AFA Insolvency Limited  Reviews 

2,949
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally supportive, kind, and understanding when dealing with stressful financial situations, ensuring that every person feels completely at ease. People deeply appreciate the professional, reassuring, and completely non-judgmental approach provided throughout the entire journey. Some reviewers were happy with how smoothly the entire process and communication were managed from start to finish. Consumers also note that payment arrangements are handled efficiently, which successfully takes a massive weight off their shoulders and restores peace of mind. Individuals looking for debt assistance find the advisors incredibly helpful, attentive, and consistently quick to respond to any queries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the team's kindness,... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the patient and... See more

Service

Clients share profound satisfaction regarding the service, noting that professional and friendly staff... See more

User experience

Users describe positive interactions with user experience, highlighting how staff members are exceptionally... See more

Payment

Customers had positive experiences with payment, noting that staff ensured transactions went through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sharni made me feel so at ease , I was extremely nervous and she went though everything without judgement , made sure I understood and really took the time to listen and explain. Service was excell... See more

Rated 5 out of 5 stars

Spoken to Peter this morning and he was very calm and reassuring which was just what i needed. It can be a very stressful thing having to deal with debt so having someone like Peter talking so calmly... See more

Rated 5 out of 5 stars

Mike was amazing. He was professional, explained everything so that I understood it all. He was understanding, empathetic and an all round really nice man. I would recommend AFA to anyone that was in... See more

Rated 5 out of 5 stars

Everytime I have contacted, since setting up my IVA to now, 2 years in, I have received nothing but respect, kindness and solutions. Wonderful staff who provide a fantastic service. Can't recommend AF... See more


Company details

  1. Insolvency Service
  2. also in
  3. Debt Relief Service

Written by the company

AFA are licensed Insolvency Practitioners based in Manchester, UK. We provide Individual Voluntary Arrangements for people who are experiencing financial difficulties.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,949)

859 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The guys amazing

The guys amazing, very helpful, they dealt with changing situations very fast , they help me with my build upp Debs, I feel very relieved now , being on stress and not even sleeping, ABDUL MY CASE MANAGER CALLED ME AND REASSURED ME THAT MY CASE WAS SOLVED , I GAVE HIM AND THIS FIRM 5 STAR , THANKYOU TO ABDUL ,THANKS

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Gave me all the information and options and explained everything clearly. Put me at ease.

September 23, 2026
Unprompted review
Rated 4 out of 5 stars

Great service and support

I had my one-year review and consultation. Abdul explained everything very clearly and also explained my various options. He listened to what I said and made helpful suggestions based on my current circumstances. We discussed where I could make changes and He gave me some good advice. He put me at ease and it felt very much like a a 2-way conversation. I have no complaints so far about using AFA and am happy to recommend the company. The first year has been easy.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Again I can't say anything bad about…

Again I can't say anything bad about this company reallly came through for me all staff are amazing ...professional an very kind ....if any one is having problems please use this company

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

The company are very efficent

The company are very efficent, polite helpfull, and friendly, I spoke to Ian and they make you feel at ease through a stressful time many thanks Sarah

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

Peter was exceptional

I called today and spoke with somebody called Peter. He was very lovely and helpful. Made me feel at ease as I was a little bit stressed so overall really good experience.

September 16, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look