I liked the program - however I did not reach my goal. Not even close. The ability to communicate is very difficult. Too delayed between inquiries. No one really to talk to. Forget about actually spea... See more
Company replied
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Left online application incomplete as I would not give my credit card info. Representative called, very professional and knowledgeable. Explained everything, answered all my questions on a recorded l... See more
Company replied
I am having good results with injectable tirzepatide. I had been buying it in tablet form but was finding that I was still craving food and snacks by late afternoon and evening. After consulting with... See more
Company replied
Great results , it helps with the food noise . I’ve lost weight since I started this medication, there delivery service is awesome.
Company details
- #22 of 25 best companies in Home Health Care Service
- #48 of 63 best companies in Weight Loss Service
Written by the company
BetterMe Rx is your trusted source for the latest and safest solutions for effective weight loss, hair growth, skin care and more. Our platform offers private, and convenient healthcare solutions, all without ever leaving your home. Our telehealth team is committed to top quality care with U.S. Based Board Certified physicians. Explore our range of services today and witness firsthand the seamless path to achieving better health. Benefit from confidential treatment and complimentary shipping all at affordable prices. No insurance required.
Contact info
United States
- bettermerx.com
3.9
Great
56 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great results
Great results , it helps with the food noise . I’ve lost weight since I started this medication, there delivery service is awesome.
April 15, 2026
The product is delivered quickly
The product is delivered quickly, prices are affordable, and I am starting to see results.
April 8, 2026
I have had great experience with…
I have had great experience with customer service at this company. They have been really helpful and responsive. I highly recommend.
April 15, 2026
Ineffective Medicine
My experience with Bettermerx customer support was consistently positive. Responses were prompt, professional, and informative, and representatives were responsive to my questions throughout the process.
My feedback relates specifically to the oral tirzepatide tablets. Over the course of treatment, I did not observe any noticeable effects or side effects at the initial dose after one month of use. Based on this, I requested incremental dose increases. While there was some initial hesitation, these adjustments were ultimately approved.
Despite progressing through multiple dosage levels, including up to 10 mg, I did not experience measurable changes. Given the monthly cost of $255, this outcome was not consistent with my expectations.
When I inquired about further dose escalation, I was advised by the medical team that the next step would be to transition to an injectable formulation. This differed from my original preference for an oral treatment option. I was also left with some uncertainty regarding the maximum available oral dosage (20mg) based on prior communications.
In summary, while customer support was effective and professional, my individual experience with the product did not produce observable results.
April 14, 2026
Unprompted review
Reply from BetterMe Rx
Hi Susan,
Thank you for taking the time to share such a thoughtful and balanced review—we truly appreciate it.
We’re very glad to hear that your experience with our customer support team was positive and that you felt supported throughout the process.
We’re sorry, however, that the oral tirzepatide did not deliver the results you were hoping for. While many patients do see benefits, there are cases where the oral formulation is simply not as effective for certain individuals, even as the dosage increases.
When that happens, our medical team typically recommends transitioning to the injectable form, as it tends to be more consistent and often produces better outcomes. We understand that this may not align with your original preference for an oral option, and we appreciate your openness in sharing that feedback.
Regarding dosing, your experience is valid—there can be variability in how patients respond, and our providers aim to balance effectiveness with safety when considering increases.
If you’re ever open to it, we’d be happy to help you explore alternative options that may be a better fit for your body and goals.
Thank you again for your honest feedback—it helps us continue to improve both our care and communication.
Best regards,
BetterMe Rx Support
My original order was in January 2026
My original order was in January 2026. I tried your product and it didn't work. Without my approval and authorization you refilled the order which I received yesterday and charged my credit card. You had sent me an email saying that in order to refill, I had to complete a form.Since I knew I was NOT reordering, I did not complete the info you were asking for. I was very surprised when you sent me an email stating that you were "preparing" my order for shipment. I immediately sent you an email stating I did not authorize this, did not want your product and DON'T SHIP it because I was not going to pay for it. I followed up with 2 additional emails BEFORE you shipped. You ignored all 3 emails. The phone number listed on your emails did not work. I've informed my credit card company that this is a fraudulent charge and for them to refuse to pay it. I will use all platforms available to inform consumers not to deal with your unethical company. Put through a credit to my credit card reversing the $735.00 unauthorized charge so that this matter can be closed. Your business practices are unethical, totally dishonest and fraudulent.
