AffinityDNA Reviews 

Reply from AffinityDNA

Oct 28, 2026

Dear Ashley,

Thank you for sharing your feedback.

We acknowledge your frustration regarding the delay in receiving your dog's genetic test results, particularly as these were required to assist with a treatment plan.

However, we strongly disagree with the allegations that AffinityDNA is a fraudulent company or a scam.

Your samples were forwarded to our partner laboratory on 6 October, and our Customer Service team has been following up regarding the outstanding results. Unfortunately, despite repeated enquiries, the laboratory has been unable to provide a reliable completion date.

As explained in our correspondence, DNA testing turnaround times are estimates rather than guaranteed deadlines. Nevertheless, we recognise that the extended delay and uncertainty have fallen short of the service you reasonably expected.

Following a personal escalation to our company directors, management has authorised a full refund at our own expense, despite laboratory processing having already commenced. We have also confirmed that, should the laboratory eventually complete the analysis, your results will be provided free of charge, regardless of the refund.

We believe these actions demonstrate our commitment to resolving customer concerns fairly and responsibly, even when delays arise beyond our direct control.

We respect your right to share your experience publicly. However, we do not accept that an unfortunate laboratory delay constitutes fraud or deliberate dishonesty.

We sincerely regret that your experience did not meet expectations and hope our resolution demonstrates that we take our responsibilities towards customers seriously.

Kind regards,
Customer Service Management
AffinityDNA

Reply from AffinityDNA

Oct 28, 2026

Dear Joanna,

Thank you for sharing your feedback.

We acknowledge your disappointment regarding the delay in receiving your results. However, we would like to clarify that your samples were forwarded to our partner laboratory for analysis and that the case was subject to further review by their scientific team.

As outlined in Section 9.1 of our Terms and Conditions, advertised turnaround times are estimates rather than guaranteed completion dates. Additional analysis or verification may occasionally be required to ensure the reliability of the results.

Throughout this process, our Customer Service and Management teams have responded to your correspondence and provided updates based on the information available from the laboratory.

Although we do not agree with all the statements made regarding our services, we respect your right to share your experience.

As a final resolution, we have issued a full refund of £38.00, which should reach your original payment method within 7–14 business days.

We consider your complaint resolved and your case closed. We remain committed to providing reliable DNA testing services and addressing customer concerns professionally and transparently.

Kind regards,
Customer Service Management
AffinityDNA

Reply from AffinityDNA

Oct 6, 2026

Dear Sera,

We categorically reject the claims made in this review.

Your case was referred directly to the testing internationally accredited laboratory holding certifications including AABB, ISO/IEC 17025, CAP and CLIA. Following a detailed scientific review by their PhD team, the laboratory confirmed that the mitochondrial haplogroup reported was generated from your mitochondrial DNA sequence and that the external material you submitted could not be used to reinterpret the mitochondrial profile because it relied on different methodologies and datasets.

Throughout this matter, we did not dismiss your concerns. On the contrary, we spent several months reviewing the extensive documentation you provided, repeatedly liaised with the laboratory on your behalf, and relayed every scientific response received. The laboratory also confirmed its willingness to review any contradictory evidence derived from a mitochondrial-only database relevant to the reported sequence.

Unfortunately, despite these efforts, you repeatedly relied on comparisons from third-party analyses, ancient population modelling and methodologies that the laboratory confirmed are not equivalent to mitochondrial haplogroup classification. A disagreement with the laboratory's scientific interpretation does not constitute evidence that the laboratory result is "fake."

We also note that this is not the first time you have published similar allegations against DNA testing providers after disagreeing with the outcome of your results.

AffinityDNA has been providing DNA testing services for over 20 years. We stand by the professionalism of our customer service team, the integrity of the laboratory's scientific review, and the accuracy of the information communicated throughout your case.

Reply from AffinityDNA

Oct 6, 2026

We are sorry to hear that you remain dissatisfied. However, we would like to clarify an important point regarding the results.

Following your concerns, the laboratory reviewed the matter and stands by the results issued. The analysis was performed using a highly sensitive molecular testing method capable of detecting very low levels of the organisms included in the analysis.

Different laboratories can use different testing methodologies, sensitivities and detection thresholds. Therefore, a subsequent negative result from another laboratory does not, by itself, demonstrate that the original results were incorrect. A more sensitive method may detect a low-level presence that another method does not detect.

We fully appreciate that receiving unexpected results can be concerning. However, we cannot classify a completed laboratory analysis as inaccurate, or issue a refund on that basis, simply because subsequent testing performed elsewhere using a different methodology produced different findings.

AffinityDNA takes the accuracy of laboratory testing seriously, and in this case the laboratory has reviewed the concerns raised and has not identified evidence that the results were issued incorrectly.

Reply from AffinityDNA

Apr 28, 2026

Dear Priya,

Thank you for your review.

We must clarify that the test you purchased is a laboratory-based IgE allergy analysis, which measures the presence of specific antibodies in the blood. As clearly stated in the report itself, these results do not always directly correlate with real-life symptoms, and a negative result does not categorically exclude all forms of clinical reaction.

