Afterpay Reviews 

Very disappointing. Online chat most unuseful. Nobody got back to me regarding my enquiry. No email as advised.
I needed to change my F/N date as I will get late fees if they don't take out on the correct date. No one to speak to. Very frustrating

Trying so hard to get afterpay to understand that i was a good customer with 3000 spend limit took a payment break and now im stopped to 100 limit. They asked me to contact them directly i do and they tell me i have to wait for them to put me up. Nothing has changed never owed them money have a good credit report they just wont answer me. Today though i did get one to say I have to spend more to make it go up how the hell does that work??? I can only spend the limit they give me. Trying to sort this is like pulling teeth. Shame on you afterpay for punishing a good customer.

My account was randomly frozen despite having no payment issues and being fully verified. There was no clear explanation given, and I was left waiting with no response from support for an extended period.

What makes it worse is the lack of proper customer service. With call support no longer available, you’re basically stuck waiting with no real help or urgency from their side.

This kind of experience makes the platform unreliable, especially when you need it most. Freezing accounts without warning or explanation is not acceptable. Definitely not something I would rely on going forward.

I thought afterpay was safe environment to buy thru what a mistake I made. Purchased that was nothing like I ordered so I contacted afterpay because the merchant did not respond to 15 odd emails. However afterpay were not weren't really interested that their customer was scamming people. They said it was up to the merchant to put right. The problem I have with afterpay is that they are still allowing their customer to scam people thru their platform even though I told them to check reviews alot had just popped up. Lesson learned afterpay is not that safe place I thought and its just like buying directly off a scammer.

I thought Afterpay was a good concept and initially had no problems until I needed help. What a nightmare! There is no-one you can talk to to resolve issues as they gave shut down phone support. When I used the bot chat service I just got repeated requests for more information despite the fact that I had outlined the issue as clearly as I could more than once. Since my concern was about a security breach the leisurely response time (more then 24 hours) caused added stress to an already stressful situation. Afterpay, your customer service is crap! :(

I don't know why a world wide company doesn't have a on call customer service where matters can be solved ASAP instead of a.robotic ai service that offers solution that doesn't work.

I contacted via help/chat for a urgent matter 1hr later reply that didn't solve my problem and I provided more information 6hrs later still NO REPLY

Purchased 1 item from Wayfair using after pay. First attempt was declined by Wayfair..2nd attempt successful but after pay charged me twice and after 14 emails including one from Wayfair staying only one order on file invoiced at 106.00, still awaiting refund from after pay. I have had to open dispute thru my credit card company. Terrible customer service and absolutely one big scam ...fed up trying to get their error resolved

I am a huge fan of Afterpay Aussie. Historically, when Afterpay do the big bonanza Aug Sale it means EOFYS. This is also the time individual account history comes to their attention. During this time your credit worthiness is assessed & upped or downed. There is alot to be said in this period of time. Buts thats a topic for another day. However, when you raise the alarm on the help bot chat, Afterpay is fast to respond & resolve. It will not change the outcome no matter age of the account-but customer service is exemplary. Their is a blind-spot in the business model & it reflects in this moment. Flexibility is key with options greater than once deferring with no recourse. For customers and suppliers refund times through Afterpay should not be minimum 8-10 days, rather immediately as it is possible via the supplier who lodges it. Which did happen for me after I escalated through chat bot texting. Otherwise, im still loyal with a reduced limit & agree with the benefits of Afterpay.

I started using Afterpay in 2018 and was a very loyal customer consistently using their services and paying a MINIMUM of $100 per week towards my orders, I had pulse rewards for at least 3 years and made an effort to make sure I didn’t lose that benefit. Due to my consistency in making on time payments I also had a rather generous spending limit of $3000 which I never abused, I only ever spent what I could afford to pay back on the due dates.

One day in 2023 I checked my bank account and I had been a victim of fraud, money had been taken out of my account so I contacted my bank and they cancelled my card which meant I was unable to make my payments that were due the following day, this was also around Christmas time so the banks were not open full work hours and because I am with Kiwibank there is only one and that was 30mins away. I tried contacting Afterpay informing of the situation and asking how I could make payment so I didn’t lose my pulse and get hit with late fees but they no longer accepted calls and the only way to contact them is to send them a message but their response time was around 48 hours so by the time they replied I had already lost my pulse and incurred multiple late fees, by the time I was able to get a new card the amount I owed was more then I was able to pay back in one payment (the ex had spent the money I had put aside for the orders). I arranged to pay this off weekly and was told by more then one of their staff that once paid off my account would be reactivated (I could have paid in full by using savings but it was in a savings acc so would have to pay a fee). Now I have been informed that they have decided to ban me for the rest of my life and I can NEVER HAVE AN AFTERPAY ACCOUNT AGAIN!! WTF!! what kind of bullshit is that! I never had any issues making payments before this incident, it was beyond my control that my card was cancelled, I contacted them asking how I could make payment, if it had happened a few years later when they started accepted bank transfers then this never would have happened and the fact that this can’t happen again then if they ignore that one issue they have no reason to ban me for life not to mention the fact that is fkn ridiculous that I am banned for LIFE!!!! because of ONE STUPID INCIDENT THAT I TRIED TO AVOID!!!

I was a loyal customer, I always raved about how amazing Afterpay was and how it was by far the best but now I see how little they care about their loyal customers - I guess because I was paying on time they weren’t able to charge me late fees meant I wasn’t a customer they cared about losing.

So I will go give my loyalty to another company that deserves it and appreciates their customers!

No protection for customers
Works with scammer and doesn't want to refund .

Don't recommend Afterpay anymore!

I have been using the company for a long time now but I don’t know why they don’t want to let me make a purchase

Honestly afterpay or clear pay are scams liers don't waste your time whit made payment over amazon account and the evening was OK??? Get email about confirmation but the items never arrived ....no communication nothing rabish clearpay

I don't even want to give them any star. I returned a wrong item that they send me. They already received the refund from the retailer on May 31,2024 but they claimed that they used the refund towards my last payment. The math that they do is so confusing. So my refund was fifty something bucks and they applied $32 something to the last installment. Where's the rest? They claimed the contract I allegedly agreed on cannot spread in 4 payment. I have never heard of a refund policy like this before. Screaming SCAM I'll be contacting the authorities. People need to know about this. Be aware if you still want to use them. I am deleting their app

After pay replied to my review and told me to contact them on the website so l tried and of course you can't get through but l have some screenshots l will post of how they conduct there company l want to make sure everyone knows this company is a fraud l have proof..

Afterpay has enabled my downward spiral of alcoholism. The troll is a scam, don’t fall for the promises of a good time from him

I enjoy the AfterPay experience. But, I have never known the horrible customer service when dealing with anyone! I shop a great deal, and I think they need to open phone lines and fix the issues that do exist.