Great service. Driver kept us informed and was super helpful with getting us and our luggage to the car. Vehicle was roomy and spotless. Journey was comfortable and timely. No issues at all. Recommend... See more
Company replied
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Review summary
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Reviews shaping this summary
Excelent service, they were constantly taking care of us and making sure we had contact with our driver. The trip was pretty fast and we arrived on time.
Company replied
The service was simply wonderful! Prompt service with clean vehicle and our driver Wintana Lewi was great. THANK YOU Aerolink Minicab Transfer for the amazing service.
Company replied
Great service, friendly drivers comfortable cars. Great communication through text and WhatsApp to make sure u get picked up and on time. Company checks to see if you are with the driver after pick up... See more
Company replied
Company details
Written by the company
Welcome to Aerolink Minicab, your trusted partner for reliable, efficient, and customer-centric transportation services. Based in the UK, we specialize in providing high-quality minicab services, with a particular focus on seamless transfers to and from Luton Airport. Our commitment to punctuality, comfort, and affordability ensures a stress-free travel experience for every customer. At Aerolink Minicab, we prioritize your safety and convenience. Our fleet of modern, well-maintained vehicles is equipped to cater to diverse customer needs, whether you're traveling alone, with family, or for business. All our drivers are fully licensed, experienced, and dedicated to delivering the highest level of service. Our intuitive online booking system makes it easy to schedule your ride in advance. With real-time updates and transparent pricing, we aim to give you complete peace of mind during your journey. Whether it’s a short city ride or a long-distance transfer, we’re here to ensure your trip is smooth and enjoyable. Choose Aerolink Minicab for dependable transportation tailored to your needs. Discover the perfect blend of professionalism and personalized service that has made us a trusted name in the industry. Travel with confidence—travel with Aerolink Minicab.
Contact info
Aerolink Minicab Transfers Ltd, 41 Weald hall lane, CM16 6NB, Epping, United Kingdom
- 02030026364
- info@aerolinkminicab.com
- aerolinkminicab.com
4.8
Excellent
254 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Every things is good thank you so much…
Every things is good thank you so much drive.
July 12, 2026
Unprompted review
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Its puntual
Its puntual, formal and good driver. We like the driver Sally Sewenet is very good and pleasant person.
July 10, 2026
Unprompted review
Overall very comfortable ride
Overall very comfortable ride, and driver was very polite and experienced.
July 7, 2026
Unprompted review
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Good driving!
The drivers were kind and told us many things about the city. Driving was smooth and we got to our destination with no problem.
June 29, 2026
Unprompted review
He was punctual and fast
July 7, 2026
Unprompted review
Great experience!
We had a great experience with our booking. Great communication before the pickup day and also on the day of from the driver. Traffic was crazy in London that day so we were so happy we had a professional to help us through! Thank you!
July 3, 2026
Unprompted review
Drivers are very pleasant and assisted…
Drivers are very pleasant and assisted with our luggage.
The booking process was so easily done through Booking.com
July 4, 2026
Unprompted review
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear Customer,
Thank you for your wonderful feedback.
We are delighted to hear that you found our drivers pleasant and helpful with your luggage, and that your booking experience through Booking.com was quick and easy.
Your kind words mean a great deal to us and will be shared with our drivers and team. We truly appreciate your support and look forward to welcoming you again on your next journey.
Kind regards,
Customer Support Team
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The first transfer was acceptable
The first transfer was acceptable, although the car was not particularly clean.
The second transfer deserves a separate review because, if we hadn’t had a flight to catch, we would have cancelled the ride altogether.
July 7, 2026
Unprompted review
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear Customer,
We would like to inform you that we provided your *first transfer* on *4 July*, from the airport to your hotel.
However, the *second transfer, scheduled for **7 July, that you have mentioned us through the whatsapp chat was **not operated by our company*. It was most likely provided by another transfer company.
We kindly ask you to contact your *booking agency* regarding the second trip, as they will be able to assist you further.
If you experienced any issues with your *first transfer* provided by us, please let us know and we will be happy to assist.
Thank you for your understanding.
Just horrendous
We booked a return journey, the outward journey was great and had no issues being picked up from the airport. The return journey was horrendous. The car that picked us ip had the strongest smell of diesel inside it. I felt sick from the smell and we had to drive the 45 mins back to the airport with all the windows open. The driver apologised saying he had split desiel on himself and did not have time to change, but this was an unacceptable experience for any customer. Would not use again.
June 26, 2026
Unprompted review
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear Customer,
Thank you for taking the time to share your feedback.
We are pleased to hear that your airport pickup went smoothly. However, we are truly sorry to learn about your experience on the return journey.
We sincerely apologize for the condition of the vehicle and the strong diesel smell inside the car. Regardless of the circumstances, this is not the standard of service we aim to provide, and we completely understand how uncomfortable this must have been, especially during a 45-minute journey.
Your feedback has been shared with our operations team, and we will investigate the matter with the driver to ensure appropriate action is taken and to help prevent a similar situation in the future.
