Easy to book but not so easy to see the hidden charges - in particular the charge for changing the ferry times - which is something I wanted to know...
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I will tell you more once I have done the journey - never heard of you before, and did not realise I was booking through you - I thought I was going through Brittany Ferries.. It was early in the morn... See more
It always works for the booking itself, but adding extras (like the pet lounge on a Calais - Dover ferry was impossible)
excellent design of webpage that allows you to change one detail of your search, and not have to input everything again. Simple and clear display. No photos and ads to distract you while you are makin... See more
Company details
Written by the company
AFerry.com is the world's leading ferry platform enabling customers to book ticket with 150 major ferry operators on over 3000 ferry routes worldwide.
Written by the company
Contact info
United Kingdom
- www.aferry.com
4.4
Excellent
65K reviews
Asks customers to review
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Would use again
Very easy, fast and simple. We wanted to make changes to our booking there and did so no problem and then the day before travel we wanted to catch an earlier ferry and again changed with no issue and very helpful/simple customer service instructions. Would definitely use again.
August 22, 2026
Unprompted review
Another glitch at terminal
It’s easy to book & the price comparisons are helpful but for at least the 4th or 5th time the Ferry company at check in hadn’t either got the details about bikes on the rear, with a different car that we had a roof box.
So why book with a third party like FerrySavers?
August 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very disappointing and unprofessional…
Very disappointing and unprofessional experience. I paid €275.56 for a ferry from Nador to Almería, but my booking failed and the money was later cancelled/refunded. What makes this especially frustrating is that my friend booked the exact same ferry shortly afterwards and received his tickets successfully.
AFerry refused my compensation request and said they were not responsible. I expected much better customer service and a proper explanation of why my booking failed while the same ferry was still available.
Update: AFerry has now responded to my complaint and stated that my case was reviewed by a manager. However, I still do not feel that the actual issue has been properly addressed.
My booking failed, and although I understand that a pending authorisation is not the same as a completed payment, my main concern was never simply about getting a payment refunded.
The issue is that my friend was able to successfully book the exact same sailing just seconds after my booking failed. I therefore asked AFerry to explain what caused my booking to fail and why the same sailing was still bookable immediately afterwards.
AFerry has explained that availability can change at any time and that a booking is only secured once confirmed. However, I have not received a specific explanation of what actually happened with my booking.
I contacted them through live chat after they stated in their original Trustpilot response that they would review the booking in more detail and “see whether there is anything further we can clarify or do to help.” They have now confirmed that the matter was reviewed, but their position remains unchanged and no solution or compensation is being offered.
I appreciate the response, but I still believe the key question remains unanswered: why did my booking fail while the exact same sailing could be successfully booked seconds later?
August 23, 2026
Unprompted review
Reply from AFerry.com
Hello,
Thank you for sharing your experience, and we’re genuinely sorry for the frustration caused by the failed booking.
We understand how disappointing it must have been to see that the payment was subsequently cancelled/refunded, particularly when your friend was able to book the same sailing shortly afterwards. We appreciate that this would leave you feeling let down and wanting a clearer explanation.
While bookings are subject to confirmation by the ferry operator and availability can change during the booking process, we recognise that this does not make the experience any less frustrating. We’re sorry that our response to your compensation request did not meet your expectations.
We’d welcome the opportunity to look into the booking and what happened in more detail. If you could reply to our ongoing conversation through the chat, we will be happy to review this and see whether there is anything further we can clarify for you.
Thanks for making us aware of your experience
Kind regards,
The AFerry Team
I made the booking via your side
I made the booking via your side, but the trasmed Referenznumber 7273711 and the trasmed ticket number 3383977353 was not valid ... I mailed to the trasmed Call Center und talked zu them, but the couldn´t fix the problem ... I had no other change to book the transfer a second time, direct on the trasmed home page to get a valid ticket ... so I lost all my money for the first booking!
