African Ancestry Reviews 

231
TrustScore 2.5 out of 5

2.5

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Rated 4 out of 5 stars

Although my husband is African American, we learned that he is 25% Portuguese! We were not happy with the length of time it took it get the results - it took 3 months! But the answer we got helped pro... See more

Rated 1 out of 5 stars

Multiple failed collection attempts, delayed results, ignored emails, and I only found out there was an issue with my sample after contacting support myself because my account still said “sequencing i... See more

Rated 4 out of 5 stars

I used African Ancestry, along with 2 other dna firms,using the scientific process of 3:1 ratio, I have a clearer picture of where I came from. Now, I create my ancestral history instead of Macmillan... See more

Rated 1 out of 5 stars

I am extremely disappointed with the service provided. This company is taking advantage of people who genuinely want to learn about their heritage. I strongly advise against using them and believe... See more

Company replied

Company details

  1. Health & Medical

Information provided by various external sources

African Ancestry is the pioneer of genetic ancestry tracing for people of African descent, trace ancestral roots back to a specific present-day African country and tribe/ethnic group.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

231 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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2.5

All reviews

(231)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

Turnaround Time Is TOO Long

It’s been 13 weeks and I still haven’t got my results. Even if the 10 weeks is just an estimate, the turn around time is too long.

October 13, 2019
Unprompted review
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Rated 1 out of 5 stars

I was very disappointed in the…

I was very disappointed in the results. This product was advertised as a total DNA product comparable to 23 and Me or Ancestry. I do not know what percentage African I am not to mention any other ethnicities I might have. I paid three times the money for three times less. I am requesting a refund.

October 9, 2019
Unprompted review
Rated 5 out of 5 stars

Professionalism A+

Professionalism A+. I received paternal and maternal results from African Ancestry and the process was very easy to follow and handled with a high level of excellence. I've told all of my family members about the service you provide and encouraged them to find out their African Ancestry as well.

October 7, 2019
Unprompted review
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Rated 5 out of 5 stars

Grateful

It was awesome to find more about my heritage and the ability to share it with family. I read more about my ancestry thanks to you! Blessings to you for opening the door for more discovery!

October 6, 2019
Unprompted review
Rated 5 out of 5 stars

Overwhelmingly Pleasant!

Overwhelmingly pleasant.I begun reading about the Tikar people and I am surprised, but not surprised to know they are people who created things, lead the way and owned land.They are industrious people who held position for 3 decades.

Wow, wow and wow!!!thank you so very much for teaching me about my origin, as well as the origin of my people.

October 6, 2019
Unprompted review
Rated 5 out of 5 stars

The African Ancestry DNA test was my…

The African Ancestry DNA test was my fourth venture to determine where my ancestors are from. The other three were nice, but very general when it came to Africa. Because of African Ancestry, I now know that my paternal DNA is a 100% match to the Tsogo, Ateke, and Kota people of Gabon. No more of that "Southern Bantu people" stuff that includes fifteen nations and probably thousands of miles. Thank you for opening doors of discovery.

October 5, 2019
Unprompted review
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Rated 4 out of 5 stars

I love ❤️ AA and my experience with…

I love ❤️ AA and my experience with them has been very positive. I have ordered two test kits, waiting on the paternal to be processed, and certificates for family members and a tee shirt. All items arrived promptly. I enjoy being a part of the AA community and reading the articles and the experiences of the other members.

October 5, 2019
Unprompted review
Rated 4 out of 5 stars

Thank you...

African Ancestry is a very professional company. They communicate well at the beginning and middle of the process. I would suggest for them to broaden the timeline on receiving the results. Overall, I was pleased with the service and would recommend them to others. Thank you for connecting me to my beginnings. It truly means a lot to me and my family.

October 5, 2019
Unprompted review
Rated 3 out of 5 stars

Lack of update info in real time

Lack of update info in real time. I returned my swabs and they have not acknowledged whether they have received them or not. That would be easy enough to set up I am assuming.

October 3, 2019
Unprompted review
Rated 5 out of 5 stars

My Enlightened Moment

I love African Ancestry for making me feel whole and complete. I will shout from the mountain tops that AA is a life changer and every African American in the US that don't know where they come from in Africa need to take this test so we all can unite on one accord and pay homage to our Ancestors. ASE`

October 2, 2019
Unprompted review
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Rated 2 out of 5 stars

Still waiting.... 3 months

We are still waiting for the test 2 weeks after the end date on the expected delivery time. They go to great lengths to tell you it’s an estimate time. Our whole process thus far (no results yet) has been over 3 months. Far too slow.

October 1, 2019
Unprompted review
Rated 4 out of 5 stars

I'm excited

I'm excited, but I ordered the second test and never received a confirmation, so I'm still waiting it's been two weeks on maternal. I was scared that for my father that I might not get a tribe attached, but I did WOW!!!!!!

September 9, 2019
Unprompted review
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Rated 2 out of 5 stars

I was disappointed with the returned…

I was disappointed with the returned information. Our family was expecting to know where our people are in the current day world and a little more about their culture and characteristics. We had planned to do a big reveal at our family reunion but there wasn't much to reveal. So sadly, I felt cheated and u satisfied. Anytime that we saw Gina reveal results to individuals she gave background information, etc. We were expecting the same.

September 3, 2019
Unprompted review

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