We appreciate your honest feedback and apologize once again for the inconvenience caused.
Kind regards,
Customer Support Team
Driver was on time and very friendly.
June 27, 2026
Unprompted review
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear Customer,
Thank you for your kind feedback.
We are delighted to hear that your driver arrived on time and provided you with a friendly service. Your positive comments mean a lot to us and will be shared with our driver.
We truly appreciate you choosing our service and look forward to serving you again in the future.
Kind regards,
Customer Support Team
Great transport fromLondon to Southampton for a cruise!
Great experience and wonderful, comfortable transport in Alfredo Cesar’s very nice van! The seat was better than first class seats on a plane…they reclined and included a massage option! Alfredo’s driving through the London traffic and on the freeway was very safe and we felt free to request a stop if necessary! Wonderful experience!
June 17, 2026
Unprompted review
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear Customer,
Thank you so much for your wonderful review.
We are delighted to hear that you had such a great experience travelling from London to Southampton for your cruise. It's fantastic to know that you found Alfredo Cesar's vehicle comfortable and enjoyed the reclining seats with the massage feature.
We are also pleased that you felt safe throughout the journey and appreciated Alfredo's careful driving and professional service. Your kind words will certainly be shared with him—they will mean a great deal.
Thank you for choosing our service. We hope to have the pleasure of welcoming you again on your future travels.
Kind regards,
Customer Support Team
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Both times on time and very friendly…
Both times on time and very friendly drivers and good conversations
June 22, 2026
Unprompted review
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear Customer,
Thank you for your wonderful feedback.
We are delighted to hear that both of your journeys went smoothly, with our drivers arriving on time and providing friendly service. It's also great to know that you enjoyed the conversations during your trips.
Your kind words are greatly appreciated and will be shared with our drivers. We look forward to welcoming you again on your next journey.
Kind regards,
Customer Support Team
Communication was good
Communication was good, driver was there at the exact time
June 23, 2026
Unprompted review
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear Customer,
Thank you for your kind feedback.
We are delighted to hear that our communication met your expectations and that your driver arrived exactly on time. Providing reliable and punctual service is something we always strive for.
We truly appreciate your support and hope to welcome you again on your next journey.
Kind regards,
Customer Support Team
Wonderful driver
Wonderful driver. On time and very professional. Will definitely use Aerolink Minicab again.
June 18, 2026
Unprompted review
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear Customer,
Thank you for your wonderful review.
We are delighted to hear that your driver was punctual, professional, and made your journey a pleasant experience. Your kind words mean a great deal to us.
We truly appreciate your support and are pleased to know that you would choose Aerolink Minicab again. We look forward to serving you on your next journey.
Kind regards,
Customer Support Team
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear Baher Zekry,
Thank you for your kind review.
We are delighted to hear that your journey was fast, punctual, and that you enjoyed the service provided by our driver. Delivering reliable, on-time transportation with friendly service is always our goal.
We truly appreciate your feedback and thank you for choosing Aerolink Minicab. We look forward to serving you again in the future.
Kind regards,
Customer Support Team
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Nothing to say but thank you great…
Nothing to say but thank you great service.
June 15, 2026
Unprompted review
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear Customer,
Thank you so much for your kind words.
We are delighted to hear that you had a great experience with our service. Your appreciation means a lot to our team and motivates us to continue providing the highest standard of service.
Thank you for choosing Aerolink Minicab. We look forward to serving you again in the future.
Kind regards,
Customer Support Team
Good price and service ok
Good price and service ok. Driver was 20 minutes late for pick-up but we still got to the airport in plenty of time. Journey back home seemed a bit indirect but got us home ok
June 12, 2026
Unprompted review
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear Customer,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found our prices competitive and that you were satisfied with the overall service. We do, however, apologize that your driver arrived 20 minutes later than scheduled. We're glad to know that you still reached the airport with plenty of time before your flight.
Regarding the return journey, we appreciate your comments. Traffic conditions, road closures, or navigation may occasionally require an alternative route to ensure a safe and efficient journey, but we understand your concern and will review your feedback with our team.
Thank you again for your valuable comments. We hope to have the opportunity to serve you even better in the future.
Kind regards,
Customer Support Team
Clear instructions given to meet the…
Clear instructions given to meet the driver via WhatsApp before touched down. Felt secured as you know you will be greeted at the arrival.
June 12, 2026
Unprompted review
Reply from AEROLINK MINICAB TRANSFERS LTD
Dear G S Tan,
Thank you for your wonderful feedback.
We are delighted to hear that our WhatsApp communication before your flight landed provided clear instructions and made it easy for you to meet your driver. It is especially rewarding to know that you felt secure and confident knowing someone would be there to greet you upon arrival.
Your kind words mean a great deal to our team. Thank you for choosing Aerolink Minicab, and we look forward to welcoming you again on your future journeys.
Kind regards,
Customer Support Team
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