AgileBits Reviews 10

I asked 1password customer service why I can't see Italian website's logo/favicons and they replied that if I want to see them I must provide a whole list of websites so they can try to add them to their DB.
Me?? I cared to let them know that I'm not on Agile Bits's pay book and it should be their job to keep their DB widely updated, not mine.
At first was an annoying Amy M. who was not very nice, but eventually the next agent was even worse when she replied with this: "I understand your perspective, though our position remains the same. If you prefer not to provide those details, you can continue using 1Password without them. " which is like saying: if you like it this way, good. Differently, we don't care...
signed: 🇬🇧 Catherine F.
Service Support Representative — 1Password Support.
#NCZ-81967-719

This is the reason why I'm leaving 1password and I will do my best to spread the word over the internet to let people know what an awful customer support idiots work at this company.

There are many other password manager services out there which are less expensive, but mainly they treat their PAYING customers with respect for the money we paid them!

Goodbye. Shame on you!

The best password manager out there, I'm happy customer for 12 years now.

The response to my support request was tardy but the explanation was a reasonable one. More importantly, the problem with my account was resolved by a person who did a superb job and left me feeling satisfied and grateful, a somewhat unusual experience with tech support generally. Having used and recommended 1Password for some 7 years, I will continue to do so.

The most critical element of a password keeping file is feeling safe about your passwords. When there are technical issues, and you need to delete your files, it can be very scary. But AgileBits is ALWAYS there to help you get things back on track. It may take awhile because working with them is via email and different time zones. But the upshot is that the technician experts ALWAYS get you back on track with all the correct files. I could not manage my passwords without them.

My experience over the past 10 years
I recently had a problem with my 1password. Tech support was prompt in replying and solved the issue (24 hrs).
As for the previous comments re: the upgrade from 1password 6 to 7, I too was caught off-guard that it was going to a paid version. However, after contacting tech support, they immediately sent me a link to version 6 and I was back in business as usual in less than 2 hours. The person saying thatAgilebits would not send them version 6 had a different experience than I did.
Since then, I have reviewed the pros and cons of version 6 vs 7 and have paid for the upgrade. I have been using 1password for probably over 10 years. I have never been disapointed with the team over there. It is a great product, syncing over two computers an iPhone and iwatch, and is better than ever.

AgileBits 1Password is horrible. Their support is beyond bad. They do not have records of your purchases and you will waste untold hours on this system. After you buy something from them, they drop it and try to force you to something more expensive.

I have tried for over two weeks to get ahold of somebody at AgileBits for help with 1Password for Mac and iOS! Crickets! No reply to email, no ability to contact anyone via phone for support, their online FAQs do not answer my question, etc! We use 1P for all our computers and devices, and 1P has stopped working, and the company is absolutely impossible to get a hold of! We have so many passwords, that it is impossible to remember them all, and have no way to use them now! We are unable to log into very, very important websites! We will be looking for another password manager. Agile Bits' customer support is absolutely worthless!

Please work on your support.
When s** hits the fan and you need to use passwords (5-10 times per day) it would be nice to have them.
This system is not for common people - you would have to be a tech developer to use 1Password.

Great product with great friendly and knowledgable support; happily pay for upgrades and no hard sell.

Edit: Felt the need to update this as a customer from 'the beginning' or thereabouts, I recently decided to cancel my subscription and move elsewhere. I moved primarily due to the change to subscription and the lack of Linux support. The rub for me was that I have never been contacted by support, asking why I was leaving and all that usual customer support thing. I clearly was not that valued a customer and they haven't missed me at all. Oh dear, I guess nor have I, but I've reduced the review to 3/5 as after all these paying years, I felt I might have been asked why I was leaving. I guess the bigger they got the less personal they became.