Lovely pillows but heavy! Maybe haven't used them enough to gain big benefit yet and still have occasional "dead" arms but not as much. Generally Impressed with the quality though
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Review summary
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What people talk about most
Reviews shaping this summary
Customer services were brilliant in sorting out a convenient delivery, which was very quick too. I'm beginning to be more comfortable using the pillow...had a neck problem at the time , but eventuall... See more
Company replied
I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
Major overhaul of sleeping environment! Both parties struggled with our relatively new bedding, so given how critical rest is as we get older, scrapped it all! Firstly, ordered a new mattre... See more
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Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
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Soft and supportive
The Aeyla pillow moulds to any position and still provides support, allowing a better night’s sleep. Highly recommend.
June 6, 2026
Unprompted review
Reply from Aeyla
Hi Tracy Anne,
Thank you for your wonderful feedback! 😊
We're delighted to hear that your Aeyla pillow provides the comfort and support you need for a better night's sleep. Thank you for the recommendation!
Regards,
Customer Care Team, Aeyla
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Reply from Aeyla
Hi Nicola,
Thank you for your feedback! 😊
We're delighted to hear you're sleeping so much better. Wishing you many more restful nights ahead!
Regards,
Customer Care Team, Aeyla
Shoulder Pain.
I have had a pain in my shoulder for some time but since sleeping with my new pillow it has almost gone away, the pillow is also very comfortable.
June 6, 2026
Unprompted review
Reply from Aeyla
Hi there! Thank you for sharing your experience 😊
We're delighted to hear that your shoulder pain has improved since using Aeyla pillow and that you're finding it comfortable. Wishing you many more restful and comfortable nights ahead!
Regards,
Customer Care Team, Aeyla
My head sinks into the pillow no hard…
My head sinks into the pillow no hard patches.
June 6, 2026
Unprompted review
Reply from Aeyla
Hi Pam,
Thank you for your feedback. We’re glad to hear you’re finding the pillow comfortable and supportive with no hard patches, and that it’s helping your sleep.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Highly recommended.
Soft but fully supportive. Promote an excellent nights sleep.
June 6, 2026
Unprompted review
Reply from Aeyla
Hi Stephen,
Thank you for your kind review. We’re really pleased to hear you find the pillow soft yet supportive and that it’s helping improve your sleep quality.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
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Aeyla Pillows are different
I've always slept on a very flat Pillow but as I've got older, my neck started playing up. I purchased many Pillows to try but didn't get on with any of them.
The Aeyla Pillow arrived, it's so different to all the others I've tried. Although it's firm, it's soft, it hugs your head and neck.
Thanks so much Aeyla, great service to!
November 4, 2025
Unprompted review
Reply from Aeyla
Hi Sally,
Thank you so much for your detailed feedback. We’re delighted to hear the pillow has been such a positive change for you after trying so many others, and that you find it soft, supportive, and comfortable.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Super comfortable pillow
I had to wait quite a long time for my pillows but Aeyla kept me informed of progress with regular updates and when they arrived, very well packed,they are exactly as described. These are the most comfortable pillows I've ever had and worth every penny. I'm so pleased with them I've recommended them to several friends and my daughter. Had them
April 11, 2026
Unprompted review
Reply from Aeyla
Hi Sandra,
Thank you for your wonderful review. We’re really pleased to hear the pillow has been so comfortable and supportive for you, and that you felt well supported throughout your order journey.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Highly recommended
I have tried a lot of different pillows over the years but none have stopped my aching neck and morning headaches until I saw an ad for the Aeyla duel pillow and decided to try it, that was just over a week ago and since then I have not woken with either an aching neck or headache, I cannot praise these pillows enough and would highly recommend them to anyone.
June 5, 2026
Unprompted review
Reply from Aeyla
Hi Elizabeth,
Thank you for your lovely feedback. We’re absolutely delighted to hear you’ve finally found a pillow that has stopped your neck pain and headaches, that’s fantastic to hear.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Excellent customer service
Excellent customer service, although the pillows were not suitable for me. They are super comfy but I needed more height
June 5, 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you for your feedback. We’re really pleased to hear you found our customer service helpful, even though the pillow wasn’t quite the right fit for you. We appreciate you taking the time to share your experience.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
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Reply from Aeyla
Hi Rob,
Thank you for your kind review. We’re really pleased to hear this is the best pillow you’ve had and that it’s helping improve your sleep. That’s amazing to hear.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Great communication and quicker…
Great communication and quicker delivery than expected.
Pillow is comfy and I feel I an sleeping a bit better
May 12, 2026
Unprompted review
Reply from Aeyla
Hi Claire,
Thank you for your lovely feedback 😊
We're delighted to hear that you were happy with the communication and speedy delivery. It's also great to know you're finding the pillow comfortable and that it's helping you sleep better.
