Agapediamonds Reviews 523

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the products, often describing them as beautiful, stunning, and of excellent quality, frequently exceeding expectations. Many appreciate the competitive pricing, finding that the company offers superior quality at a fraction of the cost compared to other retailers. However, some people experienced issues with their orders and delivery. A few customers reported receiving incorrect items or only partial shipments, and there were instances where products were shipped to the wrong address. Additionally, some reviewers were confused by product descriptions, leading to accidental purchases of simulated diamonds instead of lab-grown ones.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers express... See more

Quality

Customers had positive experiences with quality, often praising the beauty and sparkle of the diamonds, with... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the seamless ordering process,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While many customers praise fast shipping, prompt... See more

Price

People report positive experiences with price, often highlighting great pricing and quality. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always wanted a beautiful wedding set that makes a statement. The only stone I truly love are diamonds. Having purchased two previous styles I like knock out gorgeous but have short fingers and... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Beyond Expectations! Fit for a Queen 👑 This ring is everything I hoped for and more! It’s exactly as advertised—if not better. The simulated diamonds are breathtaking; they look genuin... See more

Rated 5 out of 5 stars

I wanted to write to share how pleased I am with the recent annual service of my ring. It is gleaming and sparkling and looks great (I also got the rhodium coating to freshen it up). Admittedly, whe... See more

Rated 5 out of 5 stars

Just received a Lab Grown Diamond Pendant for my wife. It is exactly as described. It is not a simulated diamond but rather a lab grown diamond with an IGI report included. So please read carefully... See more



Contact info

4.2

Great

TrustScore 4 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

False advertisement all the way

False advertisement all the way. I ordered a lab grown diamond and it said in big letters at the bottom and I have screenshot "lab grown diamond". I paid almost $1700. And now they are saying that I ordered synthetic. Garbage. I asked for a refund 1 hour after I bought the garbage. They still processed the payment and now they SAY I will get my refund in 2-3 days. Update: I did get my refund thankfully

July 23, 2025
Rated 5 out of 5 stars

Previous customer and will repeat

Previous customer. Same two day shipping. Same excellent quality diamonds with beautiful sparkle and nice setting. Very reasonable price for such exceptional quality, design and service.

July 21, 2025
Rated 5 out of 5 stars

Lost diamond

I have been looking for a loose diamond to replace the diamond that fell out of my wife's ring. I visited many websites and so many of them wouldn't allow the purchase of just the diamond they wanted you to create an entire ring. I wasn't looking for an entire ring my wife loves her ring and I want to ensure she is happy with the symbol of our marriage she has to see every time she looks at her hand. Thank you for the option to purchase just the diamond and at a price I couldn't find anywhere else. The clarity of the diamond is amazing and the size and cut are perfect. So I Thank you once again. I would recommend anyone looking for just a jewel or an entire ring to check out this company.

July 20, 2025
Rated 2 out of 5 stars

Simulated, not Lab Grown

Everything about site indicated "Lab Grown" Diamond whereas its "Simulated". Trying to return.
Need to make it clearer whether Lab Grown or Simulated and not switch links back & forth.

July 10, 2025
Agapediamonds logo

Reply from Agapediamonds

Thank you for your feedback! We take transparency very seriously and appreciate the opportunity to clarify.

At Agape Diamonds, we offer both Lab-Grown Diamonds and Simulated Diamonds, and we make every effort to clearly describe these options on our website, including product titles, descriptions, and dedicated informational pages that explain the differences.

We’re sorry if there was any confusion in this case. Our team has already reached out to assist with your return and ensure you are taken care of.

For future customers: We encourage you to contact us directly if you have any questions about the differences between Lab-Grown and Simulated Diamonds before purchasing. We are happy to help you make the best choice for your needs and ensure you’re completely confident in your order.


Thank you again for bringing this to our attention — we’re continuously working to improve clarity so that shopping with Agape Diamonds is always easy and transparent.

Rated 5 out of 5 stars

My fiancé had bought my engagement ring…

My fiancé had bought my engagement ring there seven years ago. I absolutely love my ring. We are finally getting married and I was trying to find a band to go with my engagement ring. I called, didn’t have to wait very long, and the Customer Service lady was super nice and helpful and helped me find the band that I needed to go with my ring. Agape is great. I had a chip in my diamond sent it back and they replaced it and had it back within a few weeks. Highly recommend.

July 11, 2025
Rated 3 out of 5 stars

I think the descriptions are ambiguous

I think the descriptions are ambiguous. In my case I received free 2ct. total earrings. What are they? Sterling Silver, 14ct. gold . . .? I would also like to see a human model instead of just pictures of the rings. I'm not a huge fan of your site.

July 10, 2025
Rated 5 out of 5 stars

Jenny was great

Jenny was great! I told her what I was looking for and she took me right to it. She's very knowledgeable and was very helpful. I will definitely be go back to purchase more jewelry.

July 9, 2025
Rated 5 out of 5 stars

So far so good

So far so good, waiting for my package and waiting to see what everything looks like and if it looks good, I’ll let you know

July 9, 2025
Rated 5 out of 5 stars

My next wife

Just love the ring and the offer and just one other person to make it happen with...thank you very much!!

July 9, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look