Aesthetic Urns  Reviews 

262
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are beautifully crafted, featuring exceptional quality, stunning modern designs, and vibrant colors that deeply touch people when honoring the memory of their dear family members. Moreover, consumers are consistently and extremely pleased with the exceptionally fast shipping times and the very secure packaging that completely protects fragile pieces during international transit. Buyers also highlight the friendly and exceptionally helpful customer support team, noting how remarkably easy it is to navigate the official website and smoothly place orders online without experiencing any unnecessary stress.

What people talk about most

Product

Customers had positive experiences with product, expressing deep satisfaction and delight with the beautiful... See more

Quality

People report positive experiences with quality, expressing high satisfaction and delight with their... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive quickly and on... See more

Order

Users describe positive interactions with order, noting easy online ordering and quick delivery times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I contacted the firm for information they sent through additional pictures of the beautiful butterfly urn. I wanted to be sure it was a perfect choice for my wonderful friend as it is the last gi... See more

Rated 5 out of 5 stars

When I contacted the company for more information regarding the urn before purchase, the response was quick and very informative. Once my order was placed, I was kept informed of progress and the i... See more

Rated 5 out of 5 stars

Absolutely beautiful urn. I am so so happy with the size, quality, delivery, packaging. I lost my beautiful brother who loved the tree of life. This moody beautifully coloured urn is ideal for me to t... See more

Rated 5 out of 5 stars

Really pleased with the customer care, I wasnt sure initially on the design but from conversation on the phone & more photos being shared I felt more comfortable with my choice. Delivery was quick, pa... See more


Company details

  1. Online Marketplace
  2. Casket Service
  3. Cremation Service
  4. Online Food Ordering Service

Written by the company

For many people today, carefully choosing a cremation urn for a loved one is a deeply poignant way of paying tribute to them.  We aim to help our customers with this important decision by offering a range of urns for ashes which are all designed to be aesthetically beautiful and are created by skilled artisans using the highest quality materials.  We are proud to say many of our urns have received awards at international funeral fairs.  We are also introducing a range of biodegradable urns which eventually break down and return to the earth, without harming the environment. Our unique range offers a variety of styles to suit all tastes.  In addition, we are able to offer a personalised memorial plaque, so you can rest assured the urn you choose will be both a meaningful and personal tribute to your loved one.


Contact info

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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4.9

All reviews

(262)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

I brought an Urn from here sadly after…

I brought an Urn from here sadly after my partner passed away. The urn arrived with a big scratch in the centre so I processed a refund on it. The seller contacted me regarding the refund I explained I can’t have it in damaged condition so he agreed to do a refund. Too take some stress away from me my family ordered the same urn and we was hoping it would arrive in good condition however this one had a chip inside the lid rim making it very hard to open and close it also had some small scratches on the neck of the urn so we asked for another refund the seller called me again and not the person who brought it for me he was unprofessional and very unpleasant to deal with he made me feel as though I was lying about the urn which I told him I had no reason too as the funeral was days away so I needed it urgently he then went onto say he wouldn’t sell us another which was fine be me cause who wants to put their loved ones in something that’s damaged due to unwanted stress the seller gave me I’ve just kept the urn because I didn’t want to be dealing with this when I’ve already got enough on my plate. Just a real horrible experience during a difficult time.

August 5, 2024
Unprompted review
Aesthetic Urns  logo

Reply from Aesthetic Urns

Dear Rachael,
We are truly sorry to hear about your experience, especially during such a difficult and sensitive time. Please accept our deepest condolences for your loss.
We want to clarify that a full refund for the first urn was issued immediately after you reported the damage. Additionally, we covered the cost of shipping the urn back to us to alleviate any further inconvenience for you. We also see that a third purchase was made, but we went ahead and canceled it to prevent any additional stress.
We deeply regret that our service did not meet your expectations, and we apologise for any distress our communication may have caused. Our aim is always to provide compassionate and efficient service, especially during such a difficult time, and we’re sorry we fell short. If there’s anything further we can do to assist you, please don’t hesitate to reach out to our customer service team. We are here to support you.

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Rated 5 out of 5 stars

Absolutely Amazing company

Staff were amazing, really put my mind at ease. I was able to change the delivery date with no problems. When the urn arrived the packaging was unbelievable. So much care was taken when this was packed and oh my goodness I have never seen anything so beautiful in my life. It actually moved me to tears. I am so so glad that my daughter found this website. I would highly recommend this company to anyone who wants something really special for their loved ones so thank you Aesthetic Urns Ltd you are incredible

August 2, 2024
Aesthetic Urns  logo

Reply from Aesthetic Urns

Thank you

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Rated 5 out of 5 stars

Highly recommended! Do not hesitate!

It is the most beautiful thing - a real piece of artwork.

The transaction was seamless. I ordered my husbands beautiful ceramic urn a couple of days ago and it is already with me, double boxed up for protection.

Highly recommended!
⭐️⭐️⭐️⭐️⭐️

July 28, 2024
Rated 5 out of 5 stars

Fully recommend this business.

The beautiful urn I bought looks even better in real life than it does on the website. It is of great quality and was delivered very quickly. It was protected well for transportation, with plenty of bubble wrap and in a box within another box that also had robust bubble wrap. I had a query previous to the delivery, so called the mobile number provided and the seller was responsive and informative. Great experience with this company.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Mine and Pickles together place ❤️

There was such a huge brilliant VARIETY of urns which was so nice , I chose my urn big enough for myself and my darling Pickle (dog) ashes to be added with mine because I always told her “ Pickle and daddy forever and ever bless her heart, I bought it online, it arrived bang on time that it was supposed to, the man in charge is a decent gentleman so I would definitely recommend you having a look , I’m as happy as i hoped I’d be ❤️👏

May 21, 2024
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Rated 5 out of 5 stars

Excellent Customer Service

Although my Urn arrived smashed it was dealt with Aesthetic Urns very quickly and efficiently. It was very well packed and protected. The delivery company however got a definite thumbs down. Just hope they treat the replacement better

April 11, 2024
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Rated 5 out of 5 stars

Very impressed. Quick, Efficient, Amazing Service

Absolutely perfect for what I was looking for, and totally fitting. The service and speed of the delivery was amazing. Payment issue I experienced was very quickly resolved, including an unexpected but welcomed phone call late one evening that put me immediately at ease. Would 110% recommend. Thank you kindly.

March 21, 2024
Unprompted review
Rated 4 out of 5 stars

The urn I got is beautiful and is…

The urn I got is beautiful and is slightly redder than I expected but I think it made it even more beautiful. The company kept in touch with me through all stages and even contacted me to let me know it will be arriving a little later than usual. Great quality as well. The only reason I didn’t give it 5 stars was because it can a little later than expected but it was not the companies fault and they were great with keeping me updated with when they received the product and when they were shipping it to me. I really recommend this company to anyone who wants a beautiful urn for a beautiful passed one!

April 1, 2024

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