Your report shows no detectable IgE response (Class 0) across all tested allergens, including nuts. This reflects the laboratory findings accurately and does not indicate an error or misrepresentation of the service provided.

Throughout your correspondence, our team has consistently explained these points and referred you to the scientific limitations outlined both on our website and within the report documentation. The service has therefore been delivered fully in line with what was described.

We also note that your Trustpilot profile reflects multiple similar reviews across different companies. We do not consider it appropriate to use public platforms as a means to challenge valid results or to seek compensation where the service has been correctly provided.

For these reasons, our position on this matter remains final.

Kind regards,
Management
EasyDNA

Reply from AffinityDNA

Apr 8, 2026

Thank you so much for your kind words and for taking the time to share your experience.

We’re really glad to hear that our team was able to support you when you needed quick results and clear explanations. Situations like yours can be incredibly important and emotional, so it means a lot to know we could provide both speed and clarity when it mattered most.

Congratulations on this wonderful news about your son. We truly wish you both all the very best moving forward.

If you ever need anything else, please don’t hesitate to reach out.

Reply from AffinityDNA

Feb 25, 2026

Thank you, Loobizaz, for taking the time to share such a detailed review ⭐

We truly appreciate your clear breakdown of the timeline. As you mentioned, your samples were received on 12 February and your results were issued on 19 February 2026, which falls well within the expected turnaround time for the Homocysteine Methylation Screening Test. We are pleased to hear the process was smooth and efficient for you.

It is especially rewarding to know that you found the report easy to understand and informative. We place strong emphasis on ensuring our reports not only present genetic findings clearly, but also provide meaningful context and practical guidance based on the results.

We are also glad our support team was able to quickly assist with the printing issue. Sometimes browser settings, particularly on mobile devices, can restrict certain download or print functions, and we are pleased this was resolved promptly once accessed via a computer.

Regarding your comment on company structure, Affinity DNA and EasyDNA are indeed brands operating under the same parent organisation, Endeavor DNA, Inc., with laboratory processing carried out by our accredited facilities. Regardless of the brand through which an order is placed, all tests follow the same quality standards, laboratory protocols, and customer care procedures.

We look forward to supporting you again with the full methylation panel and thank you once again for your trust in our services.

Reply from AffinityDNA

Feb 23, 2026

Dear Heidi,

We’re very concerned to read your updated comments.

To clarify the facts, your order was fully refunded on 5 February, and confirmation of this was sent to the email address used when placing your order. Once processed on our side, refunds can take a few working days to appear back in the original payment method, depending on your bank.

There was some initial confusion because we were contacted from a different email address than the one registered on the order. For data protection and GDPR compliance, we can only discuss and process orders through the original email address provided at checkout. Once this was clarified, the refund was issued accordingly.

Regarding the testing process, avian DNA tests require feather samples to be sent to the laboratory. Depending on the purchase option selected, a physical collection kit is not always dispatched, as clearly stated during the ordering process.

We strongly refute any suggestion that our company engages in misleading practices. We are an established international DNA testing provider, and your case was resolved with a full refund.

We remain confident that this matter was handled appropriately and in line with our policies.

Kind regards, management Team.

Reply from AffinityDNA

Oct 6, 2025

Hi Karl,

Thanks for updating your review — we appreciate you sharing your experience.

We’re truly sorry again for the delay and any frustration this may have caused. While delays can occasionally happen due to factors outside our control (like sample transit times or lab capacity), we do our best to make things right when they do.

We’re glad our management team was able to resolve the issue quickly and process your refund. Your feedback has been shared internally as part of our ongoing commitment to improving communication and customer care.

Wishing you all the best,
The EasyDNA Team

Reply from AffinityDNA

Sep 17, 2025

Thank you for sharing your feedback. We’re sorry to hear you feel disappointed with your experience. Please rest assured that all tests are processed by accredited laboratories that follow strict scientific standards — meaning the results cannot be fabricated and have a zero percent chance of being “made up.”

In certain cases, tellmeGen is indeed one of our trusted providers. However, we also work with an international network of laboratories, which gives our customers access to a wide range of accredited and reliable testing options.

We always aim to provide clear guidance on timelines, which begin once samples arrive at the lab. While we do not have control over postal services or logistics, we remain committed to assisting clients through the process and addressing any concerns that may arise.

We’d be more than happy to review your case further — please reach out to us again directly so we can make sure all your queries are fully resolved.

Reply from AffinityDNA

Sep 17, 2025

Thank you for your review. We completely understand your frustration. Please allow us to clarify how our process works. Our timelines and guarantees begin once the laboratory receives your samples. Unfortunately, if samples are sent back after a long delay and a particular service has been discontinued by the laboratory, this is outside of our control. These decisions are made by the labs, and we must comply with their scientific and operational standards.

We always try to support our clients as best we can, which is why in such cases we offer goodwill alternatives, such as discounts or replacement options, even though the situation lies beyond our responsibility.

We value your feedback and will take it into account to improve communication so clients are reminded about potential service changes if samples are delayed.