Regards,
Customer Care Team, Aeyla
AEYLA COMFORT IS THE BEST
I purchased x2 for extra comfort.
Iv got Schumans Disease so my kyphosis & scollyoasis needs to be supported.
I also sleep with my hand under the pillow. No dead arm. Just comfy sleep. Soft support. Not washed yet in machine. But I will eventually.
I definitely recommend AEYLA ❣️🍉🌿
June 5, 2026
Unprompted review
Reply from Aeyla
Hi Kelly,
Thank you so much for your lovely review. We’re really pleased to hear the pillow is giving you the comfort and support you need, especially with your condition, and that it’s helping you sleep more comfortably.
Just a quick care note as a reminder that only the outer cover is washable, and the pillow itself should not be washed, as this helps maintain its structure and performance.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Fabulous pillow
Fabulous pillow, much better than I could have imagined
June 5, 2026
Unprompted review
Reply from Aeyla
Hi Morag,
Thank you for your wonderful feedback. We’re delighted to hear the pillow has exceeded your expectations and that you’re finding it so comfortable.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
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Excellent product very pleased
June 5, 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you for your kind feedback. We’re really pleased to hear you’re very happy with the product, that’s great to know.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Aeyla pillow has been good mostly but…
Aeyla pillow has been good mostly but quite disappointed that it doesn’t keep the plumpness in the middle of the pillow. Forever having to plump it up
June 5, 2025
Unprompted review
Reply from Aeyla
Hi Jean,
Thank you for your honest feedback 😊
We're pleased to hear that your Aeyla pillow has been working well overall, though we're sorry to hear you're disappointed with the loss of plumpness in the middle. We appreciate you sharing your experience, as feedback like this helps us continue improving our products.
Regards,
Customer Care Team, Aeyla
Took a few days to get use to the…
Took a few days to get use to the pillow bit now find it comfortable and well supportive. Pillow is of a good size and quality is to my liking.
March 8, 2026
Unprompted review
Reply from Aeyla
Hi Sims,
Thank you for your feedback 😊
We're delighted to hear that you're now enjoying a comfortable and supportive night's sleep, and that the pillow's size and quality have met your expectations.
Regards,
Customer Care Team, Aeyla
Genuine, quality pillow
As good as the advertising made the pillow look, I was still quite skeptical especially with it being an online purchase as opposed to the 'bigger' known department stores. That said and over a month of using the dual pillow I can honestly say it's the best pillow I've ever had. A genuine and quality made product which has improved my sleep. Extremely happy with my purchase and highly recommend.
June 5, 2026
Unprompted review
Reply from Aeyla
Hi GW W,
Thank you so much for your detailed review. We’re absolutely delighted to hear the pillow has improved your sleep and that you’re so happy with your purchase after being initially sceptical, that really means a lot.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
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What an amazing pillow
What an amazing pillow! Immediately felt the difference - and then bought more to share the love ❤️
April 30, 2026
Unprompted review
Reply from Aeyla
Hi Sarah,
Thank you for your lovely feedback. We’re really pleased to hear you’re enjoying your pillow and that it’s made such a positive difference to your sleep. Thank you for sharing the love.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
I really didn’t believe in all the hype…
I really didn’t believe in all the hype about these pillows, but with a couple of friends giving good reviews, I took the plunge. All didn’t go well on ordering, the site is not exactly user friendly when ordering… my mistake but I ended up ordering 10! As a couple of friends wanted some. Plus point was the unit cost came down considerably and I offered the excess to family and friends. It’s been a while using now and… My neck hasn’t given me any problems since using, only one person who now uses it says he can’t see any difference. So from being a sceptic I’m impressed with the pillow!! It’s stayed in shape, is exceptionally comfortable and I still can’t figure out why or how it works! But hey ho… I’m happy.
June 5, 2026
Unprompted review
Reply from Aeyla
Hi Chris,
Thank you for your wonderful and honest review. We’re really pleased to hear the pillow has made such a difference for your neck and sleep, and that even after being sceptical, it’s exceeded expectations. That’s fantastic to hear.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
I love my dual pillow
I love my dual pillow. I find it very comfortable but unfortunately I am still waking up with some neck pain, particularly when laying on my back.
June 5, 2026
Unprompted review
Reply from Aeyla
Hi Karen,
Thank you for your feedback 😊
We're delighted to hear that you're loving your Dual Pillow and finding it comfortable. We're sorry to hear you're still experiencing some neck pain when sleeping on your back.
While a pillow can play an important role in sleep comfort, neck pain can also be influenced by factors such as mattress support, sleeping posture, and existing neck conditions. If you haven't already, it may be worth considering whether your mattress is providing adequate support, as this can have a significant impact on spinal alignment during sleep.
We appreciate you sharing your experience and hope your comfort continues to improve.
Regards,
Customer Care Team, Aeyla
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