April 13, 2026
Reply from BetterMe Rx
Hi Amy,
We’re very sorry to hear about your experience, and we understand how frustrating this situation must feel.
We want to clarify that at the time of checkout, the program is set up as a recurring subscription, which is disclosed prior to purchase. That said, we always want to ensure our customers feel fully informed and supported.
After reviewing our records, we were unable to locate any cancellation request received through our support channels prior to your order being processed. It’s possible there may have been a delivery issue with your messages, and we sincerely apologize if that was the case.
This is not the experience we want for any of our customers. Our team will be reaching out to you directly to review your situation and work toward a resolution.
We appreciate you bringing this to our attention and the opportunity to make things right.
Best regards,
BetterMe Rx Support
shipping on time monthly.
April 9, 2026
Reply from BetterMe Rx
Hi Camille,
Thank you for the 5-star review—we really appreciate it!
We’re glad to hear your shipments have been arriving on time each month. Consistency and reliability are very important to us, so it’s great to know that’s been your experience.
We’re here for you anytime you need us.
Best regards,
BetterMe Rx Support
Reply from BetterMe Rx
Hi Muriel,
Thank you so much for the kind words! We’re glad to hear everything arrived on time and that our team was able to respond quickly to your messages.
We truly appreciate your support and are here anytime you need us.
Best regards,
BetterMe Rx Support
Prompt and thorough
Prompt, complete set with product and thorough instructions. Affordable and convenient.
April 9, 2026
Reply from BetterMe Rx
Hi Tanya,
Thank you so much for your kind words! We’re glad to hear that your experience was smooth and that everything—from delivery to instructions—met your expectations.
Providing a convenient, affordable, and easy-to-follow experience is exactly what we strive for, so your feedback means a lot to our team.
Please don’t hesitate to reach out if you ever need anything—we’re always here to help.
Best regards,
BetterMe Rx Support
Reply from BetterMe Rx
Hi Marsha,
Thank you for your review! We’re so glad to hear the process was easy and straightforward—that’s exactly what we aim for.
If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
I am really happy about the ease and…
I am really happy about the ease and help whenever I need it. Processing next stage is really easy as well.
April 9, 2026
Reply from BetterMe Rx
Hi Maria,
Thank you so much for your kind review! We’re glad to hear that the process has been easy and that you’ve been able to get help whenever you need it—that’s exactly what we strive for.
We appreciate you being part of BetterMe Rx and are always here if you need anything along the way.
Best regards,
BetterMe Rx Support
Reply from BetterMe Rx
Hi Lisa,
Thank you for your review! We’re so glad to hear everything has been going smoothly so far.
If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
Needs better packaging for shipping
Any time I have a question, it is answered right away. Everyone I have spoken with so far has been courteous and helpful. The only problem I have had at this point is that my medication, that has to stay refrigerated, is not cold when I receive it. Maybe a better packaging system is needed.
April 8, 2026
Reply from BetterMe Rx
Hi Sheri,
Thank you for your thoughtful review—we truly appreciate your kind words about our team and responsiveness.
We also appreciate you bringing up your concern about the temperature upon delivery. While it’s common for ice packs to thaw during transit, the medication is designed to remain stable and effective within the delivery window. That said, we’re always looking for ways to improve, and your feedback on packaging is valuable and has been shared with our team.
If you ever have concerns about a specific shipment, please don’t hesitate to reach out—we’re always happy to take a closer look.
Best regards,
BetterMe Rx Support
Reply from BetterMe Rx
Hi Janie,
Thank you so much for your kind words! We’re really glad to hear you had a great experience with our communication—that’s something we take a lot of pride in.
We truly appreciate you taking the time to share your feedback and are always here if you need anything.
Best regards,
BetterMe Rx Support
Best choice yet!
This is the second month of receiving medication from this company. They clearly explain how to store and use the medication. Each time it has arrived quickly!
