Aeroflux Reviews 

Potential the worse customer service i have ever had cause to use, unfortunately. I have tried numerous times to complain about a cordless spinning mop that I received. Initially I tried to return the item and asked for a return address, no joy, then they eventually offered me a partial refund which I expected but haven't received it. Now I've got an email from the same person called Sarah who has not mentioned anything about the refund and says she sorry I am disappointed with the product. The right hand doesn't know what the left hand is doing. Very poor service. If there is a way of giving them a zero star rating I would.

This company Aeroflux is DISHONEST, LIARS AND THEIVES. We have returned their PRODUCT 3 MONTHS ago. They have not RETURNED our MONEY.
LOOKS WE WILL HAVE TO INFORM THE OMBUDSMAN AND PUT OUR EXPERIENCE IN A NATIONAL NEWSPAPER!

Product has never arrived - no replies to my emails - do not answer their phone or respond to voicemail- now reported to Mastercard as potential fraud.
My advice is DO NOT DEAL WITH THIS DISGRACEFUL COMPANY.
One of the most terrible UK companies that I have ever dealt .

Having bought an aeroflux and put the bits together I see the plug is a two pin plug for use in countries other than the UK. Searching on the internet I find that type of plug is illegal!!!!! In the UK. Yes, down at the bottom of the buying page, right at the bottom it tells you you need an adaptor. But try and contact Aeroflot contact page you can’t contact them because a discount page blocks you. So here I am with a gadget I can’t use, a support page I can’t access. Poor show.

First time and last time using this company! Please stay well clear, order came so late and when it did arrive it was damaged and parts were missing. I contacted the company, surprise surprise no phone number just a contact form, they got back to me days later offering me a discount and I could keep the damaged goods!! I declined and asked for a return label to send back for a full refund, still waiting for the label and no one is getting back to me so I’ve just thrown away my money. Absolute joke

Terrible company. Placed an order on 9th May and still not delivered by 29th May. Customer service slow to respond and not really solving the problem.

Further to my review posted on here, I was contacted on the 16/05 with the following:
We understand your frustration and would like to resolve this as quickly as possible. We are prepared to process your refund immediately.
I've heard nothing since the 16/05, still haven't received my refund and today is now the 28/05, and my order was placed on the 08/04.

I wish I had read reviews before ordering from this company, I immediately returned my item, after it wasn't the item as described or shown in the picture, and was informed I would be refunded after 14 days and the item had been inspected, poor customer service and customer communication.

AVOID!!!!!

Sold me a faulty hand held hoover and have ignored all my emails apart from an unsatisfactory offer..

Not allowed to return it and now I'm stuck with a faulty product..

Customer Service is absolutely dreadful..

AVOID BUYING FROM THIS COMPANY

Do not use. Counterfeit items and company do not respond re return.

I ordered an egg chair and Aeroflux said it would be delivered in 3 to 5 days
After 2 weeks it was not delivered so I asked for a total refund
They declined saying that they could not refund as they had already sent it off to FedEx I then tracked the number but FedEx said that they had not received it
I email them every few days asking for a refund but they totally ignore my emails
I have been waiting for over 5 weeks and they still have not released it to FedEx
Very disappointed with the terrible customer service

Item received by not even the same as what I ordered. Item was also very poorly made. Had sharp bits of plastic, exposed wires and was flimsy and would break easily. Contacted to return the item and they said they wouldn’t return and would give me a discount to keep the item. I don’t want it it’s not safe for my 6 year old! Disgusting. Avoid.

I have ordered from here before and was very happy with the knee bandage.
However this time I was disappointed to find that my product did not turn up.
My email sent was answered quickly and after their research my order came the next day.
EXCELLENT customer support

Great customer service. My item arrived on time and was really good quality. Unfortunately it was too big for me as my foot is very narrow. But customer service offered me a refund and was very understanding.

They respond to emails quickly, and they deal with any issues you may have.

Item still hasn’t arrived despite being out for delivery for 5 days. Over a week since ordering. No response from emailing support

Ordered a knee support, next day delivery also stated 1-3 working days not sure which one it’s supposed to be.

No item after 10+ working days, numerous emails eventually got a response saying wait more days. Chased it up again same response wait more days.

Eventually the knee support arrived which is a bonus, looks nothing like the item online, no branded packaging just some basic import item from a temu.

Wouldn’t order anything from them again. Very poor, very misleading, poor quality product.

Do not use this company. The products themselves are apparently good but there is no way that you can send anything back. I bought a massager but it was not what I wanted so I emailed the company and was told to send photos, which I did. I was then offered 30% off if I kept the product. It would not have worked for what I wanted it for so I declined. I found an email address online and sent several emails asking for an address to return it to which all were totally ignored. I tried to phone but got through to Aerolux by mistake. They said that they get 6 or 7 phone calls every day from people who want to return things but cannot find an address. Beware.

The knee support is great quality and is a great fit.
I emailed customer service with a query they replied quickly and were very helpful so all round very pleased with Aeroflux.