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1.9

Poor

TrustScore 2 out of 5

15 reviews

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1-star

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1.9

All reviews

(15)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

This company will rip you off!

I ordered a battery tester from this company and they sent me a car diagnostic tool instead, I complained and asked them to replace it with the correct item, they argued that the warehouse sent the correct item even though I could prove the details on the transactions showed the right item being sent and the wrong item being delivered they wouldn’t change it.
They offered me £3 compensation and expected me to keep something I didn’t order in the first place.
PayPal we’re of no use either as they supported their claim even though I sent them the transaction details that clearly showed the problem.

September 9, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not use this company

Do not use this company! They are con artists!!
They took £3 more than invoiced, they sent the wrong products and asked for a photo of packaging and products to confirm when I complained , then they said ‘we think we sent the right things so we’ll send you £3.
I asked for the correct products or my money back, they said we’ve tried our best.
Any positive comments should be treated with suspicion

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM My order has not been delivered and AEGISUK are a SCAM

My order has not been delivered. It has been 10 weeks and their tracking says it's been in the UK for over 1 month,

I think these are a SCAM company. DO NOT BUY FROM THEM. They keep saying order is on the way, not our problem.

They lie and don't care about customers orders. I have not had, nor do I expect to receive my order or a refund.

I'm not even convinced the order was ever despatched. They are not honourable or safe to buy from. DO NOT USE THIS COMPANY.

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service and no product recrived!!!have not received the product i paid…

I have not received the product i paid for. I have wrote to their customer service but have not received a response letting me know why it has not arrive. They just keep asking me to have patience. I have waited almost 4 months since ordering this product and the tracking app states it has been in Cardiff for almost a month. I have asked for a refund but now they are ignoring me. Disgraceful and i would never order off them again!

July 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Awful Experience (ongoing)

Awful customer service who ignored my requests and legal rights to cancel an order.
- I ordered some items
- The overcharged for these items
- I emailed asking to cancel the order within minutes of the order going in
- They cancelled the overcharge
- I again asked to cancel the order
- I asked for them to not send out the goods
- They send out the goods
- They delay by asking for order information despite having the information themselves.
- I provide the info and they say the order is fine and items are as ordered
- Customer service are fairly quick in their defence however they ignore the information given and delay tactics have been used throughout.
- I’m trying to get the charge reversed by the bank but as AEGIS is “dealing” with the complaint I’m finding it difficult.

September 16, 2025
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Rated 1 out of 5 stars

AEGISUK ARE SCAMS

On going email exchange after taking delivery of broken item. Cost £23. AEGISUK offered £4 refund pointing out it would cost me too much to return to US. Very true! I ordered two mobile cradles. One arrived broken and both very poor quality. Not fit for purpose.
I have email exchange as proof AEGISUK are scam. My advice: don’t buy from AEGISUK.

September 17, 2025
Unprompted review
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