and dealing with my repair.
The repair itself is fantastic. I'm very happy. Thank you.
November 21, 2024
Unprompted review
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Smooth and efficient handling of whole process
Smooth and efficient door collection service. Reliable and regular updates on progress and swift return
November 11, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
When you're involved in an accident it…
When you're involved in an accident it can be very frustrating. But all of the staff at AD Williams, made the repairs to my car so easy to deal with. From booking the car in on the first phone call to the progress of the workshop. And the finished job is fantastic. Thank you to everyone.
November 20, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
A good quality repair carried out in…
A good quality repair carried out in the estimated time. Great service and support from everyone including the driver who picked the car up, and Lorena who kept me updated on progress
November 20, 2024
Unprompted review
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Quick and efficient service
Quick and efficient service. Returned my car in pristine condition.
November 19, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
AD Williams were very professional
AD Williams were very professional, helpful & Accommodating, the work undertaken was done to a high level & well within the timescale, would definitely recommend.
November 19, 2024
Reply from AD Williams
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
A slick and friendly service.
No one enjoys a car crash and it has been some decades since I last needed a body-shop etc and I was braced for the traditional long haul and disappointment, however, a very slick operation saw my damaged car quickly collected from home, repaired and swiftly returned again by a cheerful friendly and competent team. The online dashboard and automated email/text systems showed progress throughout the job and the dates and timescales offered were stuck to. Highly recommended.
November 19, 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Very quick and very helpful
November 19, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Excellent service
Excellent service, fault fixed and another was identified whilst working on it, which was also repaired.
November 18, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Great communication from start to…
Great communication from start to finish, Paul picked up my car and dropped off my courtesy car at the arranged times, making everything smooth.
Can’t fault the service at all.
November 18, 2024
Unprompted review
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Great service and quickly repaired
November 15, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Quick reliable and thorough work…
Quick reliable and thorough work carried out to high standard. Brought my car back to me clean which was a real bonus. Highly recommended
November 8, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Good all round service
AD Williams are efficient and helpful in every way. The Tracker system was very useful in knowing how long the repair was taking and when complete. Very satisfied with the whole experience.
November 15, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Liars
It was a quick job took ages to get a piece of glass then tried to say there was other damage and also we needed to pay more than the excess. Not impressed and we had a long drive to get there
November 15, 2024
Reply from AD Williams
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
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From start to finish I had courteous…
From start to finish I had courteous people and a fair price. The work was done to an extremely high standard.
November 8, 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Worst experience ever
Worst experience ever. They’ve had my car for almost a month and a half.
I was told it would get delivered after a month and a half between the hours of 1-4, spent the whole day at home only to be told at 5, due to some technical issues, they are unable to deliver the car on the day.
I was told my car would be taken from their North London Garage to Brighton as the North London Garage was too busy, on the promise that it would be taken on recovery so that no miles are added.
They failed on both commitments, as my car was driven from Brighton and it too almost two months to get the repairs done.
I asked Havens claims to intervene many time but to no avail. I cannot understand how they come be so poor but they seem to be the preferred Garages for Havens and Accorn Insurance. What is going on that we don’t know?
November 15, 2024
Reply from AD Williams
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
not careful
November 5, 2024
Reply from AD Williams
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
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