August 15, 2026
Unprompted review
Reply from AFerry.com
Hello,
Thank you for sharing your experience. We are truly sorry to hear about the difficulties you encountered with your booking and the invalid reference and ticket numbers.
We understand how frustrating it must have been to have to rebook your transfer and lose money on the initial reservation.
We can, however, confirm that the booking was confirmed and valid in the ferry operator’s system. However, we would like to understand exactly what happened and look into this further for you.
Could you please send us the full booking details, including the exact date and time you arrived at the port, as well as any additional details about what happened when you presented your ticket? You can do this here: https://help.aferry.com/en/articles/4331821-how-do-i-contact-you
This will allow our team to investigate with the ferry operator and assist you further.
We look forward to hearing from you and resolving this with you.
Thanks for sharing your experience with us.
Kind regards,
AFerry
Easy booking and nice shipping.
August 14, 2026
Quick and easy to book
Quick and easy to book. Unlike the other sites, the AFerry big plus is there is no charge/tax to the final price before payment.
August 22, 2026
It’s absolutely shit service never…
It’s absolutely shit service never again book with them
July 15, 2026
Unprompted review
Reply from AFerry.com
Bonjour,
Nous nous excusons pour tout inconvénient causé et nous sommes désolés d'apprendre que vous avez rencontré un problème.
Comme nous avons remarqué que vous avez laissé un avis organique, nous ne sommes pas en mesure d'identifier votre réservation avec AFerry.
Si vous avez effectué une réservation chez nous, veuillez nous fournir votre numéro de référence et nous contacter via votre compte ou la page contact de notre site Internet. Nous serions plus qu’heureux de vous aider.
Cordialement.
AFerry
Try to get sailing times right for your customers
Arrived at Holyhead 65 minutes before the sailing time given on my confirmation email. We were told to hurry up and the boat sailed 5 minutes after we parked on it which was 55 minutes earlier than the info I was given. my email confimation said that it would sail at 14.10 The same happened on the way back from Dublin We arrived ay 13.10 for the 14.30 ferry which sailed at 13.45.
The least you would expect from a ferry company is to be given the right sailing times. Luckily enough we arrived at ports in what we considered plenty of time rather than the 30 minutes advised by yourselves.
August 11, 2026
Unprompted review
Reply from AFerry.com
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear about the confusion and inconvenience caused by the changes to the sailing times.
As an agent, we do not operate the ferry service or control the sailing schedules. In this instance, we were also not made aware of the schedule changes, which meant that the information provided to you was based on the sailing times available to us at the time of booking.
We completely understand your frustration, and we agree that it is very important for both passengers and agents to be informed promptly when sailing times change. This allows us to ensure that customers receive the correct information and can plan their journeys accordingly.
We will pass your feedback on to the ferry operator and highlight the importance of communicating schedule changes to both passengers and booking agents. Thank you again for bringing this to our attention.
regards
Aferry
Excellent support
I had one minor issue, with the app, when I tried to update my data. When contacting AFerry, I was immediately serviced and kept up-to-date on the progress. After less than 24 hours the matter was resolved and I got a feedback about it. Very good - Thank you!
May 20, 2026
The price was very good and was very…
The price was very good and was very easy to book abd responses were very quick
August 20, 2026
Easy to search and can have different…
Easy to search and can have different journey details on same quote.
August 20, 2026
Great experience,quick,easy
Great experience,quick,easy, and a competitive price thankyou
August 20, 2026
Accommodating check-in staff
Accommodating check-in staff. We were held up on the M11 & missed our ferry, but we were offered the next alternative, which suited us & meant we didn't have to wait another hour. The ferry was clean & we had a smooth crossing.
August 13, 2026
Unprompted review
The Great experience and smooth journey process was easy and…
The booking process was easy and straightforward. The journey was smooth, and overall I had a good experience.
July 19, 2026
It is always easy to book with AFerry
It is always easy to book with AFerry. We have done it a few times now .
August 19, 2026
Brilliant service and staff.
August 10, 2026
Unprompted review
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