Aerofry Reviews 

I would have given 0 star if I could.
Please AVOID this Chinese product. I bought online for 199,00 €, and got a faulty product on 2024-01-13. I tried to contact the company the same day for a return and get a refund, but in vain. The company came out to be a Chinese firm and they said I should sent a video proof that the airfryer is faulty, what I did. Then they asked me again for a check on the airfryer what I did and sent them pictures as evidence. On 2024-01-20, 19,90 € was paid back (out of the 199,00 € I paid for it) on my bank account. Since then, no feedback from them again although I sent them various e-mails asking for a return of the faulty product that is useless since its purchase. I am still waiting to refunded 179,10 €. Unbelievable, but true!!!

The Aerofry air fryer looks beautiful and is easy to operate. It is very convenient to use, I just need to put the ingredients in and wait for a while before eating.

I ordered an air fryer after reading a good review . It must have been a scam. I tried to cancel the order after reading trust pilot reviews, no response from company. Only an email , no address or phone number. It arrived and I want to send it back, cant as they don’t reply to emails. Complete scam and waste of £159.

I bought this air fryer after reading a couple of reviews. They must have been written by scammers! The air fryer does work. My problem is that Drawer 2 only has one glass pane instead of the two in Drawer 1. I have contacted the helpline by their email link. Just got fobbed off until now when they are just ignoring me. All I am asking for is a replacement drawer.
So far….Useless!

Seems ok so far. No problems. Arrived promptly and undamaged. Good response from customer service when I had a query. Had fryer for about 6 weeks now.

Have an unwanted Aerofry in the house that we want to return as does not look fit for purpose and read the reviews. Company informed of restocking charge, but regardless will not send a return address. All we know is that it is in China somewhere.
Scam

actually its minus 10 stars.
avoid avoid avoid
the air fryer is complete rubbish and if you try to return it like i did they just comlpetley ignore your request for returns address,so please dont do what i did and ordered airfryer before looking at reviews because you might aswell throw you money into the street.I have repoterd them to action freud and they are onto them and i purchased with credit card and thats only way you can get your money back from these cheap scammers.they have no phone number they have no address so you have been warned.
I will be dropping there airfryer at the local tip.
mr section 75

They posted it without my consent although I asked about the warranty before the dispatch notice. There is no warranty despite the fake statement on their website. They asked me to send the photos of the Airfryer when I wanted to return it. They sent an e-mail stating successful returns of opened products will deduct 15% of the amount. I insisted on returning then they asked me to return it to China alternatively offered a 20% partial refund. They never provided the return address in China or followed up on the partial refund offer. The Product I received is a cheap-looking (no branding or logo as advertised on their website) Chinese-made plastic which could be hazardous. This is a 100% scam company and I strongly recommend everybody to stay well clear. UK citizens please report to
National Trading Standards eCrime Team and The National Cyber Security Centre to get their website down to avoid further victims.

Stay FAR away from that Chinese scam COMPANY.
They will not stand by their responsibility when you cancel the product 30 minutes later again, and sell the product under a false product name Aerofry.dk A Chinese scam company that will not take their crap back, which also does not work.

Ordered a Air fryer from this company in November. It didn't work when I received it. They won't send me my money back or replace the item. They sent me a new motor which my husband spent hours trying to put in. When he managed it it worked for 5 minutes and then broke again. I've sent email after email and also videos of it not working. I also didn't realise they weren't in the UK. Please don't buy from this company as they have stolen £129.99 from me and it makes me furious.

I don't even want to give 1 star same problems as all the other people that has given a review, I'm sorry I spent so much money on a heap of rubbish of a airfry, I told them after so many emails that I was going to take it further, AeroFry UK is not in the UK everything is in China, no refunds, no phone number all emails from China,Paddy or Cindy ,think we're stupid or something, I've questiond them,I wanted to send it back,no chance of doing that, they offered me 5% to keep it or give it to a friend or relative as a gift, beggers belief, told them its an insult to me I bought it for myself, and I was taking if further I asked why there called AeroFry UK when it's not in the UK, no answers, all these emails were started before Christmas, up until today ,when they offered me 10% ,I had had enough so said OK, but I would tell people not to trust this Website and not buy off them, let's see if I get the lousy 10%back now,I'm still fuming with myself for thinking it was a UK company, definitely not a reputable company, don't go there people.