April 2, 2026
Reply from BetterMe Rx
Hi Natasha,
Thank you so much for your thoughtful review! We’re glad to hear that your experience has been smooth and that the instructions and delivery have been clear and reliable.
Consistency is very important to us, so it’s great to know everything has arrived quickly and as expected.
We truly appreciate your continued trust and are always here if you need anything along the way.
Best regards,
BetterMe Rx Support
THE BEST PRICES FAST AND HASSLE FREE
They are fast at getting your order done and shipped to you i mean I put in my order and two days after that I had my medicine they are very good and fast at everything they do and they are very nice I really like them no hassels or nothing like that and the price they have on the medicine you can’t beat it it’s the best price I have seen anywhere and the price stays the same no matter what dose you are on so thank you BetterMeRx for everything!!!!
April 3, 2026
Reply from BetterMe Rx
Hi Angela,
Thank you so much for your amazing review! We’re thrilled to hear that your experience has been smooth, fast, and hassle-free—that’s exactly what we strive for.
It’s especially great to know you’ve found value in our consistent pricing and quick delivery. We work hard to make the entire process simple, reliable, and affordable for our customers.
We truly appreciate your kind words and your trust in us—it means a lot!
Best regards,
BetterMe Rx Support
Everything worked as indicated
Everything worked as indicated. Order showed up the day before my next injection.
April 2, 2026
Reply from BetterMe Rx
Hi Jim,
Thank you for your review! We’re glad to hear everything worked exactly as expected and that your order arrived right on time.
Ensuring a smooth and reliable experience is very important to us, so we appreciate you taking the time to share your feedback.
Please don’t hesitate to reach out if you ever need anything—we’re here to help.
Best regards,
BetterMe Rx Support
Your site was easy to use.
April 2, 2026
Reply from BetterMe Rx
Hi Tammy,
Thank you for your review! We’re glad to hear you found the site easy to use—that’s something we’ve put a lot of focus on.
If there’s anything we could do to make your experience even better, we’d love to hear your feedback.
We appreciate you choosing BetterMe Rx and are here anytime you need us.
Best regards,
BetterMe Rx Support
Excellent communication
People of very helpful and specific when it comes to my treatment plan. I can reach out at anytime and receive the information I need.
March 18, 2026
Reply from BetterMe Rx
Hi Michelle,
Thank you so much for your kind words! We’re really glad to hear that you’ve had a great experience with our communication and support.
Providing clear, helpful, and timely guidance—especially around your treatment plan—is very important to us, so it means a lot to know we’re delivering on that.
We truly appreciate your trust and are always here whenever you need us.
Best regards,
BetterMe Rx Support
Reply from BetterMe Rx
Hi Eliza,
Thank you so much for your review!
We’re glad to hear your prescription arrived on time—that’s exactly what we strive for. If you ever need anything along the way, we’re always here to help.
Wishing you all the best on your journey!
Warm regards,
BetterMe Rx Support
Average ok basic program
I liked the program - however I did not reach my goal. Not even close. The ability to communicate is very difficult. Too delayed between inquiries. No one really to talk to. Forget about actually speaking to anyone, which is the biggest disappointment. Finally it’s about price and it’s too expensive . I lost 11 pounds with a cost of over 600. Dollars. I expected better, never mind the digestive issues and discomfort. That’s basically it .
March 20, 2026
Reply from BetterMe Rx
Hi Boris,
Thank you for your feedback—we truly appreciate you taking the time to share your experience.
First, we want to acknowledge your progress—losing 11 pounds is a meaningful achievement, even if it didn’t fully meet your expectations. We understand how important it is to reach your personal goals, and we’re sorry to hear you felt the results fell short.
Regarding communication, we strive to respond as quickly as possible and support our patients through email and our portal. We understand that not having phone support can be frustrating for some, and your feedback is helpful as we continue to improve the experience.
In terms of results and side effects, responses can vary from person to person, and sometimes adjustments to dosing or treatment approach can make a meaningful difference. We’re always happy to work with patients along the way to optimize outcomes.
We truly appreciate you giving us the opportunity to be part of your journey and wish you continued success moving forward.
Warm regards,
BetterMe Rx Support
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