aerialandsatelliteexpress.co.uk Reviews 

1,348
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, punctual, and efficient when handling installations and repairs. Consumers appreciate the prompt responses and smooth communication, noting that technical problems are resolved quickly and cleanly. Reviewers often share that engineers explain everything clearly and leave everything working perfectly. However, some reviewers were not happy with the pricing, mentioning that services were overly expensive compared to expectations. Some people also felt that the final charges were unexpectedly high after initial quotes were given. A few consumers noted that costs could be quite burdensome for simpler tasks.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising punctual arrivals, prompt... See more

Staff

Clients share satisfaction on staff, frequently highlighting punctual arrivals, helpfulness, and professional... See more

Price

Customers had ambiguous experiences with price, as some reviewers reported very reasonable costs and... See more

Product

People report ambiguous experiences with product, noting it functions adequately and delivers a great picture... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tim and his engineer, arrived when they said they would. They asked what I was looking to do, I explained that I wanted all the old cables removing from the property and to have 3 new arials insta... See more

Company replied

Rated 5 out of 5 stars

Due to bad interference on our television sets, we contacted Aerial Express. They replied immediately, saying that an engineer would call us the following morning, giving a time slot. The engineer ar... See more

Rated 5 out of 5 stars

Very efficient company. After I asked for a quote I got an almost immediate. phone call telling me an enineemn would contact me in the morning to arrange coming out to give an estimate. A very job was... See more

Rated 5 out of 5 stars

Young man was very friendly and proceeded to fully explain the solution to my ongoing problem of losing channels on my freesat. He proceeded to fix the problem in 5 minutes which amazed me but really... See more

Company replied


Company details

  1. Satellite Communication Service
  2. Gutter Cleaning Service
  3. Locksmith
  4. Security System Installer
  5. Telecommunications Engineer

Written by the company

Aerial & Satellite Express directly employ highly skilled Aerial & Satellite repairs services installers who are local to you. Because they are local, they are on hand to provide a broad range of digital television services usually within hours of your telephone call, and more importantly, have in-depth knowledge of your area and signals being received for services such as Freeview, Freesat, Sky or a range of satellite systems. WHY USE Aerial & Satellite Express ? > All Aerial & Satellite Express Installers Have Years of Experience > Local Installers, With Indepth Knowledge of Your Area > Full Public Liability Insurances & Our Aims > Quality Materials & Tools To Ensure The BEST Installation > Price Match – We Will Match Any Quote On A Like For Like Basis* > SAMEDAY SERVICE – Usually Within Hours Of You Initial Contact!!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,348)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

A friendly, experienced chap arrived

A friendly, experienced chap arrived who knew exactly what was wrong and did the job efficiently and quickly, couldn't have asked more! Highly recommend.

June 10, 2026
Unprompted review
aerialandsatelliteexpress.co.uk logo

Reply from aerialandsatelliteexpress.co.uk

Dear Carole,

Thank you so much for taking the time to leave a review! We are thrilled to hear that you had a seamless and stress-free experience with us.
Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us, and we look forward to the opportunity to serve you or any friends and family you might refer in the future.

Warm regards,
Aerial and Satellite express

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Rated 5 out of 5 stars

Excellent service

Excellent service. Phoned in the evening and engineer turned up next day. He was really friendly and knowledgable. The issue was sorted out fast. Highly recommend.

June 6, 2026
Unprompted review
aerialandsatelliteexpress.co.uk logo

Reply from aerialandsatelliteexpress.co.uk

Dear Katie,

Thank you so much for taking the time to leave a review! We are thrilled to hear that you had a seamless and stress-free experience with us.
Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us, and we look forward to the opportunity to serve you or any friends and family you might refer in the future.

Warm regards,
Aerial and Satellite express

Rated 5 out of 5 stars

Really quick response,very friendly and…

Really quick response,very friendly and professional service plus all work guaranteed. I would definitely recommend.

May 28, 2026
Unprompted review
aerialandsatelliteexpress.co.uk logo

Reply from aerialandsatelliteexpress.co.uk

Dear Allison,

Thank you so much for taking the time to leave a review! We are thrilled to hear that you had a seamless and stress-free experience with us.
Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us, and we look forward to the opportunity to serve you or any friends and family you might refer in the future.

Warm regards,
Aerial and Satellite express

Rated 5 out of 5 stars

Very impressed

I was pleased with the initial response and very impressed with the engineer who attended, he was polite and very efficient,

May 26, 2026
Unprompted review
aerialandsatelliteexpress.co.uk logo

Reply from aerialandsatelliteexpress.co.uk

Dear J Howard,

Thank you so much for taking the time to leave a review! We are thrilled to hear that you had a seamless and stress-free experience with us.
Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us, and we look forward to the opportunity to serve you or any friends and family you might refer in the future.

Warm regards,
Aerial and Satellite express

Rated 5 out of 5 stars

Urgent attention - quickly resolved…

I was left in a situation in which I urgently needed to reconnect my tv box to another provider but it wasn't straightforward. I contacted aerial and satellite express and they responded excellently. An engineer's appointment was set for this afternoon and the engineer arrived promptly as arranged. The engineer took great care to resolve my problem as quickly as possible and stayed with me until I was confident in using the new set up. A company and service I would not hesitate to recommend in the future.

May 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent neat service

Excellent neat service, work done with minimal fuss,operative left area clean and tidy and gave good instructions on how to use the equipment.no hesitation in giving a five star review

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Vinnie was great

The technician, Vinnie, was punctual, quick and efficient.

Thee fee charged was very reasonable and I would definitley use the company again.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

T V repair s

Same day visit from tradesman to assess and fix the problem with the t.v. reception. Clean and tidy in the house . Labour charge was a bit high but the problem was sorted, so happy with this .
Chris Spencer .

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect job

From my first call to Ash the engineer coming to fit, the communications were brilliant, Ash turned up on time and couldn't of been more helpful and constantly asked how I would like the fitting to go, definitely 100%top job thank you 😀

May 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Good service all round

A quick response to fix my faulty satellite dish An engineer arrived the following day & installed a new dish at a very competitive price. Good service all round.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

An all round great experience

An all round great experience - good communication throughout, prompt appointment, engineer did an excellent job and was pleasant and helpful (and tidied up afterwards). I would recommend without hesitation and would be happy to use this company again in the future.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Engineer was early

Engineer was early, he certainly knows his job, tuned my new TV into all stations and sorted the sound bar out which i was told would not work with a Samsung TV. Also got the DVD player working. He was very polite and helpful answering all my questions. Good Job.

May 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Wall mount tv

Engineer attended when he said he would, gave quote for job quickly and commenced work immediately. Worked efficiently to wall mount tv, did all necessary adjustments so that tv was working immediately. Very please with job. This was second time I have used this company and would recommend them anytime.

May 2, 2026
Unprompted review

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