I had an Aerofry air fryer and it broke within a month . Aerofry do everything in there power not to refund or exchange the faulty Air fryer. They ask for videos of the faulty item which were provided and still try to fob me off . This is not a UK company so avoid at all costs . They are scammers avoid !

DO NOT BUY FROM THIS COMPANY - THEY ARE BASED IN CHINA AND WILL NOT PROVIDE A REFUND OR RETURN FOR FAULTY GOODS EVEN THOUGH THEIR WEBSITE SAYS 90 DAYS RETURN AND IT IS CALLED AEROFRY UK. SO WISH I HAD READ THESE REVIEWS BEFORE I WASTED MY MONEY - NOW HOPING THE CREDIT CARD COMPANY MAY BE ABLE TO HELP.

Absolute sham of a company. I ordered from them in December but following reading reviews decided to cancel the order. The terms of cancellation on their website are contradictory and ambiguous. I requested my order to be cancelled BEFORE I had any confirmation of shipment. Website states if cancelled after shipment then 10% fee applied. I have been receiving ridiculous emails from the company who initially said there would be a 15% fee deducted and now apparently I have to collect the item (?) and follow their returns policy. Still no evidence of shipment, no tracking number etc provided. Collection from where?? Even if it had been shipped its supposed to be delivered to my house! I have contacted Klarna who have paused payments and await the next poorly written and ridiculous suggestion from Aerofry.

Keep away from this company.
Wish I had read the reviews before ordering.
Fryer delivered damaged 14.12.23.
Contacted them providing details, including pictures and video.
Numerous emails exchanged repeatedly saying they would provide replacement components for me to fit with compensation starting at 3% rising currently to 20%.
I have repeatedly advised them I was not going to dismantled/repair their faulty unit - every email I received they seem unable to comprehend this statement.
This is a cowboy outfit with personnel apparently unable read and understand the correspondence they receive.
I live in SW England - one of the mails suggested I leave the item in Germany as a gift for friends or family.
This on an email (05.01.24) from Cindy - Aerofry Sales Director.
Give a faulty electrical item given to a friend???
Chris Smith - Aldershot, Hampshire, UK

I ordered an Aerofry from this company, but when it arrived it was damaged. There is no phone number where you can speak to anyone. When I contacted them by email and reported the damage they told me to take photos and send them. I took photos of the damage to the packaging and the airfryer also and told them that I didn't want it. They gave me an address in China to send it even though it states on their policy that they would cover the cost of any damaged product. I challenge this and told them to send the QR code and return labels. They didn't acknowledge my request, and only offered a replacement base which I wasn't interested in. I also received another airfryer from them due to a mistake by my bank who originally declined payment on the first one. When I checked it out, I noticed that there was no manufacturers identification plate on it, no warranty card, and very little information on the working manual. Based on the damage to the first airfryer,I cancelled the order immediately before it arrived. They acknowledged this but gave me the China address, which in and of its self is very suspicious. In spite of numerous emails telling them that this product did not meet the advertised model on their website and that based on safety alone, I wouldn't use them. Again they didn't acknowledged my concerns sending the same worded email time and again. This company is not credible and very suspicious. I contacted Klarna who are the company handling the banking transaction who put a delay on payment. Later on I received an email from them telling me they were ruling against my complaint. I have contacted my bank and told them to ensure no money is paid from my account to them. Please steer well clear of this company, who are very unhelpful when it comes to taking their responsibilities seriously. Why does a product which is order in the UK have to be sent to China? Why is all emails sent in the early morning hours and signed by someone called Paddy?

This thing stop working after 3 days they are a joke as no customer support or garentee cheep bit of chinees crap

Would not recommend. Purchased the item late November and I was disappointed wirh the quality so straight away I requested a return and finally after backwards and forth with emails today 30.12 they finally came back saying if I wanted to return it would have to go back to China. Which is expensive and their ploy for you to not return. How can an item that is sent in the Uk require returning to China. CON

Do not buy from these guys.

The fryer I got for Christmas was damaged in transit, so far they are refusing a replacement, instead offering to send a new part so I can mend it.

I have refused this and await further interactions.

Update - 2nd January 2025

Still refusing a refund or even giving an address for a return. Do not buy from them!

The machine came within a week of purchase have not had any issues with it and came nicely boxed like any other Airfryer would.