affidea.it Reviews 

I have had a very disappointing experience with Affidea.lt. The quality of the company’s service has declined dramatically since around 2020. I have been a customer for many years, probably since the early years of the company’s establishment, which makes this decline particularly disappointing.

At Affidea, I have increasingly encountered staff who appear to have very limited professional experience. In several situations, employees were unable to understand basic medical terminology or properly understand what the patient was asking for. Unfortunately, the level of professionalism often seems to be replaced by a smile and beautiful girls rather than genuine knowledge, competence, and attention to the patient.

I also experienced problems with a medical scan that was performed incorrectly. I had to contact senior management and insist that the examination be repeated in order to identify what had gone wrong. Once the problem was identified, however, there was very little cooperation from the doctor responsible for evaluating the results. Instead, I experienced an arrogant and dismissive attitude.

I also contacted the Senior Service Manager of Affidea Lithuania in the hope of receiving a professional response and finding a constructive solution. Unfortunately, I received no personal response. Instead, I received a standard reply from the department that simply repeated information I had already been given.

I wrote back, specifically asking for proper communication, cooperation, and a commitment to providing accurate and high-quality medical services. It has now been approximately one and a half months, and I still have not received a response.

The whole situation gives me the impression that complaints are simply being swept under the carpet rather than properly investigated and addressed. It is also concerning to see the overwhelmingly negative feedback in local reviews, which suggests that the decline in customer satisfaction is not an isolated experience.

As a long-term customer, I find this extremely disappointing. My impression is that the focus at senior management level has shifted primarily towards profit and the money paid by patients, while the quality of service, professional competence, communication, and patient care have become the last concern.

A medical diagnostic service is not simply a commercial transaction. Patients rely on accurate examinations, competent professionals, clear communication, and responsible evaluation of their results. These should be basic standards, not something a patient has to fight for.

After many years as a customer, I am deeply disappointed by the direction in which Affidea’s service has gone and by the apparent lack of accountability when serious problems are raised.

At the beginning they tell you about it as a perfect and unforgettable job but this is REALITY: Arrogance on the part of the managers, non-existent human resources team, lies and hiding the truth, gossiping behind people's backs, verbal harassment, underestimating your capabilities, judging you as a person, ETC