
Reply from Aestheticz
Hello Alfiya,
We sincerely apologize for any inconvenience caused.
As per our records, you placed an order for the Cute Cat Capsule Hair Storage Pendant on 11th August 2026 through Cash on Delivery (COD), and the order was successfully delivered on 18th August 2026.
However, we would like to inform you that we have not received any complaint regarding the incorrect product through our official communication channels so far.
Nevertheless, if you have received a product different from the one you ordered, we would be happy to look into the matter. We kindly request you to share the unboxing video along with your order details through our official email or WhatsApp support channel so that our team can review the issue and assist you accordingly.
Thank you for your understanding and cooperation.
Regards,
Team Aestheticz