Aeroflow Urology logo
Visit website

Aeroflow Urology Reviews 

696
•
TrustScore 5 out of 5

4.8

Medical Equipment Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 682 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the polite and professional staff, noting how easy it is to communicate and find the right supplies. Consumers also love the seamless ordering process, helpful monthly reminders, and fast, discreet delivery right to their doors. Reviewers emphasize that the products are always of great quality, providing dependable support for families in need. Some reviewers were not happy with occasional delivery delays, missing notifications regarding required documentation updates, and unexpected shipping complications. A few people also mentioned difficulties when insurance coverage changed or when trying to manage orders across family accounts.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting excellent quality, helpfulness with bladder... See more

Delivery service

Customers had positive experiences with delivery service, consistently noting that orders arrive right on... See more

Service

Consumers find service to be a wonderful and reliable experience, highlighting the polite and informative... See more

Staff

Clients share positive opinions on staff, consistently noting that representatives are polite, professional,... See more

Order

Customers consistently note positive experiences with order, highlighting fast delivery and helpful monthly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The products I have had the opportunity to try have shown fantastic results. Even after needing to go to smaller size 'underpants' the customer service was above nice and understanding. When my produc... See more

Company replied

Rated 5 out of 5 stars

I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more

Company replied

Rated 5 out of 5 stars

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are... See more

Rated 5 out of 5 stars

This opportunity is so great for people an families in my situation we just order what's needed and they will deliver your order right to your front door you also can have the same shipment for months... See more

Company replied

Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Supply Store

Written by the company

Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

696 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(696)

696 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Great service

Great service! I’d like more info on wipes or chuck pads please!

February 15, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Larae! Your coverage depends on your insurance policy and the state you live in. Please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Advertisement
Advertisement
Rated 3 out of 5 stars

My order was wrong again.!

February 10, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

We’re very sorry for the shipping error and for the frustration this experience caused. That is certainly not the level of service we aim to provide, and we understand how disappointing it must have been to receive items you couldn’t use. If you give us a call at 844-276-5588, one of our Continence Care Specialists would be happy to assist you! Our office is open Monday-Friday 8am-6pm EST.

Advertisement
Rated 5 out of 5 stars

Diapering Supplies from Aeroflow

Connecting with Aeroflow to get diapering supplies for my son has been extremely helpful! They contact you when it’s time to reorder and the process couldn’t be easier. When you have to adjust sizes, amounts, etc., you just let the know and they take care of the details.

January 31, 2026
Unprompted review
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look